Clinical Healthcare Support Worker, Band 3

Job description

Job responsibilities

Knowledge, Skills, Experience and Aptitude Required

- Basic numeracy and literacy.

- Knowledge of basic nursing and personal care of women including those who are pregnant

- Appropriate verbal, written communication and interpersonal skills.

- Flexible and responsive to working environment.

- Practical ability, with prioritisation and time management skills.

- Demonstrates potential for further development and willing to work towards attainment of appropriate Trust competencies for Health Care Assistant

- Willing to develop housekeeping, IT and clerical skills in order to contribute to the maintenance of the environment

- Be aware of own limitations and the need for continuing education and personal development. Communicate these needs to the department manager as they arise

Key Result Areas

- Promote a professional image at all times upholding the Trusts values and objectives

- Ability to get on well with people at all levels and work effectively as a team member.

- Working within the multidisciplinary team supporting the delivery, assessment and evaluation of programmes of care according to agreed standards

- Under guidance, delivers safe care within a challenging and changing clinical environment, using equipment and resources safely and as appropriate.

- Uses discretion and understands the importance of confidentiality and data protection.

- Understands and adheres to Trust policies and procedures e.g. infection control.

- Undertakes specific delegated tasks following the appropriate training and competency level assessment e.g. record observations.

- Communicates effectively, especially where patient ability to do so is compromised, ensuring that the patient is the main focus and that compassion is provided

- Responsibility to input and retrieve patient information from computer based systems in accordance with the Data Protection Act.

- Assists with the physical and emotional care of patients undergoing simple outpatient procedures.

- Provides basic health education, using tact and sensitivity as necessary.

- Participates in the induction of new Health Care Assistants

- Contributes to the maintenance of a clean and tidy environment challenging all poor practice particularly around hand hygiene of any member of staff

- Assists with stock ordering and supplies maintenance including CSSD supplies

- Maintain own mandatory training requirement

- Continue with own personal development as agreed at appraisal/performance review

- Provide information to the patient for gynaecology procedure to be undertaken

- Assist patients and chaperone whilst clinical examination / procedures are being undertaken.

- Monitor and report changes in a patients condition to the registered nurse.

- Assist colleagues to maintain a safe environment for patients,visitors and staff, especially with the confused patient or those at high risk of falls.

Communications and Working Relationships

- Multidisciplinary team.

- General public.

- Trust support services

- Patients and their relativesMental and Emotional effort

- Will be required to support patients receiving bad news including those that can include life changing or life limiting news related to gynaecological conditions or issues

Most Challenging Part of the Job

- Ability to work effectively under pressure from competing demandsPhysical Effort and Working Conditions

- Will be required to work within recognised manual handling guidelines.

- Will be expected to frequently manoeuvre heavy patients/objects over 15kg using appropriate aids.

- Will have frequent exposure to unpleasant working conditions and will be required to follow policies and procedures pertaining to bodily fluids, infection control and COSHH regulations.

- Will be frequently required to work in confined areas, bending and kneeling.

- Will work within an unpredictable environment and work pattern.

- Will be exposed to distressing or emotional circumstance

- Be aware of and adhere to all of the relevant Trust Policies and Guidelines eg sickness reporting, absence management and the uniform policy.

- Be aware of issues relating to Information & clinical governance, Human Rights, Health & Safety and welfare of patients & colleagues.

- Handle and label specimens safely and correctly

Person Specification

Qualifications, Knowledge and Experience

Essential

• Experience of documenting patient information
• Demonstrates an interest in women's health
• Be able to provide care and compassion to patients and their partners experiencing pregnancy loss
• Basic level in literacy and numeracy
• Experience of working in a team
• Able to communicate effectively including use of interpersonal skills
• Experience of working in a caring role
• Understanding of confidentiality and safeguarding issues
• Demonstrates an ability to provide care for a deteriorating patient and escalate concerns
• Demonstrates a sense of commitment of caring for people from all backgrounds and of all ages

Desirable

• Experience of working in NHS hospital

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Royal Hospital

Gloucester

GL1 3NN

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)