Job summary
To ensure the efficient running of the Production /Warehouse Office, managing a team of staff to improve the department's performance in areas such as order processing for both internal and external customers. Managing of business specific accreditations ( ISO/CE) .
Main duties of the job
Manage the General Office for both production and Warehouse ensuring that an effective secretarial and clerical support service is provided to Northumbria Manufacturing Hub.
Co-ordinate the processing of orders and invoices and the updating it on Sage Systems.
Assist in the development and updating of the Department's policies and procedures, to ensure compliance with good practice standards.
Implement procedures to ensure compliance with the Trust's policies, procedures and Standing Financial Instructions.
To inspire the team to provide high level of customer services to both internal and external customers.
About us
NHFM is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. Established in 2012, NHFM provide specialist project management services for large and small capital developments, estates maintenance and a full range of facilities services. Carrying out facilities management for a state-of-the-art specialist emergency care hospital - The Northumbria, three general hospitals - North Tyneside, Wansbeck and Hexham hospitals - and a number of smaller community hospitals and clinic sites, we cover one of the largest geographical areas of any NHS trust in the country.
Work for us and you will be making a real difference to the NHS and the thousands of people who use our services each year. Visit our websitewww.nhfm.co.ukfor more information about who we are and benefits of working for us.
Job description
Job responsibilities
To ensure the efficient running of the Production/Warehouse Office, managing a team of staffto improve the departments performance in areas such as order processing for both internaland external customers. Managing of business specific accreditations ( ISO/CE).
To role model compassionate and inclusive leadership in order to shape the creation of acollective leadership culture within the trust. This means demonstrating a consistent leadershipstyle which (a) engages, enables and empowers others (b) uses coaching to promoteownership of learning and quality improvement and (c) facilitates team working andcollaboration within teams / departments and across organisational boundaries (d)
The role holder will also oversee all aspects of the customer service experience to troubleshootprocesses and procedures and make improvements of customer service quality.
Job description
Job responsibilities
To ensure the efficient running of the Production/Warehouse Office, managing a team of staffto improve the departments performance in areas such as order processing for both internaland external customers. Managing of business specific accreditations ( ISO/CE).
To role model compassionate and inclusive leadership in order to shape the creation of acollective leadership culture within the trust. This means demonstrating a consistent leadershipstyle which (a) engages, enables and empowers others (b) uses coaching to promoteownership of learning and quality improvement and (c) facilitates team working andcollaboration within teams / departments and across organisational boundaries (d)
The role holder will also oversee all aspects of the customer service experience to troubleshootprocesses and procedures and make improvements of customer service quality.
Person Specification
Qualifications
Essential
- Educated to GCSE, or level 2 qualification or equivalent knowledge of a range of trust policies and management procedures.
- Knowledge and experience of Microsoft Office
Person Specification
Qualifications
Essential
- Educated to GCSE, or level 2 qualification or equivalent knowledge of a range of trust policies and management procedures.
- Knowledge and experience of Microsoft Office
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
