Job summary
Working under the guidance of registered health care professionals, this role is to ensure that our patients with Inflammatory Bowel Disease (IBD) are kept under surveillance and that surveillance investigations are carried out in a timely manner.
Main duties of the job
The pathway Navigator will be expected to co ordinate such investigations and track the progress of patient care through the diagnostic phase, pursuing results and ensuring all results are managed appropriately to avoid potential delay.
Maintain and update relevant databases as required
Liaising with other departments within the trust to ensure investigations, opinions, and treatments are sought in a timely manner.
To help reduce patient cancellations, non-attendance for tests and clinic appointments therefore influencing progress through rapid diagnostic pathway
To undertake a range of administrative duties which facilitate and support co ordination of care pathway steps, including assisting in the arrangement of appointments, tests.
To work collaboratively with the wider MDT in the navigation of pathway steps.
To escalate issues of pathway delay in a timely fashion in accordance with pathway milestones and organisational procedures and guidelines.
To maintain accurate documentation related to patient care and interactions both written and electronic in line and to comply with organisational policies relating to information governance.
To actively engage in service improvement actions across the pathway which maximise patient experience and outcomes.
About us
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region.By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Job description
Job responsibilities
Knowledge, Skills, Experience and Aptitude Required
Computer literate
Experience of data entry and extraction form NHS IT systems
Demonstrate audit and data verification skills
Previous experience of working within the NHS
Excellent communication and interpersonal skills
Good organisational and administrative skills with the ability to prioritize workload
Ability to use own initiative
Ability to work well under pressure
Ability to retrieve information from a wide range of sources and in different formats
Key Result Areas
To provide co ordinated care and promote IBD surveillance through patients pathway.
To develop a more robust call back method for IBD surveillance
To engage in developing system structure, implementing test of change and actions which draw on the learning and reflection within the service and team.
To act as an advocate and role model for person centred care across all components of the pathway to positively influence the approach and behaviours of other care/support providers.
Communications and Working Relationships
It is essential to this role that the postholder establishes and maintains a good working relationship with a wide range of NHS staff.
Communicate verbally and in writing to members of health and social care teams
Participate in meetings, email, telephone conversations ensuring a two-way flow of information
Disseminate information as appropriate
Liaise with other members of the MDT team
Promote and share ideas
Mental and Emotional effort
Problem solving, organisational abilities
Frequent concentration pattern interruptions
Long period of concentration entering data into data bases
Checking data quality
Most Challenging Part of the Job
Excellent organisational skills
Development of effective working relationship to ensure co-operation and confidence of clinical and non-clinical staff.
At times difficult subject matter
Resilience of dealing with challenge or request from senior staff
Discussing sensitive and distressing issues
Physical Effort and Working Conditions
Requirement to use PC for long period of time
Job description
Job responsibilities
Knowledge, Skills, Experience and Aptitude Required
Computer literate
Experience of data entry and extraction form NHS IT systems
Demonstrate audit and data verification skills
Previous experience of working within the NHS
Excellent communication and interpersonal skills
Good organisational and administrative skills with the ability to prioritize workload
Ability to use own initiative
Ability to work well under pressure
Ability to retrieve information from a wide range of sources and in different formats
Key Result Areas
To provide co ordinated care and promote IBD surveillance through patients pathway.
To develop a more robust call back method for IBD surveillance
To engage in developing system structure, implementing test of change and actions which draw on the learning and reflection within the service and team.
To act as an advocate and role model for person centred care across all components of the pathway to positively influence the approach and behaviours of other care/support providers.
Communications and Working Relationships
It is essential to this role that the postholder establishes and maintains a good working relationship with a wide range of NHS staff.
Communicate verbally and in writing to members of health and social care teams
Participate in meetings, email, telephone conversations ensuring a two-way flow of information
Disseminate information as appropriate
Liaise with other members of the MDT team
Promote and share ideas
Mental and Emotional effort
Problem solving, organisational abilities
Frequent concentration pattern interruptions
Long period of concentration entering data into data bases
Checking data quality
Most Challenging Part of the Job
Excellent organisational skills
Development of effective working relationship to ensure co-operation and confidence of clinical and non-clinical staff.
At times difficult subject matter
Resilience of dealing with challenge or request from senior staff
Discussing sensitive and distressing issues
Physical Effort and Working Conditions
Requirement to use PC for long period of time
Person Specification
Qualifications
Essential
- 4 GCSE's A - C , or equivalent
Experience, Skills & Knowledge
Essential
- Experience working in an administrative or care environment
- Experience in the use of Microsoft Office (Excel) and strong apitude in the use of other programs and administration systems
- Experience of inputting accurate and timely data into computer systems / databases
- Experience/knowledge of issues of working with confidential information and understanding of need for confidentiality and information governance
Additional Qualities
Essential
- Ability to proactively identify own training needs and identify training opportunities & willingness to study to meet role requirements
- Values & respects others, treats everyone as an individual, is non-judgemental
- Helps & co-operates with colleagues
- Motivated to be genuinely kind and caring
Person Specification
Qualifications
Essential
- 4 GCSE's A - C , or equivalent
Experience, Skills & Knowledge
Essential
- Experience working in an administrative or care environment
- Experience in the use of Microsoft Office (Excel) and strong apitude in the use of other programs and administration systems
- Experience of inputting accurate and timely data into computer systems / databases
- Experience/knowledge of issues of working with confidential information and understanding of need for confidentiality and information governance
Additional Qualities
Essential
- Ability to proactively identify own training needs and identify training opportunities & willingness to study to meet role requirements
- Values & respects others, treats everyone as an individual, is non-judgemental
- Helps & co-operates with colleagues
- Motivated to be genuinely kind and caring
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
