Oncology Clerical Co-Ordinator

Northumbria Healthcare NHS Foundation Trust

The closing date is 22 September 2024

Job summary

Applications are invited from suitably qualified and experienced candidates to provide clerical support on our Oncology Day Unit. The post will be based at North Tyneside General Hospital but the post holder will be expected to work across other sites within the Trust as and when required.

The successful candidates will provide a reception service, and act as an initial first point of contact for patients, visitors and other healthcare professionals on the telephone and face to face and will coordinate /assist in managing the clinical diary for patients receiving SACT treatment, dealing with chemotherapy referrals.

The post holders should have excellent communication, organisational and interpersonal skills.

We reserve the right to close this vacancy prior to the closing date once the required number of applications have been received.

Main duties of the job

To support the Management Coordinator in the provision of a high quality administrative/secretarial support to the whole Oncology Day Units function to enable the efficient running of the day units. This would include accessing IT systems to include Chemocare, PAS and other relevant IT systems. However full training and support will be provided.

To provide an efficient administration and clerical service to unit staff, visitors and patients.

To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals.

To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.

To support the ODU Manager/Sister and ensure the smooth daily running of the clinical area.

To assist in the setting up and maintenance of the patient database.

To assist with the management of the clinical diary on Chemocare, deal with incoming chemotherapy referrals, schedule patient's treatment and defer when required as advised by clinical team.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Date posted

06 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

319-6571406AZ

Job locations

North Tyneside General Hospital

Rake Lane

North Shields

NE29 8NH

Job description

Job responsibilities

Diary Management for patients receiving chemotherapy, processing new referrals and scheduling of appointments.
Collating, disseminating and distribution of emails relating to patient care in a timely response and always appreciating confidentiality.
Collate information and share where appropriate.
Maintenance of Spreadsheets and patient databases
Collate information and Bring Forwards for Directors
Keeping up-to-date waiting lists
Responding to all ad-hoc requests when required
Provide administrative support to the Oncology Day units.
Main point of contact for patient and third parties (eg other clinicians, GP, police, social care, legal) to resolve queries, respond to requests for information or notify third party of information as required by clinicians.

Job description

Job responsibilities

Diary Management for patients receiving chemotherapy, processing new referrals and scheduling of appointments.
Collating, disseminating and distribution of emails relating to patient care in a timely response and always appreciating confidentiality.
Collate information and share where appropriate.
Maintenance of Spreadsheets and patient databases
Collate information and Bring Forwards for Directors
Keeping up-to-date waiting lists
Responding to all ad-hoc requests when required
Provide administrative support to the Oncology Day units.
Main point of contact for patient and third parties (eg other clinicians, GP, police, social care, legal) to resolve queries, respond to requests for information or notify third party of information as required by clinicians.

Person Specification

Qualifications

Essential

Relevant Level 3 qualification or an equivalent level of knowledge and / or experience.

Experience and Knowledge

Essential

Knowledge and experience of Microsoft Office, including Excel, Powerpoint, Word, and Outlook
Previous experience of working in a busy office environment.
Experience of working in the NHS or other complex organisation.

Desirable

Experience in using PAS

Person Specification

Qualifications

Essential

Relevant Level 3 qualification or an equivalent level of knowledge and / or experience.

Experience and Knowledge

Essential

Knowledge and experience of Microsoft Office, including Excel, Powerpoint, Word, and Outlook
Previous experience of working in a busy office environment.
Experience of working in the NHS or other complex organisation.

Desirable

Experience in using PAS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information