Job summary
If you are a compassionate, brave and ambitious leader and passionate about driving services forward then we want to hear from you. There has never been a more rewarding time to be part of the recovery and robust operational delivery of services in the Surgical Division. This exciting full-time opportunity has arisen for a motivated and dynamic individual wishing to progress in Operational Management within the NHS and join the surgical divisional leadership team responsible for the management of Ophthalmology. This role will be based at Cheltenham General Hospital, whilst working across site will be required.
This is a key leadership role working within the management team, within the Division of Surgery with an emphasis on striving to provide operational management support to balance strategic plans with operational needs to ensure robust delivery, in order to enable delivery of our 1, 3, 5 year strategic goals.
This is a technical role, where operational experience is highly desired therefore, for further information and informal discussions please contact Cathryn Biston, General Manager of Ophthalmology - cathryn.biston@nhs.net; 0300 422 3738; 07815 997213 to support chance of shortlisting.
Main duties of the job
The successful applicant will have relevant experience of managing multi-disciplinary healthcare teams, excellent communication skills, meeting targets and deadlines and a strong aptitude for change. A role to expand your managerial skills within the Surgical Management Team, you will need excellent organisational and communication skills to co-ordinate the delivery of a comprehensive, high-quality service for our patients.
You will manage information in relation to the patient pathways, ensuring targets, including 18 weeks, cancer and diagnostic targets are achieved and maintained, and work with the relevant General Manager and Specialty Directors to co-ordinate service development projects within the Surgical Division.
About us
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.
Job description
Job responsibilities
To support the General Manager to achieve maximum wait targets across the Service Line
To provide frontline day to day management of waiting lists for the division.
To ensure that appropriate management systems are in place to provide accurate validated data quality. Providing advice, support, leadership and decision making for daily issues within these areas
To develop business proposals and assist the General Manager in the implementation of business plans, operational strategies and delivery of Trust objectives
To assist the General Manager in the development of single-issue business cases to support the development of the service
To assist in achieving and maintaining the delivery of national and local access targets relating to in-patient, day case and outpatient waiting times.
To analyse complex and conflicting data from multiple sources. To support and monitor the team to achieve this
To participate in a wide range of meetings and to represent the General Manager as requested
To contribute to the redesign, development and implementation of new processes within the speciality to improve patient pathways, access and quality of care
To assist with the investigation of incidents and complaints relating to defined clinical areas and departments. To take appropriate action, formulating Action Plans for the General Manager
To use verbal and non-verbal communication skills to communicate service-related information and proposals to a wide range of personnel. This will involve issues, which may be contentious, and conflict with expectations of senior medical staff and require sensitivity. This will involve negotiation, persuasion, and education in order to gain co-operation, as there may be significant barriers to change
Job description
Job responsibilities
To support the General Manager to achieve maximum wait targets across the Service Line
To provide frontline day to day management of waiting lists for the division.
To ensure that appropriate management systems are in place to provide accurate validated data quality. Providing advice, support, leadership and decision making for daily issues within these areas
To develop business proposals and assist the General Manager in the implementation of business plans, operational strategies and delivery of Trust objectives
To assist the General Manager in the development of single-issue business cases to support the development of the service
To assist in achieving and maintaining the delivery of national and local access targets relating to in-patient, day case and outpatient waiting times.
To analyse complex and conflicting data from multiple sources. To support and monitor the team to achieve this
To participate in a wide range of meetings and to represent the General Manager as requested
To contribute to the redesign, development and implementation of new processes within the speciality to improve patient pathways, access and quality of care
To assist with the investigation of incidents and complaints relating to defined clinical areas and departments. To take appropriate action, formulating Action Plans for the General Manager
To use verbal and non-verbal communication skills to communicate service-related information and proposals to a wide range of personnel. This will involve issues, which may be contentious, and conflict with expectations of senior medical staff and require sensitivity. This will involve negotiation, persuasion, and education in order to gain co-operation, as there may be significant barriers to change
Person Specification
Qualifications
Essential
- Educated to degree level or an equivalent level of relevant senior managerial experience at band 5 or and 6 levels
Experience
Essential
- Extensive years experience of working in the NHS
- Substantial years experience of the full range of inpatient and outpatient administration or equivalent level of relevant experience, including relevant experience of managing multi disciplinary healthcare teams, excellent communication skills, meeting targets and deadlines and a strong aptitude for change
- Substantial years experience of working with a wide range of clinical and non-clinical staff and being able to secure their engagement in change and service improvement
Knowledge/ Skills
Essential
- Information technology to an advanced level and ability to understand and validate data
- Ability to work to tight timescales
Desirable
- Knowledge of service improvement tools and techniques including, process mapping, capacity & demand analysis, patient flow, and PDSA methodology
- Involvement in service improvement initiatives- ability to negotiate at different levels both within and outside the organisation
- Ability to produce reports and associated documentation
Person Specification
Qualifications
Essential
- Educated to degree level or an equivalent level of relevant senior managerial experience at band 5 or and 6 levels
Experience
Essential
- Extensive years experience of working in the NHS
- Substantial years experience of the full range of inpatient and outpatient administration or equivalent level of relevant experience, including relevant experience of managing multi disciplinary healthcare teams, excellent communication skills, meeting targets and deadlines and a strong aptitude for change
- Substantial years experience of working with a wide range of clinical and non-clinical staff and being able to secure their engagement in change and service improvement
Knowledge/ Skills
Essential
- Information technology to an advanced level and ability to understand and validate data
- Ability to work to tight timescales
Desirable
- Knowledge of service improvement tools and techniques including, process mapping, capacity & demand analysis, patient flow, and PDSA methodology
- Involvement in service improvement initiatives- ability to negotiate at different levels both within and outside the organisation
- Ability to produce reports and associated documentation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
