Job responsibilities
Knowledge, skills and experience;
Computer literate, working knowledge of Microsoft Office packages e.g. word, excel, SharePoint document control, e-mail
Significant administration experience, within a health care setting, with knowledge of electronic patient systems.
Ability to communicate verbal and written information clearly and concisely
Excellent communication, negotiation and interpersonal skills for communicating with all staff groups and grades both within and external to the organisation
Excellent organisational skills with ability to prioritise own workload in a methodical and structured way, meeting deadlines as required
Ability to work flexibly within a team, to coordinate and delegate work effectively and in a manner that demonstrates kindness and care towards others.
Ability to work independently and to use own judgement and initiative
Ability to train and supervise administration staff and others as appropriate
Working knowledge of electronic staff roster systems or transferrable knowledge and experience that enables this skill to be developed to a high level.
An understanding of basic medical terminology
An ability to follow guidelines relating to the allocation of trainee Doctors to appropriate lists.
A working knowledge of confidentiality and information governance with ability to use discretion, undertaking tasks that may include confidential and sometimes distressing information.
Key Result Areas
Produce quality rosters, in a timely manner, to balance medical staffing numbers across the anaesthetic service, making best use of staffing resource available
Ensure the anaesthetic roster supports planned theatre lists and liaise with the theatre scheduling team when required.
Seek to provide cover for additional agreed lists in line with departmental process.
Ensure that all on-calls are sufficiently covered, using own initiative to make changes whilst escalating appropriately when unable to resolve.
Use knowledge and expertise of managing rosters to identify problems and use own initiative to deliver solutions to overcome within agreed process
Make any adjustments to individual rosters, in relation to any changed consultant job plans, in line with agreed management processes
Adjust consultant FIY totals on CLW according to departmental SOP as required.
Process claims forms for additional sessions or study leave in line with departmental process and authorisation agreements or delegate work as appropriate.
Oversee the allocation of trainees to suitable lists, taking into account their training requirements, suitable solo lists, keeping novices with their education supervisor and allocated consultant groups.
Authorise annual leave when writing the Anaesthetic roster within agreed departmental procedures that reflect Trust policy
Work cohesively with other members of the anaesthetic management and administration team, handing over any relevant information or tasks to maintain the accurate electronic roster
Monitor the anaesthetic admin e-mail in-box for rostering and annual leave requests. Filter requests, agree annual leave and shift changes within the departmental standard operating procedures (SOPs) / guidelines, escalating to the AGM, GM or SD as appropriate.
Act as first point of contact for staff users, deal with the telephone, e-mail and written communications for anaesthetic rostering. Resolve day to day rostering issues, such as unexpected absence, efficiently and effectively within own skill set and escalate to the AGM, GM, SD or starred consultant as appropriate.
Oversee or undertake the arrangement of cover for private patients on the NHS lists and maintain records, liaising with consultants to ensure they have sufficient credit to cover cases and deduct correct amount of time from their credit balance.
Ensure the notification of Private Patients office of cover arrangements, informing them in advance if unable to provide cover.
Provide administrative support to the Specialty Director, Clinical anaesthetic leads and managerial staff as appropriate and proportionate to other key roles and responsibilities
Assist staff with resolution of payroll queries or escalate payroll issues as appropriate.
Ensure new medical staff for anaesthetics are correctly set up on the electronic rostering system and that staff leaving are removed from the rota
Attend electronic roster training as deemed necessary to maintain the appropriate skills required for the role.
Utilise roster reports, as agreed and appropriate to role, in order to support the effective delivery of anaesthetic service
Supervise and provide day to day support to more junior anaesthetic administration staff
Monitor and authorise annual leave for administration staff as appropriate and agreed
Demonstrate own activities / tasks to new or less experienced members of staff
Contribute towards the recruitment and retention of anaesthetic administration staff as appropriate.
Utilise the procurement process to order and receipt goods as required.
Maintain own e-learning and mandatory training
Communications and Working Relationships
Consultant, SAS grade and trainee anaesthetists
Non-anaesthetic consultants and their teams
Administration and General Management teams
Medical secretaries
Nursing staff
Theatre management team
Health Records staff
Patients, relatives and carers
Other Health care Providers
Company representatives
Procurement and Creditors
Payroll and finance
Conference providers and training leads
Mental and Emotional effort
Concentration for prolonged periods when creating and adjusting rosters
Requirement for attention to detail and accuracy
Pressure to meet rostering deadlines, often with conflicting priorities
Dealing with complexed information in relation to electronic rostering and interpersonal communications
Need to remain calm under pressure
Most Challenging Part of the Job
Continuous requirement to maintain the complex and ever-changing electronic roster for all of the anaesthetic medical staff to ensure the smooth running of the department
The need to demonstrate and maintain objectivity and fairness when managing rosters
Requirement to assess, resolve and refer rostering enquires as appropriate, sometimes with a need to manage staff conflict or disagreement.
Requirement to work within a busy environment with frequent interruptions and multi-tasking
Assisting with the management of, and reacting to, an unpredictable workload with changing priorities Management of demands from clinical teams to provide adequate anaesthetic support within limited resources
Needing to problem solve and make decisions on a daily basis
Physical Effort and Working Conditions
The post holder will be expected to sit predominantly at a desk but have frequent interruptions, with the need to move around the department and to other departments when required.
Continuous use of VDU equipment that requires a high standard of speed and accuracy utilising excellent keyboard skills / inputting of information, including complex medical rosters
High levels of concentration are required in an environment with frequent interruptions either by telephone or face to face contacts
A requirement to plan own work and to balance changing and sometimes conflicting priorities. A requirement for light physical effort for short periods such as lifting and handling stationery, patient notes, files and office equipment
Dealing with sensitive and confidential information, that may sometimes be distressing
Personal duty of care in relation to safe usage of equipment
Contact Information:
Contact name: Rebecca Offord
Contact job title: General Manager
Contact email address: rebecca.offord@nhs.net
Contact telephone number: 07534546991 or 0300 422 6378
