Job summary
We require an enthusiastic administrative /clerical secretary to provide efficient and reliable support to the Gloucestershire Adult Bladder and Bowel Service, based at Cheltenham General Hospital.
This role is part-time, 30 hours per week.
You must be able to work in a busy environment, sometimes under stressful situations with speed and accuracy. You will be required to work with minimum supervision and be able to liaise with patients, specialist nurses, secretaries, managers and consultants on a daily basis therefore good communication skills are essential. You should have an excellent telephone manner for dealing with patients, Trust and Countywide personnel as this will be a key part of the job.
Main duties of the job
Main duties include:
- Answering the telephone and activating incontinence pad orders for patients and care homes within Gloucestershire and managing the Home Delivery Supply system.
- Typing correspondence letters to patients, GPs, medical staff and any other required addressee following a clinical attendance.
- Booking outpatient appointments for patients.
- The applicant(s) should have appropriate secretarial experience and keyboard skills to RSA Stage III with audio typing.
- You should have good interpersonal skills and organisational skills, together with the ability to work alone and/or part of a team. The ability to prioritise the workload is paramount.
Knowledge of Word, Excel is essential and TrakCare knowledge is also desirable.
About us
We are a small and friendly team of 7 clinicians and 3 admin staff in total. We all work closely together and our aim is to provide the best bladder and bowel care service to residents within Gloucestershire
Job description
Job responsibilities
Job purpose
- To provide an efficient, confidential and professional secretarial service to the Bladder and Bowel Team. This will include administration and secretarial support to enable provision of patient care, speciality services including the administration of the delivery service for continence products.
- Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance.
- Diary management, including making appointments, booking meeting dates and venues, organising and distributing paperwork as required by the clinical team/supervisor, taking minutes.
Additional Contact Details
Amber Pocket - 0300 422 5304
Job description
Job responsibilities
Job purpose
- To provide an efficient, confidential and professional secretarial service to the Bladder and Bowel Team. This will include administration and secretarial support to enable provision of patient care, speciality services including the administration of the delivery service for continence products.
- Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance.
- Diary management, including making appointments, booking meeting dates and venues, organising and distributing paperwork as required by the clinical team/supervisor, taking minutes.
Additional Contact Details
Amber Pocket - 0300 422 5304
Person Specification
Qualifications, Skills and Experience
Essential
- GCSE English and Maths at Grade C or above, or equivalent
- Computer literate in Microsoft Office packages (Word, Excel, Outlook etc.)
- Previous experience of dealing with members of the public
- Experience of using own initiative, prioritising workload and utilising organisational skills
- Appropriate experience in a hospital or office environment
- Previous medical secretary/hospital/NHS service experience
- Good command and understanding of English, punctuation and grammar
- Excellent verbal and written communication skills
- Proven organisational skills
- Effective, fast and accurate keyboard skills
- Good computer skills with working knowledge of Microsoft Office including Word, Excel, Outlook/Diary management
- Excellent and accurate attention to detail
- Ability to multitask
- Excellent team worker
- Ability to use own judgement and initiative
- Ability to prioritise workload and work to deadlines
- Ability to work flexibly within a team
- Motivated and innovative
- Ability to deal with telephone calls/typing letters with potentially distressing or emotional content
- Ability to move many sets of patient notes per day which are often heavy (10-15kg+) per day
- Ability to use keyboard + visual display equipment all day
- Ability to concentrate where work pattern is unpredictable and there are frequent interruptions
Desirable
- Typewriting / word processing RSA Level 3 or equivalent practical experience
- NVQ in Administration level 3
- Previous experience working in a busy office
- Experience of data entry, maintaining databases and data validation of electronic records
- Working experience of TRAK/EPR/PACS/Infoflex
- Understanding and previous experience in medical terminology
- Knowledge of NHS systems
- Working knowledge of TRAK/EPR /PACS/Infoflex
- Knowledge and awareness of health and safety issues, risk management and data protection act
Person Specification
Qualifications, Skills and Experience
Essential
- GCSE English and Maths at Grade C or above, or equivalent
- Computer literate in Microsoft Office packages (Word, Excel, Outlook etc.)
- Previous experience of dealing with members of the public
- Experience of using own initiative, prioritising workload and utilising organisational skills
- Appropriate experience in a hospital or office environment
- Previous medical secretary/hospital/NHS service experience
- Good command and understanding of English, punctuation and grammar
- Excellent verbal and written communication skills
- Proven organisational skills
- Effective, fast and accurate keyboard skills
- Good computer skills with working knowledge of Microsoft Office including Word, Excel, Outlook/Diary management
- Excellent and accurate attention to detail
- Ability to multitask
- Excellent team worker
- Ability to use own judgement and initiative
- Ability to prioritise workload and work to deadlines
- Ability to work flexibly within a team
- Motivated and innovative
- Ability to deal with telephone calls/typing letters with potentially distressing or emotional content
- Ability to move many sets of patient notes per day which are often heavy (10-15kg+) per day
- Ability to use keyboard + visual display equipment all day
- Ability to concentrate where work pattern is unpredictable and there are frequent interruptions
Desirable
- Typewriting / word processing RSA Level 3 or equivalent practical experience
- NVQ in Administration level 3
- Previous experience working in a busy office
- Experience of data entry, maintaining databases and data validation of electronic records
- Working experience of TRAK/EPR/PACS/Infoflex
- Understanding and previous experience in medical terminology
- Knowledge of NHS systems
- Working knowledge of TRAK/EPR /PACS/Infoflex
- Knowledge and awareness of health and safety issues, risk management and data protection act
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
