The Newcastle upon Tyne Hospitals NHS Foundation Trust

Clerk/ Receptionist

The closing date is 01 September 2025

Job summary

The Plastics and Reconstructive Surgery Department is based at the Royal Victoria Infirmary and is one of the largest and most highly respected units of its kind in the UK.

The department is excited to be able to offer the opportunity for a reliable, hardworking and motivated clerk/receptionist to join the Plastic Surgery Outpatient team.

The working times for this post will be 7.5 hours per day on Monday and Tuesday, the exact start and finish times can be discussed prior to starting in the role.

Interview Date: 22nd September 2025
30 hours /week - Monday to Thursday
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

You will work with the current outpatient staff carrying out duties which will include scheduling appointments, working on reception, coordinating patients' paperwork for clinics and dealing with patient telephone queries amongst other general office duties.

Provide a full range of reception and clerical duties to patients, relatives, carers, Consultant and their teams, to be carried out in a pleasant, effective and efficient manner.
Preparing clinic notes, retrieving missing notes that are wanted for patients attending outpatient clinics or who appear at Reception desk to be seen as emergencies.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

o Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

28 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

317-2025-30-17-DR-A

Job locations

Royal Victoria Infirmary

317 02 Royal Victoria Infirmary

NE1 4LP

Job description

Job responsibilities

Performs reception duties in designated area.
Deal with telephone enquires promptly.
Supports an efficient administration and clerical service, as a member of a multi-disciplinary team.

Job description

Job responsibilities

Performs reception duties in designated area.
Deal with telephone enquires promptly.
Supports an efficient administration and clerical service, as a member of a multi-disciplinary team.

Person Specification

Knowledge

Essential

Understanding of Confidentiality Issues

Skills

Essential

Good IT Skills inc. MS Office Software
Good Communication skills - written, verbal and telephone

Experience

Desirable

Previous experience working in the NHS
Previous administration and clerical experience

Qualifications

Essential

Good Standard of English, at GCSE or equivalent level (Minimum 4 GCSE Level A-C inc English Language or equivalent)

Desirable

ECDL computer qualification or equivalent

Person Specification

Knowledge

Essential

Understanding of Confidentiality Issues

Skills

Essential

Good IT Skills inc. MS Office Software
Good Communication skills - written, verbal and telephone

Experience

Desirable

Previous experience working in the NHS
Previous administration and clerical experience

Qualifications

Essential

Good Standard of English, at GCSE or equivalent level (Minimum 4 GCSE Level A-C inc English Language or equivalent)

Desirable

ECDL computer qualification or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.