Job summary
Duties for this role include:
o To Support the efficient implementation of the clinical and business applications throughout the Trust.o To provide quality handover documentation and transition to BAU activity of onboarded systems, as well as system upgrades.o Assist the Business Analysis team in data gathering and translation of user stories into deliverables.o Ownership of subtasks from project work, with feedback to the project team and control of any slippage.o To help ensure high availability, security and usability of Client Organisation applications.o To minimise downtime of the above applications by providing pro-active support and a rapid response when problems arise.
Main duties of the job
Main duties of the job
Communications and Relationshipso Provide and receive complex information;o Communicates complicated, difficult to explain IM&T issues to non IM&T staff/suppliers.o To liaise with suppliers and peers on complex technical issues to ensure a successful resolution.o A friendly professional and co-operative approach to all users is required when providing support.
Analytical and Judgmental Skillso Complex facts or situations requiring analysis, interpretation, comparison of a range of options.o To analyse, investigate and resolve complex IM&T problems regarding errors or performance issues on applications using diagnostic tools. Where a number of options are available for resolution.
Planning & Organisational Skillso To plan and organise multiple activities some of which are ongoing.o Planning tasks and activities which may require adjustment due to workload and trust priorities and complex newly discovered issues.
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application.
Job description
Job responsibilities
Northumbria Healthcare NHS FT provides health and social care services in Primary care, Acute hospitals, Community hospitals and services and adult Social care (PACS) through the 10000 employed staff. Northumbria Healthcares Digital Services team provide all of the technology and technical development to assist in the current electronic systems and thedevelopment and delivery of the drive to be paper free at the point of care To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.
Job description
Job responsibilities
Northumbria Healthcare NHS FT provides health and social care services in Primary care, Acute hospitals, Community hospitals and services and adult Social care (PACS) through the 10000 employed staff. Northumbria Healthcares Digital Services team provide all of the technology and technical development to assist in the current electronic systems and thedevelopment and delivery of the drive to be paper free at the point of care To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.
Person Specification
Qualifications
Essential
- Formal qualification at Degree level or equivalent level of knowledge acquired by in depth experience upgrade and implementation of new applications across a diverse organisation.
- Significant experience of implementing multiple new business or clinical applications or equivalent knowledge
Desirable
- PRINCE2 or AGILE Scrum ITIL Foundation
Person Specification
Qualifications
Essential
- Formal qualification at Degree level or equivalent level of knowledge acquired by in depth experience upgrade and implementation of new applications across a diverse organisation.
- Significant experience of implementing multiple new business or clinical applications or equivalent knowledge
Desirable
- PRINCE2 or AGILE Scrum ITIL Foundation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
