Job summary
We are looking for enthusiastic, skilled and motivated individuals to join our forward thinking and innovative TrakCare Optimisation Team.The role primarily involves managing a team of configuration specialists focused on maintaining and enhancing the TrakCare system and working closely with clinical colleagues and other digital teams to review and streamline clinical and operational workflows to deliver system optimisations.
Ideal candidates will have a passion for digital systems and their use in a healthcare setting as well as the ability to listen, analyse and solve problems for staff across the organisation.
This role is positioned at the forefront of delivering meaningful, tangible change within Gloucestershire Hospitals. By leading key initiatives, you will play a crucial role in enabling the realisation of significant benefits for both patients and staff, directly contributing to the hospital's mission of providing exceptional care through optimised digital systems and workflows.
Main duties of the job
A Senior Configuration Specialist is an exciting opportunity to manage a team of system experts and contribute to meaningful improvements in patient care through the development and delivery of electronic solution.
You will work closely with clinical staff to understand their workflows, mapping processes to design effective digital solutions.
This position requires a blend of specialist expertise, business analysis skills, and leadership abilities to meet the digital needs of the organisation effectively.
In this role, you will have the opportunity to cultivate and maintain strong, ongoing relationships with clinical and administrative staff across the trust.To excel in this position, the ideal candidate will possess:
o A collaborative mindset, with a deep sense of responsibility for the success of the team and the quality of outcomes delivered.
o The ability to manage multiple priorities and navigate conflicting deadlines, while remaining calm and composed under pressure.
o Proficiency in planning and supporting projects across short, medium, and long-term timelines, ensuring that they are executed effectively and meet their objectives.
o The ability to communicate clearly and engage with colleagues and clinicians at all levels, fostering strong relationships.
o A strong desire to enhance patient care and outcomes, with a commitment to continuous improvement in healthcare processes and systems.
About us
The Gloucester Hospitals Digital Team is a large and diverse group, united by a shared commitment to delivering the trust's core values of caring, listening, and excelling. As part of this team, the TrakCare Optimisation Team is supported by over 200 digital professionals across various departments, ensuring robust backing for the delivery of our program.
Our award-winning digital team is central to the success of our organisation, providing essential technical, infrastructure, and system support to colleagues across all three of our hospitals. As a member of the TrakCare Optimisation team, you will play a crucial role in the development and maintenance of the TrakCare system, ensuring it effectively supports clinicians in delivering the highest standard of patient care.
We are dedicated, hardworking, and flexible and work both on site and remotely to deliver our services. Competitive salary, annual leave entitlement, on-call and optional overtime availability are all part of this role and will be available to successful candidates.
Job description
Job responsibilities
Some of the core responsibilities of the role are listed below but for a full and detailed list, please see the attached job description and person specification.
The post holder will:
Provide leadership and support to the TrakCare Configuration Specialists, defining work packages and managing their performance.
Adhere to policies on performance and absence management, holding overall accountability for delivery.
Develop, deliver, and enhance the TrakCare system, ensuring adherence to key deliverables and timelines
Gather and document detailed information from clinical areas by engaging with staff and observing work processes.
Analyse and document business processes and user requirements, translating them into functional digital solutions.
Collaborate with end-users, product specialists, and third-party suppliers to design and
refine the EPR system.
Demonstrate system functionality to stakeholders and support User Acceptance Testing (UAT) in collaboration with service managers.
Develop and apply structured change management methodologies, leading change management activities and supporting communication of key messages.
Conduct impact analyses, assess change readiness, and identify key stakeholders.
Work with end-users, product specialists and third-party suppliers in the design and usability of TrakCare.
Job description
Job responsibilities
Some of the core responsibilities of the role are listed below but for a full and detailed list, please see the attached job description and person specification.
The post holder will:
Provide leadership and support to the TrakCare Configuration Specialists, defining work packages and managing their performance.
Adhere to policies on performance and absence management, holding overall accountability for delivery.
Develop, deliver, and enhance the TrakCare system, ensuring adherence to key deliverables and timelines
Gather and document detailed information from clinical areas by engaging with staff and observing work processes.
Analyse and document business processes and user requirements, translating them into functional digital solutions.
Collaborate with end-users, product specialists, and third-party suppliers to design and
refine the EPR system.
Demonstrate system functionality to stakeholders and support User Acceptance Testing (UAT) in collaboration with service managers.
Develop and apply structured change management methodologies, leading change management activities and supporting communication of key messages.
Conduct impact analyses, assess change readiness, and identify key stakeholders.
Work with end-users, product specialists and third-party suppliers in the design and usability of TrakCare.
Person Specification
Qualifications
Essential
- Degree 2:1 or above or equivalent experience.
- Business Analysis Qualification or equivalent experience.
- Demonstrable knowledge of a range of Microsoft Office products such as Word, PowerPoint, Project, Visio and in particular Excel.
Desirable
- People management / leadership qualification or equivalent experience
- Qualification in IT Systems Lifecycle Methodology or significant practical experience.
Experience
Essential
- Extensive experience in the use of an electronic clinical system and how it operates.
- Experience of effectively managing a teams workload in a highly demanding and changing environment
- Excellent written and verbal communication skills with the ability to communicate with staff at all levels in the organisation, including clinical staff, managerial staff, and senior/board level executives, as well as with external suppliers.
- A proven experience of people management and development including performance management, absence management and performance appraisals whilst adhering to agreed policies.
Desirable
- Knowledge and expertise in a range of work, hospital processes and practices.
Knowledge / Skills
Essential
- Able to provide leadership and direction to a hybrid team.
- Able to analyse, investigate and resolve highly complex IM&T issues with speed and efficiency.
- Ability to manage your own and a teams diverse workload and to meet set deadlines.
Desirable
- Knowledge of managing organisational change & the methodology of continuous improvement of business processes and change management.
Person Specification
Qualifications
Essential
- Degree 2:1 or above or equivalent experience.
- Business Analysis Qualification or equivalent experience.
- Demonstrable knowledge of a range of Microsoft Office products such as Word, PowerPoint, Project, Visio and in particular Excel.
Desirable
- People management / leadership qualification or equivalent experience
- Qualification in IT Systems Lifecycle Methodology or significant practical experience.
Experience
Essential
- Extensive experience in the use of an electronic clinical system and how it operates.
- Experience of effectively managing a teams workload in a highly demanding and changing environment
- Excellent written and verbal communication skills with the ability to communicate with staff at all levels in the organisation, including clinical staff, managerial staff, and senior/board level executives, as well as with external suppliers.
- A proven experience of people management and development including performance management, absence management and performance appraisals whilst adhering to agreed policies.
Desirable
- Knowledge and expertise in a range of work, hospital processes and practices.
Knowledge / Skills
Essential
- Able to provide leadership and direction to a hybrid team.
- Able to analyse, investigate and resolve highly complex IM&T issues with speed and efficiency.
- Ability to manage your own and a teams diverse workload and to meet set deadlines.
Desirable
- Knowledge of managing organisational change & the methodology of continuous improvement of business processes and change management.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
