Medical Secretary - Band 3 Diabetes & Endocrinology

Job description

Job responsibilities

Job Description:

Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance or other patient contacts using digital dictation or via Dragon voice recognition.

Highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc.

Ensuring incoming post and results is sorted, any appropriate action taken and passed to the team on a daily basis.

Deal with enquiries by letter/e-mail/telephone from patients, GPs, other hospitals, other consultants and management.

Ensure all clinic cancellations/alterations are dealt with efficiently and in line with the Trusts 8 week annual/study leave policy.

Regularly informing the secretarial supervisor about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc.

Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals, etc.

Using speciality databases for recording patient information/clinic activity for audit/survey purposes, as well as sending out any associated paperwork.

Regular audit of data is undertaken and decisions can then be made by the department/team as to appropriate service improvements.

Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements.

Person Specification

Qualifications

Essential

Educated to GCSE grade C or above (or equivalent) in literacy and numeracy

RSA Level 3/speed typing qualification or demonstrate experience (60wpm)

NVQ level 3 in administration or equivalent experience minimum 1 years' experience in a hospital or office environment

Experience

Essential

Experience as working as a secretary

Minimum 1 years' experience in a hospital or office environment

IT experience of Microsoft Office packages

Desirable

Understanding and previous experience in medical terminology

Knowledge and awareness of health and safety issues, risk management and data protection.

Knowledge/ Skills

Essential

Able to prioritise own workload and that of others as appropriate

Personally resilient and able to manage complexity and work in an ambiguous or changing environment

Excellent presentational, communication and interpersonal skills

Good command of English, punctuation and grammar.

Proven organisational skills

For further details/informal visits contact:

Name: Lesley Jordan

Job Title: Medical Secretary Supervisor

Email address: Lesley.Jordan4@nhs.net

Telephone number: 0300 422 8607

Person Specification

Qualifications

Essential

• Educated to GCSE grade C or abiove (or equivalent) in literacy and numeracy
• NVQ level 3 in administration or equivalent experience minimum 1 years' experience in a hospital or office environment
• RSA level 3/Speed typing qualification or demonstrable experience (min 60 wpm)

Experience

Essential

• Experience of working as a secretary
• Minimum 1 years' experience in a hospital or office environment
• IT experience of Microsoft Office packages

Desirable

• Understanding and previous experience in medical terminology
• Knowledge and awareness of health and safety issues, risk management and data protection act

Knowledge / Skills

Essential

• Able to prioritise own workload and that of others as appropriate
• Personally resilient and able to manage complexity and work in an ambiguous or changing environment
• Excellent presentation, communication and interpersonal skills.
• Good command and understanding of English, punctuation and grammar.
• Proven organisational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Royal Hospital

Diabetes Department

Gloucester

GL1 3NN

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)