HR Operations Manager, Band 8a- People & OD

Job description

Job responsibilities

Act as the front-line contact for key stakeholders, building effective working relationships and promoting positive and timely communication with internal and external partners, staff side colleagues and other partners.

Develop a strong brand of challenge, support and consultancy to line managers.

Provide robust and effective day to day line management for the People Advisory Team; supporting and developing staff, carrying out 1-1s and appraisals, ensuring appropriate service delivery at all times through liaison with operational and clinical colleagues and managers.

Authorised signatory for the People Advisory Team, including overtime, bank and agency expenditure and purchase of some assets, equipment and supplies.

Provide subject matter expertise to Trust management on complex and sensitive issues in accordance with best practice, policies and procedures, legislation and NHS guidance and initiatives.

Model good employee relations, supporting managers in effective implementation of HR policy, including formal hearings and representing the Trust at Employment Tribunal.

Develop and lead on specific Employee Relations initiatives, projects and systems. Develop and implement policies to support the overall People & OD strategy.

Liaise with the Leadership & Organisational Design (L&OD) team in order to support the routine provision of HR advice with a programme of relevant and focused training for managers and HR staff.

Manage key Employee Relations projects to ensure that deadlines are met, prioritising and delegating where appropriate and evaluating success.

Liaise and collaborate with solicitors engaged by the Trust in response to early conciliation, arbitration and Employment Tribunal referrals, ensuring that all relevant documentation is provided and providing testimony in writing or in person as required by the case.

Ensure that a culture of continuous professional development is fostered and supported within the People Advisory Team to ensure opportunities for progression and professional accreditation.

Contribute to and validate relevant management digital toolkits as requested by L&OD.

Maintain effective communication and consultation with staff and trade union representatives both formally and informally, in order to foster positive working relationships with staff side to achieve organisational goals.

Collaborate with HR Business Partners to escalate relevant Employee Relations casework and identify relevant trends within their respective directorates.

Support the managers and teams with highly complex disciplinary and capability issues, conflict and team development, attendance management and dignity at work issues. These situations require mediation, decision making, influencing skills, coaching, counselling and problem solving skills to achieve a successful outcome. Supporting the handling of complex and sensitive cases, providing advice to a range of managers including Executive Directors.

Collaborate with HR Business Partners where necessary in respect of organisation change management, ensuring effective consultation processes are followed in line with employment law and best practice.

Sit as a panel member for disciplinary, capability and grievance hearings, where complex information will be provided and analysed, and agree solutions despite often conflicting views.

Ensure that the People Advisory Team has current, relevant knowledge regarding pay and conditions of service, statutory obligations, entitlement, employment law and employment issues in order to ensure that the Team is able to provide accurate advice to staff and managers.

Research and interpret existing and emerging employment legislation, case law and policy information to inform and advise managers within the Trust, including contributing to the HR Policy Group as required.

To devise and deliver management briefing sessions, workshops and equivalent as agreed with the HR Business Partners and the Associate Director of HR and Resources.

To take lead responsibility for key aspects of HR activity as agreed with the HR Business Partners or the Associate Director of HR and Resources.

Provide regular feedback to the Associate Director of HR and Resources on escalating potential serious operational issues or organisational risk.

Information and Reporting

Responsible for the maintenance and optimal use of the employee relations casework system, ensuring appropriate records are maintained, reviewed and updated in accordance with data protection legislation and best practice guidance.

Responsible for the development and production of key employee relations reports from the employee relations casework system and ESR for the HR Business Partners, wider People & OD team and Divisional colleagues as required; ensuring these are produced and disseminated in accordance with the agreed timescales and data protection requirements.

Respond to Freedom of Information requests in accordance with the agreed timescales.

To support risk management for the department and the Trust by identifying, implementing and maintaining controls, contingencies and actions.

To undertake other duties commensurate with responsibilities of the position

Establish and monitor controls in all aspects of service delivery to ensure compliance with national and legislative requirements, standards and regulations.

Person Specification

Qualifications

Essential

• Chartered MCIPD
• Evidence of recent CPD
• CIPD Level 7 Qualification
• Degree level education or equivalent

Desirable

• Trained in the application of NHS Agenda for Change Job Evaluation Scheme

Knowledge/ Skills

Essential

• Able to demonstrate an understanding of the business and ability to translate business needs into creative HR solutions.
• A solution focussed approach to problem solving and relationship management.
• Strong interpersonal skills, able to quickly build credibility and influence at all levels of the organisation and wider health/social care system
• Strong communication skills, both written and verbal, with the ability to present highly complex information, taking account of the needs and level of the audience
• Sound knowledge of Microsoft Word, Outlook, Excel and PowerPoint packages.
• Able to work to tight deadlines and pay attention to detail
• Able to prioritise and manage own work
• Experience of influenceing a range of stakeholders and shaping good management
• Ability to analyse complex information and workforce trends to identify key concerns and develop potential solutions
• Knowledge of stakeholder relationships with a skill to have constructive yet strong approaches to challenges
• The ability to provide comprehensive reports, workforce information and to support the development of business cases.

Desirable

• Knowledge and experience of the use of ESR (Electronic Staff Records)

Experience

Essential

• Significant experience in an operational HR role
• Significant experience of delivering a diverse HR service to meet the needs of the business
• Substantial experience of managing and leading staff
• Record of successful management of complex organisational change and employee casework
• Highly developed interpersonal skills to ensure information is shared in a clear manner
• Successful working relationships with Trade Unions
• A thorough and up to date knowledge of employment law and demonstrable experience of its pragmatic
• Experience of policy development

Desirable

• Experience interpreting and advising on Local and National terms and conditions
• Experience of working in the NHS and an understanding of the current issues facing the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Royal Hospital

Gloucester

GL1 3NN

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)