Job summary
Job Title:
Customer Service Practitioner Apprentice (Level 2)
Division
Surgery Division
Department:
Trauma & Orthopaedics
Responsible and accountable to:
Secretary Supervisor
Terms of Contract
GHNHSFT Apprenticeship Terms and Conditions, fixed term 15 months
Location:
Cheltenham General Hospital
Hours
37.5 hours per week Monday to Friday 08:30 5:00pm
This apprenticeship is suitable for anyone with a desire to learn and develop their customer service skills with a view to beginning a career in customer service/business administration and gain a Customer Service Practitioner Level 2 apprenticeship.
Throughout the apprenticeship journey you will:
- be supported in the workplace by a mentor
- have the equivalent of a day a week off-the-job training to develop your learning
- be in regular contact with the Training Provider and the Apprenticeships and Careers Team
- have access to a virtual learning platform
- attend workshops where you will have the opportunity to discuss and share
Main duties of the job
Under the direction of the Speciality Team Supervisor, you will provide general administrative support to both the supervisor and the team of speciality secretaries. Duties include the collection and delivery of notes, incoming and outgoing post and general office administrative duties, including responding to queries from internal and external sources and the audio transcription of documents. The post holder will be required to work as part of a team and have a flexible attitude to work and provide cross cover during period of staff absence.
- The apprentice will contribute to the activity of the Trauma & Orthopaedics Team with a professional image of the department and Gloucestershire Hospitals NHS Foundation Trust.
- The apprentice is responsible for helping the Trauma & Orthopaedic Team to run an efficient, high quality, safe service for patients by carrying out admin tasks throughout the department.
To communicate effectively with all members of the multidisciplinary team
About us
The Trauma and Orthopaedics department understand orthopaedics, our specialist surgeons treat
patients regardless of where you live and offer the full range of orthopaedic services for both young and hold.
Trauma & Orthopaedics offer outpatient clinics at our hospitals and in the community to ensure the best continuity of care and the best possible outcomes
We aim to provide an efficient, friendly and high quality service for all our patients. In addition to the numerous consultant-led clinics, specialist nurse and physiotherapy clinic are also held and our plaster rooms provide a specialist service to patients require plaster casts braces and splits.
Our consultants also look after trauma patients admitted to our hospitals as an emergency
Job description
Job responsibilities
Key Result Areas Work in clinic prep area covering reception/telephone for out-patients (days/hours to be agreed)
- To undertake typing tasks as requested by the secretary supervisor or secretaries
- Filling letters and reports into patient medical notes within the department (or this may be required to be done directly at Health Records)
- Stuffing envelopes and sending out correspondence both internally and externally
- Request and return notes on behalf of the development, including using the electronically tracer system
- Taking/collecting urgent notes or requests to relevant departments in order to minimise delays
- Undertaking collation tasks when required, such as photocopying and distributing meeting paperwork, making up clinical packs, etc
- Undertake work when requested by the supervisor or secretaries as well as prioritising workload appropriately
- On the request from the supervisor you may be required to cover colleagues during absences/annual/sick leave etc. You may also be required to undertake job rotation for cross cover as well as for development and training purposes
- Undertake any other appropriate duties, commensurate with the role as enquired at the request of our line manager
- To report any incidents or accidents to patients, staff or visitors to senior staff
Job description
Job responsibilities
Key Result Areas Work in clinic prep area covering reception/telephone for out-patients (days/hours to be agreed)
- To undertake typing tasks as requested by the secretary supervisor or secretaries
- Filling letters and reports into patient medical notes within the department (or this may be required to be done directly at Health Records)
- Stuffing envelopes and sending out correspondence both internally and externally
- Request and return notes on behalf of the development, including using the electronically tracer system
- Taking/collecting urgent notes or requests to relevant departments in order to minimise delays
- Undertaking collation tasks when required, such as photocopying and distributing meeting paperwork, making up clinical packs, etc
- Undertake work when requested by the supervisor or secretaries as well as prioritising workload appropriately
- On the request from the supervisor you may be required to cover colleagues during absences/annual/sick leave etc. You may also be required to undertake job rotation for cross cover as well as for development and training purposes
- Undertake any other appropriate duties, commensurate with the role as enquired at the request of our line manager
- To report any incidents or accidents to patients, staff or visitors to senior staff
Person Specification
Essential
Essential
- GCSE Level or equivalent Grade D/(3) English, or equivalent (e.g. Functional Skills Level 1 Literacy) and Mathematics GCSE Grade D(3) or equivalent (e.g. Functional Skills Level 1 Numeracy)Basic qualification in English
- Good communication skills both written and verbal
- Well motivated and enthusiastic
- Committed to Continuing Professional Development (CPD)
- Committed towards, and understanding of, the principles of equality, diversity and inclusion
Desirable
- Experience of working in a hospital / caring environment
- Knowledge of general office duties
Person Specification
Essential
Essential
- GCSE Level or equivalent Grade D/(3) English, or equivalent (e.g. Functional Skills Level 1 Literacy) and Mathematics GCSE Grade D(3) or equivalent (e.g. Functional Skills Level 1 Numeracy)Basic qualification in English
- Good communication skills both written and verbal
- Well motivated and enthusiastic
- Committed to Continuing Professional Development (CPD)
- Committed towards, and understanding of, the principles of equality, diversity and inclusion
Desirable
- Experience of working in a hospital / caring environment
- Knowledge of general office duties
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
