Job summary
Job Title:
Customer Service Practitioner Apprentice Level 2
Hours:
30 hours per week to work flexibly between Monday to Friday
Contract:
GHNHSFT Apprenticeship Terms and Conditions,
Salary:
£5.18 per hour, £10,132 pa
Department/Area:
Diagnostics and Specialities.
Responsible and accountable to:
Divisional PA support/ Medical Physics
This Customer Service Practitioner apprenticeship at Gloucestershire Hospitals NHS Foundation Trust is an exciting opportunity to learn new skills and become part of the Diagnostics and Specialists Management Service.
This apprenticeship is suitable for anyone with a desire to learn and develop their customer service skill and administrative skills with a view to beginning a career in the NHS and gain a Customer Service Practitioner Level 2 apprenticeship.
Main duties of the job
The Apprentice will be working in a busy office environment supporting other directors/managers within the Division. You will need to be efficient, helpful and friendly. This role needs you to be organised and able to work accurately with an attention to detail. You will be required to have good typing skills and able to use IT programmes.
Following training, the apprentice will be required to work on their own initiative to ensure effective customer service.
The successful applicant will be supported in the work place by a mentor under the direction of wider PA Team, as well as support & training from other members of the Team
About us
The Management Team is headed up by senior rolesthat consist of Chief of Servicesupported by Director of Operations, Divisional Chief Nurse, Divisional Director of Scientific Staff and Deputy Director of Operations and OPD.
The Diagnostic and Specialties Division (D&S)encompasses the following supportive enabling services, Radiology, Pathology, Oncology, Pharmacy, Health Psychology and SWMS, Nuclear Medicine, Therapy and Dietetics.
To help with supporting our services post covid recovery we are looking for someone who has a positive outlook with excellent Microsoft IT skills to support and drive some of the quality metrics required and assist in promoting all of the great initiatives undertaken within the Division and a general willingness to learn new IT programmes, such as Procurement systems and Nursing roster programme.
Job description
Job responsibilities
This Customer Service Practitioner apprenticeship at Gloucestershire Hospitals NHS Foundation Trust is an exciting opportunity to learn new skills and become part of the Diagnostics and Specialists Management Service.
This apprenticeship is suitable for anyone with a desire to learn and develop their customer service skills with a view to beginning a career in customer service and gain a Customer Service Practitioner Level 2 apprenticeship.
See attached document for full job description
Job description
Job responsibilities
This Customer Service Practitioner apprenticeship at Gloucestershire Hospitals NHS Foundation Trust is an exciting opportunity to learn new skills and become part of the Diagnostics and Specialists Management Service.
This apprenticeship is suitable for anyone with a desire to learn and develop their customer service skills with a view to beginning a career in customer service and gain a Customer Service Practitioner Level 2 apprenticeship.
See attached document for full job description
Person Specification
Requirements
Essential
- GCSE Level or equivalent Grade D/(3) English, or equivalent (e.g. Functional Skills Level 1 Literacy) and Mathematics GCSE Grade D(3) or equivalent (e.g. Functional Skills Level 1 Numeracy)
Requirements
Essential
- Intermediate IT skills and the ability to adapt with the IT systems used by Gloucestershire Hospitals NHS Trust
- Good communication skills, both verbal and written
- Prioritise daily tasks to achieve set timescales
- Ensuring accuracy of details entered in our electronic patient record system
- Ability to deal with demand driven workload in a busy, distracting, call centre environment
- A professional telephone manner
- Communicate effectively with a range of people
- Committed to Continuing Professional Development (CPD)
- Committed towards, and understanding of, the principles of equality, diversity and inclusion
- Strong focus on providing a high-quality and personable customer experience
Requirements
Essential
- Able to understand and be understood in circumstances where there may be barriers to understanding
- Ensure a smart, professional image
- Emotionally robust with the ability to cope with upsetting situations and challenging behaviour
- High levels of concentration for long periods of time
Person Specification
Requirements
Essential
- GCSE Level or equivalent Grade D/(3) English, or equivalent (e.g. Functional Skills Level 1 Literacy) and Mathematics GCSE Grade D(3) or equivalent (e.g. Functional Skills Level 1 Numeracy)
Requirements
Essential
- Intermediate IT skills and the ability to adapt with the IT systems used by Gloucestershire Hospitals NHS Trust
- Good communication skills, both verbal and written
- Prioritise daily tasks to achieve set timescales
- Ensuring accuracy of details entered in our electronic patient record system
- Ability to deal with demand driven workload in a busy, distracting, call centre environment
- A professional telephone manner
- Communicate effectively with a range of people
- Committed to Continuing Professional Development (CPD)
- Committed towards, and understanding of, the principles of equality, diversity and inclusion
- Strong focus on providing a high-quality and personable customer experience
Requirements
Essential
- Able to understand and be understood in circumstances where there may be barriers to understanding
- Ensure a smart, professional image
- Emotionally robust with the ability to cope with upsetting situations and challenging behaviour
- High levels of concentration for long periods of time
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
