Northumbria Healthcare NHS Foundation Trust

Healthcare Navigator

This job is now closed

Job summary

Are you passionate about making a real difference in patients' lives? Do you have a knack for connecting with people and addressing their unique needs? Join our dynamic team as a Healthcare Navigator and be the guiding force that helps patients navigate their healthcare journey with ease and confidence.

As a Healthcare Navigator, you will be the central point of contact for patients less likely to attend and referred to the clinical pathway. Your role will be crucial in ensuring a seamless, coordinated, and personalised patient experience. By proactively engaging with patients, understanding their needs, and addressing barriers to attendance, you will play a key role in their healthcare journey.

This role is not just about supporting patients but also about shaping the future of healthcare delivery. By providing holistic insights, facilitating targeted planning, and driving continuous improvement, you will be at the forefront of transforming patient care. We offer a collaborative work environment where your contributions are valued and your professional growth is supported.

If you are a compassionate, empathetic, and reflective practitioner with a passion for helping patients find solutions through their strengths and available resources, we would love to hear from you.

Apply now to become a vital part of our team and make a meaningful impact on patients' lives. Together, we can ensure that every patient receives the personalised care and support they deserve.

Main duties of the job

Patient Engagement: Develop trusting relationships with patients by giving them time and focusing on 'what matters to me'. Facilitate their journey on the clinical pathway by providing personalised support.
Pathway Coordination: Monitor and track patients' journeys, working closely with the multidisciplinary team (MDT) to ensure their individual needs are supported and met throughout.
Collaboration: Build strong partnerships with third sector organisations, health and social care providers.
Outreach and Insights: Conduct direct outreach with patients, community groups, system partners, and clinicians to provide holistic insights and enable targeted planning and improvement of inequality outcomes.
Caseload Management: Manage and prioritise a caseload based on the needs, priorities, and support required by individuals.
Leadership and Improvement: Role model compassionate and inclusive leadership, promoting a culture of collective leadership within the trust.
Service Knowledge: Maintain an in-depth understanding of the range of support services available within health and social care, guiding patients to the services most likely to meet their needs.
Referral Pathways: Identify new referral pathways and strengthen existing ones, forging strong links with local VCS organisations, community, and neighbourhood-level groups.
Support and Signposting: Help patients address issues impacting their health and wellbeing by signposting them to appropriate support.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.

Date posted

06 June 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

319-6323689JN

Job locations

North Tyneside General Hospital

Rake Lane

North Shields

NE29 8NH

Job description

Job responsibilities

To develop rapport with patients to identify need and facilitate support.
To support patients to find and access the right information and appropriate signposting to services.
To identify and manage any risks relating to patient contact, particularly when engaging with patients alone.
Resolution of patient presenting issues and pro-active management and escalation of any risks.
Provide personalised support and advice meet people on a one-to-one by phone, video conference, or face-to-face. Give people time to tell their stories and focus on what matters to the person.
Build trust and respect with the person, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle choices.
Work from a strength-based approach focusing on a persons assets.
Establish and maintain links with relevant internal and external posts, teams and peer networks who focus on similar outcomes for patients.

Job description

Job responsibilities

To develop rapport with patients to identify need and facilitate support.
To support patients to find and access the right information and appropriate signposting to services.
To identify and manage any risks relating to patient contact, particularly when engaging with patients alone.
Resolution of patient presenting issues and pro-active management and escalation of any risks.
Provide personalised support and advice meet people on a one-to-one by phone, video conference, or face-to-face. Give people time to tell their stories and focus on what matters to the person.
Build trust and respect with the person, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle choices.
Work from a strength-based approach focusing on a persons assets.
Establish and maintain links with relevant internal and external posts, teams and peer networks who focus on similar outcomes for patients.

Person Specification

Qualifications

Essential

Previous experience in a health coach role or similar public health role, community development or social prescribing up to degree level or equivalent

Desirable

o Health/social care/community development related degree or equivalent
o Personalised Care Institute accredited health coaching qualification/training in motivational interviewing/active conversations
o RSPH Level 2 Award in Supporting Behaviour Change (Health and Wellbeing) or RSPH
o Level 3 Diploma in Health and Wellbeing Improvement - Supporting behaviour change in professional practice

Person Specification

Qualifications

Essential

Previous experience in a health coach role or similar public health role, community development or social prescribing up to degree level or equivalent

Desirable

o Health/social care/community development related degree or equivalent
o Personalised Care Institute accredited health coaching qualification/training in motivational interviewing/active conversations
o RSPH Level 2 Award in Supporting Behaviour Change (Health and Wellbeing) or RSPH
o Level 3 Diploma in Health and Wellbeing Improvement - Supporting behaviour change in professional practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

North Tyneside General Hospital

Rake Lane

North Shields

NE29 8NH

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

North Tyneside General Hospital

Rake Lane

North Shields

NE29 8NH

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)