Job summary
We are pleased to offer this fantastic opportunity for an experienced exceptional leader to lead the People Advisory Team, in continuing to shape and deliver a comprehensive service supporting the Trust in meeting its workforce objectives.
This is a fantastic time to join the People Directorate as we develop a strong brand of consultancy, support and challenge to our customers. The HR Operations Manager will provide leadership, management and ongoing development to the People Advisory Team ensuring it provides a professional, effective first level HR service to the Trust.
The postholder also manages sensitive and highly complex employee relations casework, working closely with the HR Business Partners in all Divisions.
This is a great opportunity to work in a very busy and challenging, yet rewarding environment, collaborating with colleagues across the organisation.
We operate hybrid working with on-site presence 2 /3 days each week.
Main duties of the job
The post holder will be the lead for the People Advisory Team, shaping and determining the direction and delivery of a comprehensive service to support the Trust in meeting key strategic and operational workforce objectives.
The post holder will provide leadership, management and ongoing development to the People Advisory Team ensuring it provides a professional, effective HR first level HR service to the Trust. Work is carried out within departmental guidelines with accountability to the Director of People & OD.
The post holder manages sensitive and highly complex employee relations casework, providing support and guidance with sensitive and challenging issues relating to all staff in the Trust, including Medical and Dental.
The post holder undertakes business partnering activities with nominated directorates on an as-needed basis.
The post holder will be expected to successfully operationalise strategy and policy leading the People Advisory Service in the delivery of efficient, legally compliant, timely, accurate, consistent and proactive HR service.
About us
Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.
Job description
Job responsibilities
Act as the front-line contact for key stakeholders, building effective working relationships and promoting positive and timely communication with internal and external partners, staff side colleagues and other partners.
Develop a strong brand of challenge, support and consultancy to line managers.
Provide robust and effective day to day line management for the People Advisory Team; supporting and developing staff, carrying out 1-1s and appraisals, ensuring appropriate service delivery at all times through liaison with operational and clinical colleagues and managers.
Authorised signatory for the People Advisory Team, including overtime, bank and agency expenditure and purchase of some assets, equipment and supplies.
Provide subject matter expertise to Trust management on complex and sensitive issues in accordance with best practice, policies and procedures, legislation and NHS guidance and initiatives.
Model good employee relations, supporting managers in effective implementation of HR policy, including formal hearings and representing the Trust at Employment Tribunal.
Develop and lead on specific Employee Relations initiatives, projects and systems. Develop and implement policies to support the overall People & OD strategy.
Liaise with the Leadership & Organisational Design (L&OD) team in order to support the routine provision of HR advice with a programme of relevant and focused training for managers and HR staff.
Manage key Employee Relations projects to ensure that deadlines are met, prioritising and delegating where appropriate and evaluating success.
Liaise and collaborate with solicitors engaged by the Trust in response to early conciliation, arbitration and Employment Tribunal referrals, ensuring that all relevant documentation is provided and providing testimony in writing or in person as required by the case
Ensure that a culture of continuous professional development is fostered and supported within the People Advisory Team to ensure opportunities for progression and professional accreditation.
Contribute to and validate relevant management digital toolkits as requested by L&OD.
Maintain effective communication and consultation with staff and trade union representatives both formally and informally, in order to foster positive working relationships with staff side to achieve organisational goals.
Collaborate with HR Business Partners to escalate relevant Employee Relations casework and identify relevant trends within their respective directorates.
Job description
Job responsibilities
Act as the front-line contact for key stakeholders, building effective working relationships and promoting positive and timely communication with internal and external partners, staff side colleagues and other partners.
Develop a strong brand of challenge, support and consultancy to line managers.
Provide robust and effective day to day line management for the People Advisory Team; supporting and developing staff, carrying out 1-1s and appraisals, ensuring appropriate service delivery at all times through liaison with operational and clinical colleagues and managers.
Authorised signatory for the People Advisory Team, including overtime, bank and agency expenditure and purchase of some assets, equipment and supplies.
Provide subject matter expertise to Trust management on complex and sensitive issues in accordance with best practice, policies and procedures, legislation and NHS guidance and initiatives.
Model good employee relations, supporting managers in effective implementation of HR policy, including formal hearings and representing the Trust at Employment Tribunal.
Develop and lead on specific Employee Relations initiatives, projects and systems. Develop and implement policies to support the overall People & OD strategy.
Liaise with the Leadership & Organisational Design (L&OD) team in order to support the routine provision of HR advice with a programme of relevant and focused training for managers and HR staff.
Manage key Employee Relations projects to ensure that deadlines are met, prioritising and delegating where appropriate and evaluating success.
Liaise and collaborate with solicitors engaged by the Trust in response to early conciliation, arbitration and Employment Tribunal referrals, ensuring that all relevant documentation is provided and providing testimony in writing or in person as required by the case
Ensure that a culture of continuous professional development is fostered and supported within the People Advisory Team to ensure opportunities for progression and professional accreditation.
Contribute to and validate relevant management digital toolkits as requested by L&OD.
Maintain effective communication and consultation with staff and trade union representatives both formally and informally, in order to foster positive working relationships with staff side to achieve organisational goals.
Collaborate with HR Business Partners to escalate relevant Employee Relations casework and identify relevant trends within their respective directorates.
Person Specification
Qualifications
Essential
- Chartered MCIPD
- Evidence of recent CPD
Desirable
- CIPD Level 7 Qualification
- Degree level education or equivalent
- Trained in the application of NHS Agenda for Change Job Evaluation Scheme
Experience
Essential
- Significant experience in an operational HR role
- Significant experience of delivering a diverse HR service to meet the needs of the business
- Substantial experience of managing and leading staff
- Record of successful management of complex organisational change and employee casework
- Highly developed interpersonal skills to ensure information is shared in a clear manner
Knowledge/ Skills
Essential
- Able to demonstrate an understanding of the business and ability to translate business needs into creative HR solutions.
- A solution focussed approach to problem solving and relationship management.
- Strong interpersonal skills, able to quickly build credibility and influence at all levels of the organisation and wider health/social care system
- Strong communication skills, both written and verbal, with the ability to present highly complex information, taking account of the needs and level of the audience
- Sound knowledge of Microsoft Word, Outlook, Excel and PowerPoint packages.
Person Specification
Qualifications
Essential
- Chartered MCIPD
- Evidence of recent CPD
Desirable
- CIPD Level 7 Qualification
- Degree level education or equivalent
- Trained in the application of NHS Agenda for Change Job Evaluation Scheme
Experience
Essential
- Significant experience in an operational HR role
- Significant experience of delivering a diverse HR service to meet the needs of the business
- Substantial experience of managing and leading staff
- Record of successful management of complex organisational change and employee casework
- Highly developed interpersonal skills to ensure information is shared in a clear manner
Knowledge/ Skills
Essential
- Able to demonstrate an understanding of the business and ability to translate business needs into creative HR solutions.
- A solution focussed approach to problem solving and relationship management.
- Strong interpersonal skills, able to quickly build credibility and influence at all levels of the organisation and wider health/social care system
- Strong communication skills, both written and verbal, with the ability to present highly complex information, taking account of the needs and level of the audience
- Sound knowledge of Microsoft Word, Outlook, Excel and PowerPoint packages.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
