Customer Service Practitioner Apprenticeship

Northumbria Healthcare NHS Foundation Trust

This job is now closed

Job summary

Exciting opportunities have arisen for Customer Services Apprenticeships at Northumbria Healthcare NHS Foundation Trust; the posts are available to anyone who is interested in working within an NHS Healthcare environment while completing a Level 2 Apprenticeship qualification (15 months).

Staff new to the Trust will be employed on an apprentice contract so that they have an opportunity to earn while they learn.

Our apprenticeships offer:

Earn a salary while studying
Gain job specific skills
Study towards a related qualification including literacy and numeracy (if required)
Have regular pastoral support and personal development reviews
Are employed on a 15-month training contract
Enjoy benefits such as paid annual leave, comprehensive mandatory training, protected time for your studies and NHS discounts

We are an equal opportunity employer and welcome applications from all backgrounds.

Main duties of the job

An Apprenticeship Education Programme is an integrated work based training and development programme, an excellent springboard to start your NHS career while gaining knowledge and competencies leading to a nationally accredited apprenticeship qualification and possible future career progression.

We are looking for enthusiastic people with a professional attitude, excellent communication skills, positive work ethic and good interpersonal skills. You will require willingness to work as a team, demonstrate motivation, be willing to learn and have the minimum required education.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isnt, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read applicant guidance notes before submitting your application.

Date posted

30 June 2021

Pay scheme

Other

Salary

£4.30 an hour

Contract

Fixed term

Duration

15 months

Working pattern

Full-time

Reference number

319-3254307BL

Job locations

Cobalt

Unit 7/8, Silver Fox Way

Newcatle upon Tyne

NE27 0QJ

Job description

Job responsibilities

To gain relevant work based learning within a Business Administration environment to provide a high quality service to internal and external customers.

To support and assist in the provision of a customer service role and administration service to the designated department/ward team. This will include developing excellent customer service skills, behaviours and service knowledge when delivering to your customers.

Provide services including data input, storage and retrieval ofdata, filing, handling of post and dealing with telephone enquiries and customers face to face.

Become prepared and knowledgeable within the working environment and work towards gaining a Level 2 Customer Service Practitioner Apprenticeship.

At the end of the Apprenticeship be work-ready for a customer service role.

Job description

Job responsibilities

To gain relevant work based learning within a Business Administration environment to provide a high quality service to internal and external customers.

Provide services including data input, storage and retrieval ofdata, filing, handling of post and dealing with telephone enquiries and customers face to face.

Become prepared and knowledgeable within the working environment and work towards gaining a Level 2 Customer Service Practitioner Apprenticeship.

At the end of the Apprenticeship be work-ready for a customer service role.

Person Specification

Qualifications

Essential

5 GCSE's at level A- E or 9-3 (including Math, English)

Person Specification

Qualifications

Essential

5 GCSE's at level A- E or 9-3 (including Math, English)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information