Gloucestershire Hospitals NHS Foundation Trust

Radiology Systems Technician - Band 4

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Job summary

The Trust has recently implemented a new Picture Archiving and Communication Systems (PACS) improving the way clinicians, nurses, and radiology professionals work and in and in updating our digital technologies to meet the needs of a modern health service. This means that well- maintained and managed digital radiology systems are critical to the smooth running of our hospitals.

As a Radiology Systems Technician, you will provide day-to-day support to manage and maintain digital imaging systems.

Main duties of the job

The post holder will support the day-to-day system administration of critical diagnostic IT systems across the Trust, mainly within Radiology as part of the PACS (Picture Archiving and Communications System) and CRIS (Clinical Records Interactive Search System). Work will also include involvement within Pathology and Pharmacy with general administration and creation of accounts, etc.

The post-holder will need to be adaptable and capable of using their judgement to prioritise and make decisions. They must be prepared to listen to and understand System and Quality Management issues raised by users, and successfully resolve any problems identified.

The post-holder will be expected to convey a positive, professional image, representing the Digital Team. They must demonstrate a proactive approach to meet requests for support, exercise appropriate initiative in a busy environment and be able to demonstrate the ability to liaise effectively and confidently with people at all levels. The post holder will also be required to work as part of a team and have a flexible attitude to work and provide cross cover during periods of staff absence at multiple sites.

About us

At the heart of our digital strategy is the launch of an Electronic Patient Record that will give our clinicians a single point of access to all clinical information, improving their experience of healthcare technology and making us one of the best places to work in the NHS. None of this can happen without a skilled and enthusiastic team of technical experts, in a wide range of specialties including infrastructure, network, security, hardware deployment and software configuration.

We are investing heavily to realise this project and offer those joining our emerging team the chance to learn new skills and develop further as our digital journey continues.

We are looking for proactive, enthusiastic and skilled people who want to use their expertise to help make a difference to patient care. For more information please get in touch with us by emailing ghn-tr.digital@nhs.net

Date posted

27 February 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year pa

Contract

Permanent

Working pattern

Full-time

Reference number

318-24-COR-R12380

Job locations

Trustwide

Gloucester, Cheltenham

GL1 3NN

Job description

Job responsibilities

These will involve, but will not be limited to:

-To be one of the Radiology Systems Technicians for the Radiology department covering all sites; ensuring that the imaging systems are up-to-date and functioning correctly, with support from the Radiology Digital Team and the Radiology Systems Team Leader.

-To be one of the Radiology Systems Technicians dealing with CRIS maintenance, such as creating diaries for appointments, updating and/or extending lists and add any extra lists including but not limited to queries or issues related to orders as requested by the Radiology Service.

-To deal with, as a part of day-to-day role, exceptions within PACS using Admin Tools full training will be provided.

-To provide support to the Radiology team with creating and updating support calls in the IT Support System (TopDesk) keeping end-users informed of process and ensuring service is delivered to quality standards.

-Monitoring the IT Support System (TopDesk) for tasks that would be supported by you within your role and to deal with direct patient queries and from clinical staff, consultants, nursing, radiographers, and secretarial team, etc.

-To provide telephone cover, including but not limited to, dealing with direct/group requests for copies of patients Radiology Imaging and Reports from other NHS Trusts and Private Hospitals for continuing Patient care. These requests can be received via Email or Telephone.

-Liaising with secretaries from within and outside the trust regarding data transfers.

-Liaising with system suppliers, if instructed, to successfully resolve the incidents/tickets to provide efficient and effective recovery, making sure minimal downtime for radiology systems.

-Support with making of new user accounts across various diagnostic applications (for example CRIS, PACS, & ICE) and also administer the IEP (Image exchange Portal) training will be provided.

-Support and maintenance of other IT systems such as Viewpoint (maternity reporting system), dealing with various queries from radiographers/sonographers, and making amendment on other related systems (CRIS).

-To help provide writing of images on discs for external users (mainly Dental service) as requested by Radiology Service.

-To work with the other team members to process and resolve queries/issues logged with the Radiology Digital Team.

-To work with the users of the imaging systems to ensure Quality and Safety standards are met.

-To work with the other members of the team in completion of all routine business as usual (BAU) activities on a schedule as defined by the Radiology Systems Team Leader.

-To liaise with TrakCare team as and when required to keep patient data up-to-date on systems.

-To participate in current and future digital development projects.

-To support with the delivery and testing of IT systems.

-To support the production and maintenance of support documentation for Radiology IT Systems.

-To work within defined deadlines as part of a team and on an individual basis.

-To keep up-to-date with relevant technologies, new techniques and developments that might occur and provide training to others, if required, with the areas you cover.