Job summary
Gloucestershire Hospitals NHS Foundation Trust is seeking an experienced and motivated Band 5 Team Lead to support the delivery of high-quality, timely cancer pathways within our USC/2WW booking service.
This is a key operational role providing day-to-day leadership to the USC/2WW booking team, ensuring urgent suspected cancer referrals are validated, booked, and tracked in line with national Cancer Waiting Time standards. The role will work closely with clinical teams, diagnostics, MDT services, and Cancer Management to proactively manage pathways and minimise breaches.
This role offers an excellent opportunity to develop leadership skills within a supportive cancer services team, contributing directly to improved outcomes for patients at a critical point in their care.
Main duties of the job
Leadership & Line Management
- Provide day-to-day leadership and supervision of the USC/2WW booking team
- Allocate workload, manage rotas, and ensure adequate service cover
- Conduct 1:1 meetings, appraisals, and absence management in line with Trust policy
- Support training, induction, and development of new and existing staff
- Act as a first point of escalation for booking and pathway issues
2WW Booking & Pathway Management
- Oversee the receipt, validation, and booking of all USC/2WW cancer referrals
- Ensure patients are offered appointments within national best practice timeframes
- Actively monitor and manage breaches and potential breaches
- Liaise with clinical teams, MDT coordinators, diagnostic services, and external providers
- Ensure accurate pathway tracking from referral to first appointment/diagnostic
Performance & Data Quality
- Monitor daily and weekly performance against Cancer Waiting Time (CWT) targets, slot utilisation, demand and capacity trajectories
- Ensure all referrals are correctly recorded on relevant systems (e.g. Trak, E-RS, Infoflex)
- Investigate data quality issues and correct pathway errors promptly
- Prepare reports and provide assurance information to management
About us
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.
As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Job description
Job responsibilities
Leadership & Line Management
- Provide daytoday leadership and supervision of the USC/2WW booking team
- Allocate workload, manage rotas, and ensure adequate service cover
- Conduct 1:1 meetings, appraisals, and absence management in line with Trust policy
- Support training, induction, and development of new and existing staff
- Act as a first point of escalation for booking and pathway issues
2WW Booking & Pathway Management
- Oversee the receipt, validation, and booking of all USC/2WW cancer referrals
- Ensure patients are offered appointments within national best practice timeframes
- Actively monitor and manage breaches and potential breaches
- Liaise with clinical teams, MDT coordinators, diagnostic services, and external providers
- Ensure accurate pathway tracking from referral to first appointment/diagnostic
Performance & Data Quality
- Monitor daily and weekly performance against Cancer Waiting Time (CWT) targets, slot utilisation, demand and capacity trajectories
- Ensure all referrals are correctly recorded on relevant systems (e.g. Trak, ERS, Infoflex)
- Investigate data quality issues and correct pathway errors promptly
- Prepare reports and provide assurance information to management
Patient Experience & Communication
- Ensure patients are contacted in a timely, sensitive, and professional manner
- Deal with complex queries and complaints relating to appointments or delays
- Ensure reasonable adjustments are made for patients with additional needs
Governance & Compliance
- Ensure compliance with NHS Cancer Waiting Time guidance, Trust policies, and SOPs
- Identify risks within pathways and escalate appropriately
- Support audits, service improvement, and pathway redesign initiatives
Job description
Job responsibilities
Leadership & Line Management
- Provide daytoday leadership and supervision of the USC/2WW booking team
- Allocate workload, manage rotas, and ensure adequate service cover
- Conduct 1:1 meetings, appraisals, and absence management in line with Trust policy
- Support training, induction, and development of new and existing staff
- Act as a first point of escalation for booking and pathway issues
2WW Booking & Pathway Management
- Oversee the receipt, validation, and booking of all USC/2WW cancer referrals
- Ensure patients are offered appointments within national best practice timeframes
- Actively monitor and manage breaches and potential breaches
- Liaise with clinical teams, MDT coordinators, diagnostic services, and external providers
- Ensure accurate pathway tracking from referral to first appointment/diagnostic
Performance & Data Quality
- Monitor daily and weekly performance against Cancer Waiting Time (CWT) targets, slot utilisation, demand and capacity trajectories
- Ensure all referrals are correctly recorded on relevant systems (e.g. Trak, ERS, Infoflex)
- Investigate data quality issues and correct pathway errors promptly
- Prepare reports and provide assurance information to management
Patient Experience & Communication
- Ensure patients are contacted in a timely, sensitive, and professional manner
- Deal with complex queries and complaints relating to appointments or delays
- Ensure reasonable adjustments are made for patients with additional needs
Governance & Compliance
- Ensure compliance with NHS Cancer Waiting Time guidance, Trust policies, and SOPs
- Identify risks within pathways and escalate appropriately
- Support audits, service improvement, and pathway redesign initiatives
Person Specification
Experience
Essential
- Strong organisational and prioritisation skills
- Experience of rota management and workforce planning
- Ability to manage difficult conversations with staff and patients
Desirable
- Experience in NHS administration or patient access services
- Direct experience of 2WW / cancer pathways
- Experience of supervising or leading staff
Knowledge
Desirable
- Knowledge of Cancer Waiting Time standards
Person Specification
Experience
Essential
- Strong organisational and prioritisation skills
- Experience of rota management and workforce planning
- Ability to manage difficult conversations with staff and patients
Desirable
- Experience in NHS administration or patient access services
- Direct experience of 2WW / cancer pathways
- Experience of supervising or leading staff
Knowledge
Desirable
- Knowledge of Cancer Waiting Time standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
