Ward Clerk - NHS@Home Virtual Ward, Band 3

Job summary

Ward Clerk - NHS@Home Virtual Ward, Band 3 (18.75 hours a week)

Would you like the opportunity to support an innovative new initiative in Gloucestershire which is helping to revolutionize the way in which we provide care and support to our patients? We are looking for a skilled, experienced and enthusiastic, Ward Clerk / Administrator to support our NHS@Home Virtual Ward Hub. This exciting opportunity will see you working closely with multi disciplinary teams across the One Gloucestershire system by providing administrative and secretarial support. You will provide exemplary care across your work and be able to adopt a flexible approach to meet the needs of the individual and team objectives. You will be responsible for a number of office systems and will maintain confidentiality at all times alongside liaising with patients and families to support the NHS @ Home Virtual Ward Care Team.

The proposed interview date is 25th July

Main duties of the job

You will be communicating with a wide range of stakeholders from across the One Gloucestershire system including patients and their relatives. As a result of this you will be handling both internal and external phone calls and emails and you will be following these up in a professionally and friendly manner. This may include phone calls to patients and their families and it is essential you are able to handle the sensitivities that this requires. You will be using Trust IT systems as well as a full suite of Microsoft Office programmes to aid your work. You will be responsible for a number of office processes including ordering stationary and stock control. You will be ensuring that departmental spreadsheets and information systems are accurate and up to date and that information shared complies with confidentiality regulations where needed. You will have excellent self motivation and take a proactive approach to you work and be able to prioritize your own workload.

About us

The Virtual Ward Hub Team will work collaboratively to achieve the best outcomes for the patient's of Gloucestershire. This will be a brand new team and we will actively seek to embed a culture of learning within it to continue to innovate and adapt.

Our One Gloucestershire Integrated Care System brings together NHS, social care, public health and other public, voluntary and community sector organisations. We know that by working together we can build a healthier Gloucestershire; supporting people to live well and providing high-quality joined-up care when needed.

Whilst you will work closely with colleagues across the system, your main employer will be Gloucestershire Hospitals NHS Foundation Trust.

Gloucestershire Hospitals NHS Foundation Trust operates hospitals on our two main sites in Cheltenham and Gloucester, and we're one of the largest NHS Trusts in the country. We have a workforce of 8,000+ staff provide high quality emergency, elective and specialist care across a range of clinical areas.

We're a centre of excellence for stroke care, oncology and trauma.We have a large multi-disciplinary theatre team working in 32 operating theatres around our Gloucestershire sites.

Our Research Office is heavily involved in clinical research at a national level, from testing new surgical devices, to trialing new treatments.

The Gloucestershire Safety and Quality Improvement Academy is based at Gloucestershire Hospitals NHS Foundation Trust.