Northumbria Healthcare NHS Foundation Trust

Customer Service Practitioner Apprentice

This job is now closed

Job summary

Exciting opportunities have arisen for Customer Services Apprenticeships at PONTELAND MEDICAL GROUP, part of Northumbria Healthcare NHS Foundation Trust; the posts are available to anyone who is interested in working within an NHS Healthcare environment while completing a Level 2 Apprenticeship qualification (15 month).

An Apprenticeship Education Programme is an integrated work based training and development programme, an excellent springboard to start your NHS career while gaining knowledge and competencies leading to a nationally accredited apprenticeship qualification and possible future career progression.

Essential Criteria:5 GCSEs A-E or Grade 9-3 (including English and Maths) Support is available if Maths and/or English is below C/4 to complete functional skills qualifications.

Main duties of the job

We are looking for enthusiastic people with a professional attitude, excellent communication skills, positive work ethic and good interpersonal skills. You will require willingness to work as a team, demonstrate motivation, be willing to learn and have the minimum required education.

Staff new to the Trust will be employed on an apprentice contract so that they have an opportunity to earn while they learn.

Successful applicants, on completion of their apprenticeship programme, will be able to apply for vacancies within Northumbria Healthcare Trust, where their qualifications meet the requirements for the post, and will be guaranteed an interview.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isnt, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read applicant guidance notes before submitting your application.

Date posted

12 July 2021

Pay scheme

Other

Salary

£4.30 an hour

Contract

Fixed term

Duration

15 months

Working pattern

Full-time

Reference number

319- 3261505SL

Job locations

Ponteland Medical Group

Meadowfield

Ponteland

NE20 9SD

Job description

Job responsibilities

To gain relevant work based learning within a Business Administrationenvironment.

To support and assist in the provision of an administration service to the designateddepartment/ward team. This will include data input, storage and retrieval of data,filing, handling of post and dealing with telephone enquiries.

Become prepared and knowledgeable within the working environment and worktowards gaining a Level 2 Apprenticeship in Customer Service

Job description

Job responsibilities

To gain relevant work based learning within a Business Administrationenvironment.

Become prepared and knowledgeable within the working environment and worktowards gaining a Level 2 Apprenticeship in Customer Service

Person Specification

Qualifications

Essential

Maths & English GCSE at level AC
3 GCSE's at level A-E

Person Specification

Qualifications

Essential

Maths & English GCSE at level AC
3 GCSE's at level A-E

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Ponteland Medical Group

Meadowfield

Ponteland

NE20 9SD

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Ponteland Medical Group

Meadowfield

Ponteland

NE20 9SD

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)