Lung Cancer Navigator - Respiratory, Band 3

Job description

Job responsibilities

Whilst the organisation and structure within specialities/divisions may vary the specific remit of this role will include:

- To be key member of the Lung Cancer Team and work well in a team but able to work autonomously.

- To carry out all administrative and clerical duties within the department in an efficient and confidential manner.

- Conduct a daily pathway review meeting with the Lung Cancer Consultants/Nurses.

- To develop and maintain office and administrative systems to support the work of the clinical staff. To be confident in suggesting improvements or additions to better serve our patient-focussed service.

- Support the preparation of the weekly Lung MDT meetings.

- Ensure relevant results are available for MDT discussion.

- Make follow up appointments in respiratory and thoracic surgery clinics post-MDT as requested. Liaise with relevant staff re lung function appointments.

- To liaise with other Trusts and develop links with other Trusts to exchange information.

- To develop lung cancer knowledge by attending study days as necessary, using the knowledge gained to enhance involvement as a team member.

- Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager.

- If the team require support, typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance or other patient contacts using digital dictation or via Dragon voice recognition

- Highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc.

- Ensuring incoming post and results is sorted, any appropriate action taken and passed to the clinician on a daily basis

- Ensuring that any vacant slots are fully utilised and acted upon, including informing the Booking Office, to maximise capacity

- Review clinics to ensure patients have been booked appropriately. Identifying any issues to the clinician.

- Booking investigations as requested by the clinical team, including negotiation of dates with the patients and creating correspondence if appropriate

- Deal with enquiries by letter/e-mail/telephone from patients, GPs, other hospitals, police, solicitors (via legal department), other consultants and management

- Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals, etc

Service Improvement

- Using speciality databases for recording patient information/clinic activity for audit/survey purposes, as well as sending out any associated paperwork. Regular audit of data is undertaken and decisions can then be made by the department/team as to appropriate service improvements.

- Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements.

- As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately.

Team-working

- To work as part of an Administrative Support Team working flexibly to ensure that administrative work is shared out equally and performed to excellent, efficient and safe standards

- To cover colleagues during absences/annual/sick leave as directed by the secretary supervisor. You may also be required to undertake job rotation for cross cover as well as for development and training purposes.

- Undertaking routine office duties including electronic note tracking, photocopying, filing of correspondence and results and maintenance of records in the absence of the band 2 clerical assistant.

- Assist in the training and induction for new and existing colleagues

- Take the initiative as and when required as well as working flexibly and adapting to the demands of the department/team as appropriate

- Liaise with relevant team members to ensure that any process changes run smoothly and efficiently.

- Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager.

Person Specification

Qualifications

Essential

• Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
• RSA Level three/Speed typing qualification or demonstrable experience (min 60 wpm)
• NVQ level three in administration or equivalent experience. Appropriate experience in a hospital or office environment

Experience

Essential

• Experience of working as a secretary
• IT experience of Microsoft Office packages
• IT capable to ensure proficient use of hospital computer systems

Desirable

• Appropriate experience in a hospital or office environment
• Understanding and previous experience in medical terminology

Knowledge / Skills

Essential

• Able to prioritise own workload and that of others as appropriate
• Personally resilient and able to manage complexity and work in an ambiguous or changing environment.
• Excellent presentational, communication and interpersonal skills
• Good command and understanding of English, punctuation and grammar

Desirable

• Knowledge and awareness of health and safety issues, risk management, and data protection act

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Royal Hospital

Great Western Road

Gloucester

GL1 3NN

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)