Job summary
We are looking to recruit a highly motivated and enthusiastic team player who can demonstrate high standards of reception and administrative skills to join the Health Records Team. The successful candidate will be based at North Tyneside Hospital on a permanent contract however, they will be required to work on other sites within the Trust to ensure a high quality service is provided at all times.
The successful candidate must be flexible and able to adjust to the requirements of the service to cover various shifts, including weekends and all Bank Holidays.
This is a demanding role and the post holder must be able to work under pressure to meet the needs of the service. Full training will be given to allow the successful candidate to work as part of the team in the Central Medical Records Library, Medical Records Hubs and Reception Areas.
Experience of working with the general public and being able to demonstrate professionalism at all times is an essential part of this role.
Main duties of the job
There is a physical element to the role involving moving and handling of flatbeds and trollies, use of stepladders and standing for long periods when working in reception areas.
Customer orientated service compliant with the Trust confidentiality policy in line the GDPR.
Receiving patients and visitors into the reception areas with accurate and efficient recording and process of patient activity using NHS computer systems including Patient Administration System (PAS) and Mediviewer.
Work in partnership with colleagues in the Health Records Hubs, wards and departments across the Trust to provide a high-quality service to enhance the patient experience.
To provide non-clinical advice to patients, relatives, the public and internal and external agencies.
About us
We manage 4 major locality hospitals at Cramlington, North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics within Northumberland. Northumbria Healthcare NHS Foundation Trust, covers one of the largest geographical areas of any NHS trust in the country.
High quality patient care is at the heart of everything we do and strive to ensure every patient and service user has an exceptional experience with us.
Please read 'applicant guidance notes' before submitting your application.
Job description
Job responsibilities
Good interpersonal skills for effective communication with patients and service users.
Good numeracy, literacy and keyboard skills to enable accurate data capture.
Work as part of the larger Health Records Team and under the guidance of a Team Leader to ensure that a high-quality service is provided.
Good knowledge of GDPR.
Ability to prioritise and organise workload with competing and changing priorities.
To provide non-clinical advice to patients, relatives, the public and internal and external agencies.
Be flexible and able to adjust to the requirements of the service to cover various shifts, including weekends and Bank Holidays.
Share knowledge and skills with colleagues to maintain excellence in customer care through good service delivery in all areas of the department.
Follow corporate and local policies in all areas of work.
Job description
Job responsibilities
Good interpersonal skills for effective communication with patients and service users.
Good numeracy, literacy and keyboard skills to enable accurate data capture.
Work as part of the larger Health Records Team and under the guidance of a Team Leader to ensure that a high-quality service is provided.
Good knowledge of GDPR.
Ability to prioritise and organise workload with competing and changing priorities.
To provide non-clinical advice to patients, relatives, the public and internal and external agencies.
Be flexible and able to adjust to the requirements of the service to cover various shifts, including weekends and Bank Holidays.
Share knowledge and skills with colleagues to maintain excellence in customer care through good service delivery in all areas of the department.
Follow corporate and local policies in all areas of work.
Person Specification
Qualifications
Essential
- Educated to NVQ level 2 or equivalent
- English and Mathematics or be able to demonstrate good numeracy or literacy skills
Desirable
- Qualification in Health Records or Related profession
Experience and knowledge
Essential
- Experience of working in hospital based Health Records or related service within the National Health Service
Other requirements
Essential
- It is an essential requirement of the role that the post holder has a valid driving licence and is either a car owner and able to use the car for work purposes, or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role
Person Specification
Qualifications
Essential
- Educated to NVQ level 2 or equivalent
- English and Mathematics or be able to demonstrate good numeracy or literacy skills
Desirable
- Qualification in Health Records or Related profession
Experience and knowledge
Essential
- Experience of working in hospital based Health Records or related service within the National Health Service
Other requirements
Essential
- It is an essential requirement of the role that the post holder has a valid driving licence and is either a car owner and able to use the car for work purposes, or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
