Customer Service Practitioner Apprentice - Apprenticeships & Careers

Gloucestershire Hospitals NHS Foundation Trust

Information:

This job is now closed

Job summary

Job Title:

Customer Service Practitioner Apprentice Level 2

Hours:

37.5 hours per week to work flexibly between Monday to Friday

Contract:

GHNHSFT Apprenticeship Terms and Conditions, Fixed term contract 15 months

Salary:

£5.18 per hour, £10,132 pa

Department/Area:

ACT Team

Responsible and accountable to:

Senior Administrator

This Customer Service Practitioner apprenticeship at Gloucestershire Hospitals NHS Foundation Trust is an exciting opportunity to learn new skills and become part of the Apprenticeships and Career Teams who play an important role in developing the skills of existing staff as well as attracting new apprentices into the Trust.

This apprenticeship is suitable for anyone with a desire to learn and develop their customer service and administration skills with a view to beginning a career in customer service and gain a Customer Service Practitioner Level 2 apprenticeship.

Main duties of the job

The apprentice will provide effective & efficient customer service & administrative support to the Apprenticeships & Careers Team whilst completing a level 2 (intermediate) apprenticeship.

Following training, the apprentice will be required to work on their own initiative to ensure effective customer service.

The successful applicant will be supported by the Senior Administrator under the direction of Apprenticeships & Careers Manager, as well as support & training from other members of the Team

The successful candidate will be:

Answering incoming calls, emails and queries & taking messages

You will maintain the office filing/archiving system

Assisting with marketing and admin for events, websites, and social media account whilst maintaining and updating the display boards to promote departmental activity

Helping with weekly, monthly department focus events.

About us

The Apprenticeships & Careers Team attract and develop a workforce with the right knowledge, skills and competence necessary to deliver safe patient care and to enhance the quality of service delivery in line with our Trust vision of Best Care for Everyone and contribute to Our Journey to Outstanding.

Date posted

14 June 2021

Pay scheme

Other

Salary

£10,132 a year

Contract

Apprenticeship

Duration

15 months

Working pattern

Full-time

Reference number

318-21-R6597ED-B

Job locations

Gloucester Royal Hospital

Gloucester

GL1 3NN


Job description

Job responsibilities

Key Result Areas

  • Ability to communicate clearly with customers or other service users, provide information on a range of issues relating to the services we provide
  • Respond to queries from colleagues or other staff relating to Apprenticeship and Careers
  • Ability to work within the Apprenticeship and Careers office guidelines and procedures, observing confidentiality and security of data, seeking support from the office supervisors where necessary.
  • Intermediate IT skills and the ability to adapt with the IT systems used by the Gloucestershire Hospitals NHS Foundation Trust
  • Deal with the Apprenticeship and Careers Offices admin tasks in line with the guidelines and processes.
  • Prioritising daily tasks to achieve set timescales
  • To support the Apprenticeship and Careers Co-ordinators with any administrative tasks.
  • Able to understand and be understood in circumstances where may there be barriers to understanding.

Please see attached full job description.

Job description

Job responsibilities

Key Result Areas

  • Ability to communicate clearly with customers or other service users, provide information on a range of issues relating to the services we provide
  • Respond to queries from colleagues or other staff relating to Apprenticeship and Careers
  • Ability to work within the Apprenticeship and Careers office guidelines and procedures, observing confidentiality and security of data, seeking support from the office supervisors where necessary.
  • Intermediate IT skills and the ability to adapt with the IT systems used by the Gloucestershire Hospitals NHS Foundation Trust
  • Deal with the Apprenticeship and Careers Offices admin tasks in line with the guidelines and processes.
  • Prioritising daily tasks to achieve set timescales
  • To support the Apprenticeship and Careers Co-ordinators with any administrative tasks.
  • Able to understand and be understood in circumstances where may there be barriers to understanding.

Please see attached full job description.

Person Specification

Qualifications

Essential

  • GCSE Level or equivalent Grade D/(3) English, or equivalent (e.g. Functional Skills Level 1 Literacy) and Mathematics GCSE Grade D(3) or equivalent (e.g. Functional Skills Level 1 Numeracy)

Experience

Essential

  • Intermediate IT skills and the ability to adapt with the IT systems used by Gloucestershire Hospitals NHS Trust
Person Specification

Qualifications

Essential

  • GCSE Level or equivalent Grade D/(3) English, or equivalent (e.g. Functional Skills Level 1 Literacy) and Mathematics GCSE Grade D(3) or equivalent (e.g. Functional Skills Level 1 Numeracy)

Experience

Essential

  • Intermediate IT skills and the ability to adapt with the IT systems used by Gloucestershire Hospitals NHS Trust

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucester Royal Hospital

Gloucester

GL1 3NN


Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucester Royal Hospital

Gloucester

GL1 3NN


Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Apprenticeship Coordinator

Sana Khan

sana.khan28@nhs.net

03004225113

Date posted

14 June 2021

Pay scheme

Other

Salary

£10,132 a year

Contract

Apprenticeship

Duration

15 months

Working pattern

Full-time

Reference number

318-21-R6597ED-B

Job locations

Gloucester Royal Hospital

Gloucester

GL1 3NN


Supporting documents

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