Credit Control Officer - Band 4

Job description

Job responsibilities

Key aspects of the Job Description :-

Credit control pro-active follow up of payment of invoices that remain outstanding beyond payment terms, including issuing of statements, standard reminder correspondence and other appropriate actions to enable debt recovery.

To work and communicate with external debt recovery agencies on challenging debtor accounts.

Raising invoices and credit notes when required on both systems

The processing of various financial transactions and maintenance of high quality records, providing a clear and robust audit trail

Month-end process for the sales ledger

Provide support to the Financial Accounts Team Leader and Head of Financial Accounts with monthly reporting (i.e. performance against KPIs)

Provide training on sales ledger systems to colleagues and customers

Provide support to the Financial Accounts Team Leader and Head of Financial Accounts to gather evidence for customers internal and external auditors.

Contribute towards the development of new or amended sales ledgers policies and procedures

Ensure work is complete, accurate and in line with financial deadlines and compliant with customers financial standing instructions/standing orders

Adhoc duties to support senior staff when required

To undertake/support regular cashiering duties including BACS recalls, Stop cheques, returned BACS and unpaid cheques

To liaise with Payroll Section regarding net pay balances to ensure that monies owed to the Trust are collected over a period of time via the Payroll System.

To provide cover to the team during annual leave/sickness.

The person will work closely with colleagues within Shared Services Dept and client organisations.

Key Skills & Attributes required

NVQ Level 4 AAT or equivalent experience

Previous experience of working in a Sales Ledger role

Previous experience of working in a Credit Control role

Knowledge of Financial Computer Systems - previous experience of using Integra is highly desirable

Knowledge and experience of Microsoft Excel with strong spreadsheet skills

Strong verbal and written communication skills sufficient to explain procedures and processes clearly and effectively

Knowledge of Microsoft Office and other standard software

Practical knowledge and understanding of general accounting principles

Ability to develop good working relationships with others at all levels within an organisation

Excellent analytical and numerical skills with the ability to manipulate large amounts of data

Ability to work with minimum supervision

Ability to manage multiple tasks and competing workload, prioritising appropriately whilst maintaining accuracy and achieving deadlines

Ability to use own initiative within defined parameters

Customer focussed with good, diplomatic telephone manner

Must be self-motivated and a pro-active team player.

Must be flexible and adaptable

Person Specification

Qualifications

Essential

• GCSE English and Maths or Equivalent

Desirable

• NVQ Level 4

Experience

Essential

• Appropriate experience as a credit controller
• Customer focused with good, diplomatic telephone manner and ability to resolve issues

Desirable

• Previous experience of working in a sales ledger role

Knowledge / Skills

Essential

• Knowledge and experience of Microsoft Excel, with strong spreadsheet skills
• Knowledge of Microsoft Office and other standard office software

Desirable

• Practical knowledge and understanding of general accounting principles

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Victoria Warehouse The Docks

Gloucester

GL1 2EL

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)