Customer Service Practitioner Apprentice - Apprenticeships & Careers
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Job summary
Job Title:
Customer Service Practitioner Apprentice Level 2
Hours:
37.5 hours per week to work flexibly between Monday to Friday
Contract:
GHNHSFT Apprenticeship Terms and Conditions, Fixed term contract 15 months
Salary:
£5.18 per hour, £10,132 pa
Department/Area:
ACT Team
Responsible and accountable to:
Senior Administrator
This Customer Service Practitioner apprenticeship at Gloucestershire Hospitals NHS Foundation Trust is an exciting opportunity to learn new skills and become part of the Apprenticeships and Career Teams who play an important role in developing the skills of existing staff as well as attracting new apprentices into the Trust.
This apprenticeship is suitable for anyone with a desire to learn and develop their customer service and administration skills with a view to beginning a career in customer service and gain a Customer Service Practitioner Level 2 apprenticeship.
Main duties of the job
The apprentice will provide effective & efficient customer service & administrative support to the Apprenticeships & Careers Team whilst completing a level 2 (intermediate) apprenticeship.
Following training, the apprentice will be required to work on their own initiative to ensure effective customer service.
The successful applicant will be supported by the Senior Administrator under the direction of Apprenticeships & Careers Manager, as well as support & training from other members of the Team
The successful candidate will be:
Answering incoming calls, emails and queries & taking messages
You will maintain the office filing/archiving system
Assisting with marketing and admin for events, websites, and social media account whilst maintaining and updating the display boards to promote departmental activity
Helping with weekly, monthly department focus events.
About us
The Apprenticeships & Careers Team attract and develop a workforce with the right knowledge, skills and competence necessary to deliver safe patient care and to enhance the quality of service delivery in line with our Trust vision of Best Care for Everyone and contribute to Our Journey to Outstanding.
Details
Date posted
14 June 2021
Pay scheme
Other
Salary
£10,132 a year
Contract
Apprenticeship
Duration
15 months
Working pattern
Full-time
Reference number
318-21-R6597ED-B
Job locations
Gloucester Royal Hospital
Gloucester
GL1 3NN
Employer details
Employer name
Gloucestershire Hospitals NHS Foundation Trust
Address
Gloucester Royal Hospital
Gloucester
GL1 3NN
Employer's website
Employer contact details
For questions about the job, contact:
Supporting documents
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