Sales Support Manager

Job description

Job responsibilities

• Overall responsibility for the creation of all marketing materials and their distribution
• Represent the Group at promotional events
• Lead on the inter department relationship management
• Generate and supply the business development team with timely and accurate reports as required
• Ensure all actions are logged and completed within the sales and business development Customer Relationship Management system (e.g. Zoho)
• Work closely with colleagues in other departments to ensure new client organisations are set-up on relevant systems (e.g. Legasys) in an accurate and timely fashion
• Responsibility for maintaining the CRM system, ensuring it contains accurate details for all clients
• Instigate, develop and maintain relationships with senior officers within client organisations
• Propose changes to and implement the overall strategy of the sales and business development team
• Measures and review team performance against the business development teams targets
• The post holder is required to explain and coach the team to understand and deliver potentially complex financial aspects of commercial products and services
• Responsible for ensuring all invoices for business development related services are paid and raised in accordance with SFIs
• Carry out appraisals in line with the departmental policy
• Involved with staff recruitment, training and professional development, discipline and grievances, expenses, holidays, time keeping and allocation of work

Person Specification

Qualifications

Essential

• Educated to NVQ Level 4, or an equivalent qualification

Desirable

• Educated to degree level

Experience

Essential

• Extensive experience of using customer relationship management (CRM) systems, including data inputting/maintenance and reporting Experience of producing a range of marketing messages and formats Experience of successfully planning exhibitions for large-scale events (>500 attendees) Excellent written and oral communication skills, including use of Word and Outlook or similar Ability to create business processes and implement process changes Ability to lead, train and inspire a team (initially <5 colleagues)

Desirable

• Experience of the textiles industry, employee benefits or payroll services would be a distinct advantage
• Experience of managing multiple commercial product/service propositions, simultaneously
• Experience of public sector procurement rules and procedures
• Great planning skills, including adequate preparation and client follow-up
• Able to act in a designee capacity for a senior leader

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Manufacturing and Innovation Hub

Seaton Delaval

NE25 0QJ

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)