Job summary
As a busy department, we are looking for a motivated, enthusiastic and hardworking individual who fits with our ethos of continual improvement and delivery of the highest quality patient-centred care. You will have well-developed communication, organisational and time. You'll be a great team player, excellent interpersonal skills, and able to work under pressure to deadlines.
Main duties of the job
Transcription
Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance or other patient contacts as directed by the secretary supervisor.
Outcomes and Results
Highlighting to clinical team any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc
Service Improvement
. Using specialty databases for recording patient information/clinic activity for audit/survey purposes, as well as sending out any associated paperwork.
Regular audit of data is undertaken and decisions can then be made by the department/team as to appropriate service improvements.
. As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately.
Team-working
. To work as part of an Administrative Support Team working flexibly to ensure that administrative work is shared out equally and performed to excellent, efficient and safe standards
. To cover colleagues during absences/annual/sick leave as directed by the supervisor You may also be required to undertake job rotation for cross cover as well as for development and training purposes.
. Undertaking routine office duties including electronic note tracking, photocopying, filing and maintenance of records
About us
Our department provides a friendly, positive working environment, who strives to achieve the highest standards of patient care. We run a busy department within the Trust and we pride ourselves on our work ethic and ability to pull together.
Job description
Job responsibilities
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
Educated to GCSE grade C or above (or equivalent) in literacy and numeracy NVQ
level three in administration or equivalent experience Experience in a hospital or office environment
Able to demonstrate equivalent skill (proficient and accurate Audio typing skills (minimum 60 wpm)
IT experience of Microsoft Office packages IT capable to ensure proficient use of hospital computer systems
An excellent, professional telephone manner to minimise conflict, resolve queries and maintain the reputation of the organisation when dealing with all calls
Proven organisational skills with the ability to prioritise workload and to work to deadlines
Good written and verbal communication skills with a good command and understanding of English, punctuation and grammar
Good interpersonal skills for dealing with people internal and external to the organisation
Ability to work flexibly within a team Ability to work quickly and accurately
Ability to use own judgement and initiative as appropriate
See job description for extensive list
Job description
Job responsibilities
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
Educated to GCSE grade C or above (or equivalent) in literacy and numeracy NVQ
level three in administration or equivalent experience Experience in a hospital or office environment
Able to demonstrate equivalent skill (proficient and accurate Audio typing skills (minimum 60 wpm)
IT experience of Microsoft Office packages IT capable to ensure proficient use of hospital computer systems
An excellent, professional telephone manner to minimise conflict, resolve queries and maintain the reputation of the organisation when dealing with all calls
Proven organisational skills with the ability to prioritise workload and to work to deadlines
Good written and verbal communication skills with a good command and understanding of English, punctuation and grammar
Good interpersonal skills for dealing with people internal and external to the organisation
Ability to work flexibly within a team Ability to work quickly and accurately
Ability to use own judgement and initiative as appropriate
See job description for extensive list
Person Specification
Qualifications
Essential
- Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
- RSA Level three/Speed typing qualification or demonstrable experience (min 60 wpm)
- NVQ in Administration level 3 Computer literate in Microsoft Office packages
Knowledge and Experience
Essential
- experience in a hospital or office environment
- Previous secretarial experience
- Accurate audio typing
- Understanding and previous experience in medical terminology
- Knowledge and awareness of health and safety issues, risk management, and data protection act
Desirable
- Managing a team or supervising staff
Skills
Essential
- Good command and understanding of English, punctuation and grammar
- Motivated and innovative
- Good communication and social skills
- Proven organisational skills
- Ability to prioritise workload and work to deadlines
- Computer literate in MS Word, Excel, Powerpoint, Outlook/Diary management
- Database use
Person Specification
Qualifications
Essential
- Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
- RSA Level three/Speed typing qualification or demonstrable experience (min 60 wpm)
- NVQ in Administration level 3 Computer literate in Microsoft Office packages
Knowledge and Experience
Essential
- experience in a hospital or office environment
- Previous secretarial experience
- Accurate audio typing
- Understanding and previous experience in medical terminology
- Knowledge and awareness of health and safety issues, risk management, and data protection act
Desirable
- Managing a team or supervising staff
Skills
Essential
- Good command and understanding of English, punctuation and grammar
- Motivated and innovative
- Good communication and social skills
- Proven organisational skills
- Ability to prioritise workload and work to deadlines
- Computer literate in MS Word, Excel, Powerpoint, Outlook/Diary management
- Database use
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
