Northumbria Healthcare NHS Foundation Trust

Fleet Solutions Administrative Assistant – Reallocation Team

This job is now closed

Job summary

An exciting opportunity has arisen to join the fast paced Fleet Solutions team who manage salary sacrifice schemes.

The successful candidate will be required to work in a fast-paced environment and mainly deal with customer queries via email and on the telephone. This role will specifically work in the reallocation team which manages pool cars and also the internal Motorhome rental scheme.

Full training will be provided.

Main duties of the job

The main duties of the job include;

General administration duties relating to the running of a fleet of vehicles via a salary sacrifice scheme.
Arranging collection and delivery of reallocation cars.
Handling inbound and outbound calls to/from customers and suppliers.
Courtesy calls to customers in relation to their vehicle collection.
Carrying out vehicle appraisals.
Scanning and maintaining various records including driving licence details, payment information etc.
Assist in the processing of insurance claims.
Develop and maintain relationships with key industry personnel, e.g. Vehicle Manufacturers, NHS approved leasing companies, and other key external contacts
Assist in the handling of any problems/issues relating to the provision of lease cars and the subsequent delivery, maintenance, insurance and payment of, said vehicles.
Excellent communication skills required when dealing with a wide variety of queries from employees, leasing companies, dealers, insurance brokers and managers/budget holders.
Assisting with the day to day running of the trusts motorhome rental business.
Assisting with the day to day running of the trusts pool car scheme(s).
May be required to travel to collect vehicles, and carry out vehicle appraisals remotely.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Date posted

16 November 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,336 a year (Plus Bonus) per annum / pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

319-5793459JN

Job locations

Northumbria Healthcare Manufacturing and Innovation Hub

Avenue Rd

Seaton Deleval

NE25 0QJ

Job description

Job responsibilities

Please see the attached job description for further information on this role. However the key tasks will be -

General administration duties relating to the running of a fleet of vehicles via a salary sacrifice scheme.
Arranging collection and delivery of reallocation cars.
Handling inbound and outbound calls to/from customers and suppliers.
Courtesy calls to customers in relation to their vehicle collection.
Carrying out vehicle appraisals.
Scanning and maintaining various records including driving licence details, payment information etc.
Assist in the processing of insurance claims.
Develop and maintain relationships with key industry personnel, e.g. Vehicle Manufacturers, NHS approved leasing companies, and other key external contacts
Assist in the handling of any problems/issues relating to the provision of lease cars and the subsequent delivery, maintenance, insurance and payment of, said vehicles.
Excellent communication skills required when dealing with a wide variety of queries from employees, leasing companies, dealers, insurance brokers and managers/budget holders.
Assisting with the day to day running of the trusts motorhome rental business.
Assisting with the day to day running of the trusts pool car scheme(s).
May be required to travel to collect vehicles, and carry out vehicle appraisals remotely.

Job description

Job responsibilities

Please see the attached job description for further information on this role. However the key tasks will be -

General administration duties relating to the running of a fleet of vehicles via a salary sacrifice scheme.
Arranging collection and delivery of reallocation cars.
Handling inbound and outbound calls to/from customers and suppliers.
Courtesy calls to customers in relation to their vehicle collection.
Carrying out vehicle appraisals.
Scanning and maintaining various records including driving licence details, payment information etc.
Assist in the processing of insurance claims.
Develop and maintain relationships with key industry personnel, e.g. Vehicle Manufacturers, NHS approved leasing companies, and other key external contacts
Assist in the handling of any problems/issues relating to the provision of lease cars and the subsequent delivery, maintenance, insurance and payment of, said vehicles.
Excellent communication skills required when dealing with a wide variety of queries from employees, leasing companies, dealers, insurance brokers and managers/budget holders.
Assisting with the day to day running of the trusts motorhome rental business.
Assisting with the day to day running of the trusts pool car scheme(s).
May be required to travel to collect vehicles, and carry out vehicle appraisals remotely.

Person Specification

Qualifications

Essential

Academically educated to A level/NVQ level 3 standard or relevant experience in a customer service environment or business administration.
Knowledge and expertise gained through experience of working within the financial and/or transport/motor industry/staff benefit fields or a customer service related industry.
Proficient in the use of Microsoft Office Packages
Must hold a full UK driving licence

Desirable

knowledge or experience of working with databases

Person Specification

Qualifications

Essential

Academically educated to A level/NVQ level 3 standard or relevant experience in a customer service environment or business administration.
Knowledge and expertise gained through experience of working within the financial and/or transport/motor industry/staff benefit fields or a customer service related industry.
Proficient in the use of Microsoft Office Packages
Must hold a full UK driving licence

Desirable

knowledge or experience of working with databases

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Northumbria Healthcare Manufacturing and Innovation Hub

Avenue Rd

Seaton Deleval

NE25 0QJ

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Northumbria Healthcare Manufacturing and Innovation Hub

Avenue Rd

Seaton Deleval

NE25 0QJ

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)