Job summary
We are looking for a highly organized and detail-oriented Education and Workforce Development Support Officer (Apprenticeships) to join our Work-based Learning Team.
In this role, you will provide comprehensive administrative support to ensure the smooth delivery of apprenticeship programmes. Your responsibilities will include maintaining accurate records, managing documentation, coordinating meetings and minutes, and handling queries from staff, learners, and external partners. You will work with various IT systems to produce reports, track progress, and ensure compliance with national apprenticeship standards.
This position is ideal for someone with strong organizational skills, excellent attention to detail, and the ability to manage multiple tasks in a fast-paced environment. You will play a key part in supporting the team and contributing to the Trust's commitment to workforce development.
- Interview Date: 2nd December 2025
- 37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
- Provide administrative support to the Work-based Learning Team
- Assist in delivering high-quality educational experiences for apprentices before and during their programme.
- Maintain accurate records and documentation for apprenticeship programmes, including compliance with ESFA and Ofsted requirements.
- Communicate effectively with internal and external stakeholders, including learners, managers, and training providers.
- Support the coordination of work experience and apprenticeship placements across the Trust.
- Handle confidential information with discretion and in line with data protection policies.
- Use IT systems (Word, Excel, PowerPoint, e-portfolio platforms) to manage data and produce reports.
- Respond to queries from staff, learners, and external partners promptly and professionally.
- Contribute to the continuous improvement of apprenticeship processes and learner support services.
- Ensure safeguarding principles are understood and applied in all aspects of the role.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- To be a key member of the Education and Workforce Development Team maintaining a wide corporate brief in line with the corporate agenda for Education and Workforce Development.
- To assist the Apprenticeship Team in providing high quality educational experience both prior to becoming an apprentice and during the apprenticeship programme.
- To maintain accurate and up-to-date apprenticeship data, with particular focus on starters, leavers and achievements.
- To arrange work experience placements for a range of applicants in a wide range of roles, teams and departments
- To maintain accurate records of work placements ensuring all attendance is correctly approved and relevant processes are completed
- Be an effective part of the multi-disciplinary team under the direction of the EWD Manager, supporting and co-ordinating a number of key functions within the Apprenticeship Team including, Work Experience, joint working with key partners and operational and administrative support for the team and the apprenticeship programmes
- To organise and service meetings, including preparation of agendas and minutes.
- To provide customer focussed support to the Apprenticeship Team
- To work as a key member of the EWD team to ensure that the education needs of a multi-disciplinary team are met effectively at departmental and learner level.
- To abide by Trust policies and procedure
Job description
Job responsibilities
- To be a key member of the Education and Workforce Development Team maintaining a wide corporate brief in line with the corporate agenda for Education and Workforce Development.
- To assist the Apprenticeship Team in providing high quality educational experience both prior to becoming an apprentice and during the apprenticeship programme.
- To maintain accurate and up-to-date apprenticeship data, with particular focus on starters, leavers and achievements.
- To arrange work experience placements for a range of applicants in a wide range of roles, teams and departments
- To maintain accurate records of work placements ensuring all attendance is correctly approved and relevant processes are completed
- Be an effective part of the multi-disciplinary team under the direction of the EWD Manager, supporting and co-ordinating a number of key functions within the Apprenticeship Team including, Work Experience, joint working with key partners and operational and administrative support for the team and the apprenticeship programmes
- To organise and service meetings, including preparation of agendas and minutes.
- To provide customer focussed support to the Apprenticeship Team
- To work as a key member of the EWD team to ensure that the education needs of a multi-disciplinary team are met effectively at departmental and learner level.
- To abide by Trust policies and procedure
Person Specification
Qualifications & Education
Essential
- NVQ Level 3 in Administration or equivalent qualification, or equivalent experience
- English and Maths qualifications at Level 2 (GCSE 9-4 or A*-C, or Functional/Key Skills at Level 2).
Knowledge & Experience
Essential
- Understanding of confidentiality
- Demonstrable record of customer service skills
Desirable
- Understanding of basic safeguarding
- Previous experience of apprenticeship programmes, with knowledge of eportfolio systems, the National Apprenticeship Service, Learner Records Service, Maytas 5, EPA and Awarding Organisation requirements
- Understanding of ESFA audit and Ofsted inspection processes
- Previous experience of co-ordinating work experience or similar
Skills & Abilities
Essential
- Good basic IT skills, including the use of Word, Excel and Powerpoint
- Ability to work effectively under minimal supervision, as part of the team and prioritise work under pressure
- Excellent organisational skills
- Attention to detail and ability to meet tight deadlines
- Excellent communication skills, presents self as courteous, respectful and helpful, has a can-do attitude
- Ability to plan, prioritise own and delegated work tasks and activities
Person Specification
Qualifications & Education
Essential
- NVQ Level 3 in Administration or equivalent qualification, or equivalent experience
- English and Maths qualifications at Level 2 (GCSE 9-4 or A*-C, or Functional/Key Skills at Level 2).
Knowledge & Experience
Essential
- Understanding of confidentiality
- Demonstrable record of customer service skills
Desirable
- Understanding of basic safeguarding
- Previous experience of apprenticeship programmes, with knowledge of eportfolio systems, the National Apprenticeship Service, Learner Records Service, Maytas 5, EPA and Awarding Organisation requirements
- Understanding of ESFA audit and Ofsted inspection processes
- Previous experience of co-ordinating work experience or similar
Skills & Abilities
Essential
- Good basic IT skills, including the use of Word, Excel and Powerpoint
- Ability to work effectively under minimal supervision, as part of the team and prioritise work under pressure
- Excellent organisational skills
- Attention to detail and ability to meet tight deadlines
- Excellent communication skills, presents self as courteous, respectful and helpful, has a can-do attitude
- Ability to plan, prioritise own and delegated work tasks and activities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
