Job summary
The Trust is continuing it's journey of digital transformation with programmes of work including Scan for Safety, in house development of a digital patient record and many other exciting projects, changing the way we deliver care to our patients, improving their experience through the use of technology.
We are seeking passionate, enthusiastic, and experienced people to support the digital transformation programmes of work. This is an exciting opportunity to join an expanding team to deliver key projects working with our clinical colleagues:
A Project Support Officer - To support the project and change manager in day to day management of projects, key tasks or activities and reporting.
This is an exciting time to be joining the Programme Delivery team here at Northumbria Healthcare when there has never been a stronger focus on the importance of improving the quality of care to our patients and ability to access the care they need, when needed.
Main duties of the job
The main duties responsibilities will involve:
o The co-ordination and monitoring of project activities and tasks. Ensuring all project documentation is up to date as well as support the production of highlight reporting in line with the PRINCE2 Project Management methodology.o Supporting and carrying out impact analysis for any software version or configuration changes.o Ensuring the effective co-ordination of the project(s) and be responsible for assisting in the development of new working practices by facilitating workshops, documenting and refining business process, developing procedures, testing and training materials, facilitating testing anddelivering training and support.o Ensuring the project team/ board meetings are organised and informed of project progress through regular workstream reporting and communication.o Establishing and maintaining the project(s) documentation library(s).o Producing and maintaining lessons learnt logs.o Producing and maintaining project plans and other project documentation (under the direction of the Project Manager).o Contributing to the successful delivery of complex project workstreams to planned timescales, defined standards and quality expectations.o Liaising with internal teams and external Suppliers to ensure that work is neither overlooked nor duplicated and to resolve issues.o Monitoring and evaluating the impact of service changes on working practices and patient care.
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
Job description
Job responsibilities
- The Project Support Officer will work in a supportive role to the Project Manager(s) and Change Manager(s) to support the implementation, development and maintenance of tasks relating to Digital Services projects.
- The Programme Delivery Team provides support to multiple projects where IT is an enabler to support service modernisation. The Project Support Officer will be required to build, configure test, train and support users with digital solutions. Therefore, the Project Support Officer should have a good awareness of digital solutions, concepts and trends.
- The prime responsibilities will be to co-ordinate and monitor project activities and tasks.
- Configure, test, train and support users on Informatics solutions.
- Carry out impact analysis for any software version or configuration changes.
- Ensure the effective co-ordination of the project(s) and be responsible for assisting in the development of new working practices by facilitating workshops, documenting and refining business process, developing procedures, testing and training materials, facilitating testing and delivering training and support.
- Assist the Project Manager or Change Manager in the production of highlight reports and other key project documentation.
- Ensure that the project team/ board are organised and informed of project progress through regular workstream reporting and communication.
- Establish and maintain the project(s) documentation library(s). Ensure that all core project logs are kept up to date.
- Produce and maintain core project documentation, to include: project risk, issue, exception and lessons learnt logs in line with the PRINCE2 project management methodology.
- Produce and maintain project plans and other project documentation (under the direction of the Project Manager).
- Contribute to the successful delivery of complex project workstreams to planned timescales, defined standards and quality expectations.
- Ensure that all project documentation is completed to the standards set out by the Information Governance, Projects Manager and Change Manager.
- Liaise with internal teams and external Suppliers to ensure that work is neither overlooked nor duplicated and to resolve issues.
- Monitor and evaluate the impact of service changes on working practices and patient care.
- The post holder will regularly participate in system testing and training.
- Proactively identify issues and act on feedback to understand issues, problem solve and recommend solutions.
- Support with process mapping and simple change management tools and techniques to determine the right solution.
- Build and maintain networks across the Trust and strong relationships with stakeholders.
- Deputise for the Project Manager / Change Manager as and when required.
- Ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.
Job description
Job responsibilities
- The Project Support Officer will work in a supportive role to the Project Manager(s) and Change Manager(s) to support the implementation, development and maintenance of tasks relating to Digital Services projects.
- The Programme Delivery Team provides support to multiple projects where IT is an enabler to support service modernisation. The Project Support Officer will be required to build, configure test, train and support users with digital solutions. Therefore, the Project Support Officer should have a good awareness of digital solutions, concepts and trends.
- The prime responsibilities will be to co-ordinate and monitor project activities and tasks.
- Configure, test, train and support users on Informatics solutions.
- Carry out impact analysis for any software version or configuration changes.
- Ensure the effective co-ordination of the project(s) and be responsible for assisting in the development of new working practices by facilitating workshops, documenting and refining business process, developing procedures, testing and training materials, facilitating testing and delivering training and support.
- Assist the Project Manager or Change Manager in the production of highlight reports and other key project documentation.
- Ensure that the project team/ board are organised and informed of project progress through regular workstream reporting and communication.
- Establish and maintain the project(s) documentation library(s). Ensure that all core project logs are kept up to date.
- Produce and maintain core project documentation, to include: project risk, issue, exception and lessons learnt logs in line with the PRINCE2 project management methodology.
- Produce and maintain project plans and other project documentation (under the direction of the Project Manager).
- Contribute to the successful delivery of complex project workstreams to planned timescales, defined standards and quality expectations.
- Ensure that all project documentation is completed to the standards set out by the Information Governance, Projects Manager and Change Manager.
- Liaise with internal teams and external Suppliers to ensure that work is neither overlooked nor duplicated and to resolve issues.
- Monitor and evaluate the impact of service changes on working practices and patient care.
- The post holder will regularly participate in system testing and training.
- Proactively identify issues and act on feedback to understand issues, problem solve and recommend solutions.
- Support with process mapping and simple change management tools and techniques to determine the right solution.
- Build and maintain networks across the Trust and strong relationships with stakeholders.
- Deputise for the Project Manager / Change Manager as and when required.
- Ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.
Person Specification
Qualifications
Essential
- Education to Degree level or above (or relevant experience)
- Previous project management experience
- Change management and benefits realisation experience.
- Experience of using a range of informatics solutions and systems.
- Experience of production of policy and procedures.
Desirable
- Experience of production of training documentation, testing scripts, policy and procedures.
- Experience of Informatics configuration, testing and training would be desirable
- PRINCE2, project management, (or equivalent experience) and change management methodologies
Other
Essential
- It is an essential requirement of the role that the post holder has a valid driving licence and is either a car owner and able to use the car for work purposes, or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role
Person Specification
Qualifications
Essential
- Education to Degree level or above (or relevant experience)
- Previous project management experience
- Change management and benefits realisation experience.
- Experience of using a range of informatics solutions and systems.
- Experience of production of policy and procedures.
Desirable
- Experience of production of training documentation, testing scripts, policy and procedures.
- Experience of Informatics configuration, testing and training would be desirable
- PRINCE2, project management, (or equivalent experience) and change management methodologies
Other
Essential
- It is an essential requirement of the role that the post holder has a valid driving licence and is either a car owner and able to use the car for work purposes, or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
