Job summary
37.5 hours a week (Monday to Friday)
To work Monday to Friday, across all Sites - CGH, GRH and Stroud. 37.5 hours per week, providing adhoc administrative support. Working hours are 08:30 to 16:30 each day, candidate expected to travel in their own time.
As a key member of the team, responsible for providing administrative, clerical and reception support to ensure the effective operation of the outpatient clinic and inpatient ward areas for patients, visitors and staff; the role contributes to a safe environment that focuses on providing a high quality public service and maintains a high level of patient care within Women & Children's Services
Main duties of the job
- Welcome and receive patients, visitors and other members of staff to the inpatient ward in a polite and professional manner and undertake general reception duties.
- Responsible for all aspects of administration and using own initiative to assess and deal with any non-clinical problems to ensure a sufficient support service in the clinical area.
- Prioritise work ensuring support for clinical staff is always available for the efficient delivery of patient care.
- To maintain accurate records and support the clinical staff with data input into electronic patient records as necessary. Maintain accurate admission and discharge information.
- Ensure that all results and other information are accurately filed in the patients notes, and that patient notes are up to date, and maintained to the approved Trust standard.
- Undertake all notes preparation for Consultant and Midwifery Led Clinics.
- Where necessary, make follow-up appointments, from the ward, using the appropriate systems.
- Ensure accurate and specific tracing of all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need and ensuring data protection and confidentiality are maintained at all times.
- To communicate discharge information to GP Surgeries, Community Midwives and other Maternity Units and any other members of the multidisciplinary team, and to continually update the bed state as required.
About us
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region.By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Job description
Job responsibilities
- Welcome and receive patients, visitors and other members of staff to the inpatient ward in a polite and professional manner and undertake general reception duties.
- Responsible for all aspects of administration and using own initiative to assess and deal with any non-clinical problems to ensure a sufficient support service in the clinical area.
- Prioritise work ensuring support for clinical staff is always available for the efficient delivery of patient care.
- To maintain accurate records and support the clinical staff with data input into electronic patient records as necessary. Maintain accurate admission and discharge information.
- Ensure that all results and other information are accurately filed in the patients notes, and that patient notes are up to date, and maintained to the approved Trust standard.
- Contribute to security by monitoring visitors to the ward and reporting untoward incidents to the Ward Manager/Administration Manager as appropriate.
- To use the Trust Procurement Systems to order items as required and also ensure stationary levels are maintained for the ward area, identifying any patient information leaflets/documents that are required to be ordered and to receive delivery of goods.
- To report any faults to the Medical Engineering/Estates Helpdesk as appropriate and to organise for the PAT testing/security marking of any new pieces of equipment.
- The post holder must be aware of the sensitive nature of the information they will be required to communicate in their day-to-day work. The post holder will be expected to communicate these issues in an appropriate and timely manner and ensure confidentiality is maintained at all times.
Job description
Job responsibilities
- Welcome and receive patients, visitors and other members of staff to the inpatient ward in a polite and professional manner and undertake general reception duties.
- Responsible for all aspects of administration and using own initiative to assess and deal with any non-clinical problems to ensure a sufficient support service in the clinical area.
- Prioritise work ensuring support for clinical staff is always available for the efficient delivery of patient care.
- To maintain accurate records and support the clinical staff with data input into electronic patient records as necessary. Maintain accurate admission and discharge information.
- Ensure that all results and other information are accurately filed in the patients notes, and that patient notes are up to date, and maintained to the approved Trust standard.
- Contribute to security by monitoring visitors to the ward and reporting untoward incidents to the Ward Manager/Administration Manager as appropriate.
- To use the Trust Procurement Systems to order items as required and also ensure stationary levels are maintained for the ward area, identifying any patient information leaflets/documents that are required to be ordered and to receive delivery of goods.
- To report any faults to the Medical Engineering/Estates Helpdesk as appropriate and to organise for the PAT testing/security marking of any new pieces of equipment.
- The post holder must be aware of the sensitive nature of the information they will be required to communicate in their day-to-day work. The post holder will be expected to communicate these issues in an appropriate and timely manner and ensure confidentiality is maintained at all times.
Person Specification
Qualifications
Essential
- Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
Desirable
Experience
Essential
- Reception and Clerical experience
- Customer Service experience
Desirable
- Previous relevant NHS experience in a hospital setting, preferably in a similar role
- Knowledge of NHS based computer systems such as TRAK, P2P.
Knowledge/ Skills
Essential
- Excellent communication skills (written and verbal)
- Excellent customer service and social skills with the ability to engage positively with service users
- Excellent Prioritisation skills
- Ability to use own judgement or initiative and work without direct supervision.
Person Specification
Qualifications
Essential
- Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
Desirable
Experience
Essential
- Reception and Clerical experience
- Customer Service experience
Desirable
- Previous relevant NHS experience in a hospital setting, preferably in a similar role
- Knowledge of NHS based computer systems such as TRAK, P2P.
Knowledge/ Skills
Essential
- Excellent communication skills (written and verbal)
- Excellent customer service and social skills with the ability to engage positively with service users
- Excellent Prioritisation skills
- Ability to use own judgement or initiative and work without direct supervision.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
