Job summary
This Customer Service Specialist apprenticeship at Gloucestershire Hospitals NHS Foundation Trust is an exciting opportunity to learn new skills and become part of the Medical Staffing Department.
Job Title:
Customer Service Specialist Apprentice (Level 3)
Hours:
37.5 hours per week
Contract:
GHNHSFT Apprenticeship Terms and Conditions, Fixed term contract 15 months plus 3 months for EPA
Salary:
£5.18 per hour, £10,132 pa
Department/Area:
Medical Staffing Department
Responsible and accountable to:
Head of Medical Staffing
Location:
Beacon House, Gloucestershire Royal Hospital with occasional requirement to travel to Cheltenham General Hospital
Main duties of the job
To provide effective and efficient customer service and administrative support to the Medical Staffing recruitment service whilst completing a level 3 (advanced) apprenticeship. Following training, the apprentice will be required to work on their own initiative to ensure effective customer service, administration support and cross cover if required.
The successful applicant will receive Induction and training appropriate to the activities he or she will undertake, and during this induction period will be enrolled to the Advanced (Level 3) Customer Service Specialist Apprenticeship with the Training Provider.
Knowledge, Skills and Experience or Aptitude Required
- GCSE Grade C/4 in English & Mathematics or equivalent
Please see person specification for further detail
About us
Our team are friendly and welcoming with our aim being to provide the best care for everyone.
Being part of the NHS community gives you access to loads of benefits such as generous holiday allowance, company pension scheme and discount schemes.
Job description
Job responsibilities
Key Result Areas
- To complete honorary & locum contracts including pre-employment checks and maintaining database
- To manage filing of all correspondence relating to medical staff
- Organise mail and messages ensuring these are dealt with efficiently and timely by recording, diverting, tracking and prioritising them.
- To exchange sensitive/contentious information, maintaining confidentiality and using discretion. To negotiate with managers and medical staff to generate information within deadlines and arrange meeting dates.
- To assist and support GP Recruitment pre-employment checks and the on-going administration of their employment.
- To assist and support general Medical Staffing recruitment during periods of high intake of junior doctors during August annually
- Administer and maintain the e-leave system used by Consultants and senior doctors to record annual/study leave and monitor against Trust policy
- Support administration of travel expenses claims
- Deliver a high standard of customer service dealing with visitors and telephone enquiries and when necessary refer them to the appropriate department member
- Provide a high standard of administrative secretarial support, to ensure the efficiency of the Medical Staffing team and other functions as required
- Promote equality at all times and respect privacy and confidentiality, acting appropriately and professionally upon any sensitive information in accordance with Trust policy
- To participate fully in personal appraisal and development review process, continuous professional development and maintain a portfolio
- To be flexible, with the ability to alter activities and priorities as the need arises
Undertake any other appropriate duties commensurate with the role as required at the request of your supervisor and/or manager.
Communications and Working Relationships
- Training Provider
- Apprenticeships and Careers Team
- Medical Staffing Manager
- Specialty Directors and Chiefs of Service
- Consultants and other medical staff
- Departmental managers
- Paymaster Services
- Health Education South West (Severn)Please see the full job description and person specification by accessing the documents under the Supporting Documents heading.
Interviews are provisionally booked for Thursday 8th April.
Job description
Job responsibilities
Key Result Areas
- To complete honorary & locum contracts including pre-employment checks and maintaining database
- To manage filing of all correspondence relating to medical staff
- Organise mail and messages ensuring these are dealt with efficiently and timely by recording, diverting, tracking and prioritising them.
- To exchange sensitive/contentious information, maintaining confidentiality and using discretion. To negotiate with managers and medical staff to generate information within deadlines and arrange meeting dates.
- To assist and support GP Recruitment pre-employment checks and the on-going administration of their employment.
- To assist and support general Medical Staffing recruitment during periods of high intake of junior doctors during August annually
- Administer and maintain the e-leave system used by Consultants and senior doctors to record annual/study leave and monitor against Trust policy
- Support administration of travel expenses claims
- Deliver a high standard of customer service dealing with visitors and telephone enquiries and when necessary refer them to the appropriate department member
- Provide a high standard of administrative secretarial support, to ensure the efficiency of the Medical Staffing team and other functions as required
- Promote equality at all times and respect privacy and confidentiality, acting appropriately and professionally upon any sensitive information in accordance with Trust policy
- To participate fully in personal appraisal and development review process, continuous professional development and maintain a portfolio
- To be flexible, with the ability to alter activities and priorities as the need arises
Undertake any other appropriate duties commensurate with the role as required at the request of your supervisor and/or manager.
Communications and Working Relationships
- Training Provider
- Apprenticeships and Careers Team
- Medical Staffing Manager
- Specialty Directors and Chiefs of Service
- Consultants and other medical staff
- Departmental managers
- Paymaster Services
- Health Education South West (Severn)Please see the full job description and person specification by accessing the documents under the Supporting Documents heading.
Interviews are provisionally booked for Thursday 8th April.
Person Specification
Qualifications / Experience
Essential
- GCSE Level, Grade C(4) in English and Mathematics, or equivalent (e.g. Functional Skills Level 2 Literacy & Level 2 Numeracy)
- Basic knowledge of standard range of Microsoft Office Programmes
- Good communication skills both written and verbal
- Able to work on own initiative, independently and part of a team
- Able to prioritise own workload
- Attention to detail and accuracy
- Ability to work towards intermediate level competence in standard range of Microsoft Office Programmes, especially Excel
Desirable
- Customer service or administrative experience
- Ability to work flexibly
- Motivated and innovative, making improvement and finding new ways of working.
Person Specification
Qualifications / Experience
Essential
- GCSE Level, Grade C(4) in English and Mathematics, or equivalent (e.g. Functional Skills Level 2 Literacy & Level 2 Numeracy)
- Basic knowledge of standard range of Microsoft Office Programmes
- Good communication skills both written and verbal
- Able to work on own initiative, independently and part of a team
- Able to prioritise own workload
- Attention to detail and accuracy
- Ability to work towards intermediate level competence in standard range of Microsoft Office Programmes, especially Excel
Desirable
- Customer service or administrative experience
- Ability to work flexibly
- Motivated and innovative, making improvement and finding new ways of working.
