Outpatient Administrator, Band 3

Job summary

Outpatient Administrator, Band 3 (16 hours a week)

Thirlestaine Breast Centre is an extremely busy department and requires an energetic but exceptionally organised person to join our specialist Outpatient booking team/Reception. If you like to be kept busy, enjoy variety and have good attention to detail whilst under pressure, then you could be the person we are looking for to enable us to deliver an excellent service, and deliver excellent patient care

The post holder will manage clinic appointments and utilisation, obtaining and preparing medical records ready for clinic, provide an efficient and courteous outpatient reception service, handling patients' queries and liaising with other healthcare professionals in order to support the delivery of Trust activity targets and deliver safe patient care.

This is a responsible role, and you will be expected to use your own initiative, make decisions and deal sensitively with patients, their relatives and the wider healthcare team.

Additional working pattern details: Thursday and Friday

The proposed interview date is 11th August

Main duties of the job

Clinic Administration

Coordinate clinic bookings, monitor appointment utilisation, and manage amendments to schedules

Prepare and check patient records for upcoming clinics, ensuring availability and accuracy of information

Maintain digital and paper-based systems in line with Trust policies and data protection standards

Reception & Front-Line Support

Welcome patients, visitors and staff in a professional and friendly manner

Manage the check-in and check-out process efficiently using the Trust's clinical systems

Respond to telephone and in-person enquiries promptly and with empathy

Relay messages accurately between patients, clinicians and other departments

Provide non-clinical information and reassurance to patients in a sensitive and confidential manner

Assist in the timely movement of records between departments or storage

Work closely with consultants, nurses, radiographers and admin colleagues to support care delivery

Provide cover and support during staff absence or peak activity periods

About us

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals.

As well a generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.