Gloucestershire Hospitals NHS Foundation Trust

Radiology Systems Engineer, Band 5- Application and Clinical Systems

This job is now closed

Job summary

In recent years our Radiology department and the wider trust has made significant strides forward in updating our digital technologies to meet the needs of a modern health service.

As a Radiology Systems Engineer, you will provide day to day support to manage and maintain digital imaging systems.

Main duties of the job

You will support the day-to-day business continuity of Radiology Systems used across the trust, acting as a point of escalation within the team and managing issues. The scope of this will involve overseeing of departmental hardware and software and testing of software enhancements and upgrades.

The post-holder will need to be adaptable and capable. They must be prepared to listen to and understand System and Quality Management issues raised by users, and successfully resolve any problems identified.

The post-holder will be expected to convey a positive, professional image, representing the Digital Team. They must demonstrate a proactive approach to meet requests for support, and exercise appropriate initiative in a high profile and busy environment and be able to demonstrate the ability to liaise effectively and confidently with people at all levels.

About us

At the heart of our digital strategy is the launch of an Electronic Patient Record that will give our clinicians a single point of access to all clinical information, improving their experience of healthcare technology and making us one of the best places to work in the NHS. None of this can happen without a skilled and enthusiastic team of technical experts, in a wide range of specialties including infrastructure, network, security, hardware deployment and software configuration.

We are investing heavily to realise this project and offer those joining our emerging team the chance to learn new skills and develop further as our digital journey continues.

We are looking for proactive, enthusiastic and skilled people who want to use their expertise to help make a difference to patient care within the Radiology Digital Systems Team. For more information please get in touch with us by emailing ghn-tr.digital@nhs.net

Date posted

29 December 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

318-23-COR-R12159

Job locations

Gloucestershire Royal Hospital

Gloucester

GL1 3NN

Job description

Job responsibilities

Main Duties & Responsibilities

- Being the point of escalation within Diagnostic Systems Team, working with the team to support issues through from diagnosis to resolution, often working with third party suppliers

- Provide day-to-day support to Radiology Support Administrators, Radiologists, Radiographers etc

- Working with Radiology, Vascular, Breast staff to help configure applications in use within the department

- Working with the system specialist and partner organisations to ensure they can successfully access and use systems

- Install end-user systems client software as required and configure specialist hardware as required to run the service

- Help to create and update Standard Operating Procedures for use across the team

- Working with IT Staff & Medical Engineering, to provide hardware support on specialist imaging equipment

- Support interfaces and middleware solutions, ensuring sample and result data is successfully transferred correctly.

- Supporting the team/area with ongoing development and implementation of systems

- Working with the IT & Cyber Teams to ensure that all components used within the department are secure, and follow trust standards

- Log, manage and resolve helpdesk calls in a timely manner, ensuring end users are kept informed of progress and service is delivered to quality standards

- Monitor systems and act on alerts accordingly

- Working with technical teams and external suppliers in the resolution of tickets and issues on behalf of users, owning issues through to resolution

- Work within defined deadlines as part of a team and on an individual basis

- Perform required administration of imaging systems, including management of reference tables, user profiles, workstation accounts, user accounts, system rights etc

- Manage changes through multiple interconnected systems to ensure the continuity of orders and results across the connected systems

- Support in the management of CRIS/PACS etc Change Control Processes, working with Radiology etc to ensure changes are fully tested and peer-reviewed before promotion into Live.

- Creation of ad-hoc reports from systems as requested by the departments using CRIS/PACS

- Contribute to the development strategy and associated programme of implementation for systems used across the department

- Proposing system developments to improve workflows, operational processes and release efficiencies through system design and optimisation

- Keep up to date with relevant technologies, new techniques and developments that might occur and provide training to others if required

- Help management of monthly reports

General Duties

People & Human Resources

- Develop and maintain effective relationships with colleagues across the organisation

- Contribute to effective team-working by transferring skills and knowledge to appropriate staff and ensuring that working procedures are properly documented and maintained

- Provide regular performance reports on progress, status, and achievements for own area to be used by both Management and Users

- Support the development of staff in line with appraisals and other associated guidance

- To take part in out of hours work for projects or on-call rotas, where required

- Assist the wider Digital Team, as part of a fall-back service when required, as appropriate

- Comply with all legal, regulatory and Trust requirements including policies, standing financial instructions, standing orders and procedures

- Create a culture of equality, diversity and inclusivity by personally embedding these factors into everyday working life

- Contribute to a strong, motivated, and highly effective Digital Team by providing a clear vision and direction in collaboration with the departmental Senior Mangers

- Ability to work under pressure in an ever changing, challenging environment whilst maintaining excellent standards of professionalism

- Provide cover for colleagues during holidays, sickness etc. This may include attending meetings and communicating with different teams

- Ensure mandatory training is completed as and when required

Physical, Mental & Emotional Effort & Working Conditions

- There is a frequent requirement for prolonged concentration and working on a computer

- There is an occasional requirement to exert intense physical effort for short periods

- Exposure to distressing or emotional circumstances is rare

- Exposure to unpleasant working conditions such as cold and noisy air-conditioned Data Centres may be required

- Requirement to perform duties at all locations where Trust staff are based, including locations not owned by the Trust, and other locations determined by the duties of the post

- Travel to off-site venues, as required, to attend courses, conferences as designated

- Work pattern may be unpredictable

- Some flexible working required in the delivery of digital clinical systems

- Responsible for the proper and safe use of IT equipment

- To abide by the Trusts confidentiality, information security and code of conduct policies