Same Day Emergency Care (SDEC) Administrator, Band 3

Job summary

SDEC (Same Day Emergency Care) is looking for a Unit Admin/ Assistant Co-ordinator join our team in on (SDEC) within Gloucester Royal Hospital and Cheltenham General Hospital. The successful candidate will be welcoming the patients and their families/ carers on arrival to the unit, maintaining patient records, supporting the nurses and medical staff in administrative tasks & discharge planning, answering the phone, and liaising with other areas for clerical needs.

The role will involve working with confidential information and dealing with sensitive issues so a knowledge of data protection and safeguarding would be an advantage. The post holder would need to provide a courteous, efficient and professional service, making a valuable contribution to support patient care from the time of admission, transfer to discharge. The successful candidates would be the first contact point for all department visitors and members of the multi-professional team, so good interpersonal skills are essential.

You will need to be able to apply a methodical approach to a varying workload in what can be a fast paced, pressurized environment. You should be self-motivated, have excellent communication/interpersonal skills and have the ability to work on your own as well as part of a busy team.

Main duties of the job

- To complete administration tasks and input information on to electronic record systems following trust guidelines.

- To liaise with the clinical teams to support the delivery of services across Gloucestershire.

- To liaise with colleagues, GP's and other agencies verbally, virtually and by email.

- To answer the telephone and deal with any queries in a professional manner, as agreed by the service.

- To communicate information to and receive information from managers, colleagues and others, whilst being aware of the need to maintain confidentiality.

- Take responsibility to minimize incurred expenditure e.g. telephone calls, use of stationery etc.

About us

If you are looking for an exciting and important role within the NHS and like a challenge, then this might be the perfect job for you.

We wish to appoint an efficient, experienced, and committed administrator to join our friendly team.

The post-holder will be providing a confidential and professional service. Good communication with patients, General Practitioners as well as other hospital staff is essential to ensure a proficient, high-quality service for patients, Clinicians and Specialist Nurse Teams. The post-holder will work be proactive in managing their workload within our busy department.

We are looking for an enthusiastic and motivated individual who will fit in with our ethos of continual improvement and delivery of the highest quality patient-centred care. You will ideally have a minimum of 1 years administrative experience in a medical setting.

This post comprises of a large quantity of organisation and requires a focused approach to work with attention to detail. You will have well-developed communication, organisational and time management skills. An ability to prioritise effectively in a busy environment is essential as this role deals with an extremely high workload.