Gloucestershire Hospitals NHS Foundation Trust

Apprentice Business Administrator

The closing date is 07 August 2025

Job summary

An exciting opportunity will be available for an Apprentice Business Administrator in Oncology.

The role will start mid October.

The Apprentice will support the work of the Gloucestershire Oncology Department at Cheltenham General Hospital. The role supports the administration team to deliver excellent patient care for our service line. The teams across the service line consist of Medical Secretaries, Clerical Officers and Receptionists, reporting to the Supervisor Secretary for the Department.

The team provides a detailed and customer focused administrative service, with strong technical support across a variety of systems used to support administration processes at the Trust.

The Apprentice will be given training in all areas including IT systems, and will having ongoing supervision and support in order to become an effective team member.

The Apprentice will spend time in each area of the department and service line, to gain a wide range of skill development and provide administration support.

The successful applicant will receive Induction and training appropriate to the activities he or she will undertake, and following this induction period will be enrolled to the Level 3 Business Administration Apprenticeship with our Training Provider.

Main duties of the job

To undertake training as required and agreed with the mentor, supervisor and external assessor, and complete competencies relevant to the work area / department.

To support and gain experience within the following admin duties on both hospital sites on a rotational basis:

- Taking / making telephone calls which will include dialogue with hospital colleagues and patients

Accurate message taking and delivery to relevant personnel

- Prepping of on-line patient records

- Collecting/ordering and prepping of patient case-notes as required

- Producing clinic lists for clinicians

- Scanning of documents and on-line filing

- Processing incoming and outgoing correspondence

- Training in reception desk duties

- Audio typing of dictated letters and processing of actions within dictations

- Processing of voice recognition software for the purpose of clinic letters

- Taking minutes of meetings and distributing accordingly

- Archiving of health records and documents

- Attending and participating in team meetings

- Daily use of the in-house computer programmes; eg Trak and Infoflex

The Apprentice will also be expected to undertake any appropriate duties or tasks commensurate with the role, as required by the supervisor or manager.

About us

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Details

Date posted

10 July 2025

Pay scheme

Other

Salary

£14,762.99 a year (pro rata if part time)

Contract

Apprenticeship

Duration

21 months

Working pattern

Full-time

Reference number

318-25-T0497

Job locations

Cheltenham General Hospital- Oncology Department

Keynsham Road entrance

Cheltenham

GL53 7AN


Job description

Job responsibilities

The Apprentice will assist and support the Oncology department admin team in a variety of administrative tasks. These include, but not limited to : - Taking / making telephone calls which will include dialogue with hospital colleagues and patients - Accurate message taking and delivery to relevant personnel - Prepping of on-line patient records - Collecting/ordering and prepping of patient case-notes as required - Producing clinic lists for clinicians - Scanning of documents and on-line filing - Processing incoming and outgoing correspondence - Processing of voice recognition dictated clinic letters and actions - Taking minutes of meetings and distributing accordingly - Attending and participating in team meetings - Daily use of the in-house computer programmes; e.g. Trak and Infoflex The Apprentice will also spend some time in other departments of the service line (Haematology and Palliative Care), to shadow and have a basic understanding of each department Additional Contact Details

Laura Moore - Supervisor Secretary

laura.moore4@nhs.net

Job description

Job responsibilities

The Apprentice will assist and support the Oncology department admin team in a variety of administrative tasks. These include, but not limited to : - Taking / making telephone calls which will include dialogue with hospital colleagues and patients - Accurate message taking and delivery to relevant personnel - Prepping of on-line patient records - Collecting/ordering and prepping of patient case-notes as required - Producing clinic lists for clinicians - Scanning of documents and on-line filing - Processing incoming and outgoing correspondence - Processing of voice recognition dictated clinic letters and actions - Taking minutes of meetings and distributing accordingly - Attending and participating in team meetings - Daily use of the in-house computer programmes; e.g. Trak and Infoflex The Apprentice will also spend some time in other departments of the service line (Haematology and Palliative Care), to shadow and have a basic understanding of each department Additional Contact Details

Laura Moore - Supervisor Secretary

laura.moore4@nhs.net

Person Specification

Qualifications

Essential

  • GCSE Grade D (3) in English and Maths, or equivalent (e.g. Functional Skills Level 1 in Literacy and Numeracy)

Desirable

  • GCSE Grade C/4 or above in English and Maths or equivalent Functional Skills Level 2 in Literacy and Numeracy

Knowledge & Skills

Essential

  • Good communication skills both written and verbal
  • Ability to answer and make phone calls professionally

Desirable

  • Office or customer facing skills / experience

Personal Attributes

Essential

  • Able to understand and be understood in circumstances where there may be barriers to understanding
  • High levels of concentration for long periods of time
  • Communicate effectively with a range of people
Person Specification

Qualifications

Essential

  • GCSE Grade D (3) in English and Maths, or equivalent (e.g. Functional Skills Level 1 in Literacy and Numeracy)

Desirable

  • GCSE Grade C/4 or above in English and Maths or equivalent Functional Skills Level 2 in Literacy and Numeracy

Knowledge & Skills

Essential

  • Good communication skills both written and verbal
  • Ability to answer and make phone calls professionally

Desirable

  • Office or customer facing skills / experience

Personal Attributes

Essential

  • Able to understand and be understood in circumstances where there may be barriers to understanding
  • High levels of concentration for long periods of time
  • Communicate effectively with a range of people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Cheltenham General Hospital- Oncology Department

Keynsham Road entrance

Cheltenham

GL53 7AN


Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Cheltenham General Hospital- Oncology Department

Keynsham Road entrance

Cheltenham

GL53 7AN


Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Administration Manager

Jennifer Wike

jennifer.wike@nhs.net

03004224029

Details

Date posted

10 July 2025

Pay scheme

Other

Salary

£14,762.99 a year (pro rata if part time)

Contract

Apprenticeship

Duration

21 months

Working pattern

Full-time

Reference number

318-25-T0497

Job locations

Cheltenham General Hospital- Oncology Department

Keynsham Road entrance

Cheltenham

GL53 7AN


Supporting documents

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