Job summary
The Trust is looking to recruit a Senior Technical Application Support Officer, to ensure that the Trust's implementation of Oracle Cerner Millennium (eRecord) applications and other clinical applications are supported, maintained and developed to support administrative data collection and clinical care. This is a Band 5 role, however applications are welcome to apply for the role as a Band 4, with an uplift to Band 5, subject to the successful completion of the following within the first year of employment:
Oracle Cerner Core Foundations course
Oracle Cerner Clinical Documentation courses
Practical evidence of successful deployment of eRecord functionality and issue resolution.
The successful applicant will be part of an established team set up to support the various applications that make up the Trust's eRecord. The posts will be responsible for the translation of detailed code/report specifications into complex system changes in the Oracle Cerner Millennium product set in accordance with our established change control process through development and testing domains.
- Interview Date: 18th September 2025
- 37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
As an Oracle Cerner Millennium Senior Technical Application Support Officer you will be part of a team dedicated to enhance the Trust's acute EPR (eRecord). The role will be responsible for the development and implementation of solution improvements across the full suite of Oracle Cerner Millennium applications, along with 2nd and 3rd line service support requests. We have a monthly release process and this post will participate in daily Sprint meetings, to update the team around their in flight work. There will also be a requirement to attend meetings with requestors, and to deputise for the Team Leads when required.
The current Oracle Cerner Millennium Applications deployed by the Trust are:
PowerChart
FirstNet
Capacity Management
Schapptbook
PMOffice
Anaesthsia
Critical Care
HIMChartcoding
SurgiNet
Reporting Portal
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
At present the applications that will be covered by the Application Support Team include Oracle Cerner Millennium products, SystmOne and ICE.The successful applicant will have the ability and attention to detail that will optimise the development, maintenance, user configuration and support documentation of eRecord. They will also have the ability to identify and resolve problems that may arise with the eRecord applications.
Job Purpose
Band 5
The purpose of the team and all the support officers is to ensure that eRecord applications remain fit for purpose and up-to-date.
The incumbent will be part of a team set up to support the various applications that make up the Trusts eRecord. As there are too many applications for any one person to be a subject matter expert in all of them, senior application support officer will be responsible for being the Trusts subject matter expert in a few applications and for ensuring that a junior is appropriately trained to provide backup coverage in the event of short absences.
At present the applications that will be covered by the application support team include Cerner Millennium products and Citrix.
The scope of support that the team provides (and each officer will be expected to contribute to all activities) includes:
o Development and maintenance of user documentation
o Development and maintenance of configuration and support documentation
o Maintenance of records regarding the release and version status of the eRecord applications
o Configuration of applications and their data stores to meet the needs of the Trust and the application users
o Providing expert advice and guidance on the opportunities offered by the eRecord applications
o Planning and contributing to the setup, testing and deployment of new or updated versions of eRecord software
o Leading the process of identifying and resolving systemic problems with applications
o The post holder will be required to participate in a rota for the provision of out of hours maintenance and support and to be on call as required.
Band 4
Salary £27,485 - £30,162 per annum
- The purpose of the team and all the support officers is to ensure that eRecord applications remain fit for purpose and up-to-date.
- The post holder will be part of a team set up to support the various applications that make up the Trusts eRecord. As there are too many applications for any one person to be a subject matter expert in all of them, the Junior Application Support Officers are expected to understudy and back up the work of senior application support officers.
- They will be working toward becoming the Trusts subject matter experts in a few applications and for ensuring that they are available to provide assistance and backup coverage in the event of short absences.
- At present the applications that will be covered by the EPR Development Team include Cerner Millennium products, ICE and SystmOne.
- The scope of support that the team provides (and each officer will be expected to contribute to all activities) includes:
- Development and maintenance of user documentation
- Development and maintenance of configuration and supportdocumentation
- Maintenance of records regarding the release and version status of the eRecord applications
- Configuration of applications and their data stores to meet the needs of the Trust and the application users
- Providing expert advice and guidance on the opportunities offered by the eRecord applications
- Contributing to the setup, testing and deployment of new or updated versions of eRecord software
- Assisting in the process of identifying and resolving systemic problems with applications
- The post holder may be required to participate in a rota for the provision of out of hours maintenance and support and to be on call as required
Job description
Job responsibilities
At present the applications that will be covered by the Application Support Team include Oracle Cerner Millennium products, SystmOne and ICE.The successful applicant will have the ability and attention to detail that will optimise the development, maintenance, user configuration and support documentation of eRecord. They will also have the ability to identify and resolve problems that may arise with the eRecord applications.
Job Purpose
Band 5
The purpose of the team and all the support officers is to ensure that eRecord applications remain fit for purpose and up-to-date.
The incumbent will be part of a team set up to support the various applications that make up the Trusts eRecord. As there are too many applications for any one person to be a subject matter expert in all of them, senior application support officer will be responsible for being the Trusts subject matter expert in a few applications and for ensuring that a junior is appropriately trained to provide backup coverage in the event of short absences.
At present the applications that will be covered by the application support team include Cerner Millennium products and Citrix.
The scope of support that the team provides (and each officer will be expected to contribute to all activities) includes:
o Development and maintenance of user documentation
o Development and maintenance of configuration and support documentation
o Maintenance of records regarding the release and version status of the eRecord applications
o Configuration of applications and their data stores to meet the needs of the Trust and the application users
o Providing expert advice and guidance on the opportunities offered by the eRecord applications
o Planning and contributing to the setup, testing and deployment of new or updated versions of eRecord software
o Leading the process of identifying and resolving systemic problems with applications
o The post holder will be required to participate in a rota for the provision of out of hours maintenance and support and to be on call as required.
Band 4
Salary £27,485 - £30,162 per annum
- The purpose of the team and all the support officers is to ensure that eRecord applications remain fit for purpose and up-to-date.
- The post holder will be part of a team set up to support the various applications that make up the Trusts eRecord. As there are too many applications for any one person to be a subject matter expert in all of them, the Junior Application Support Officers are expected to understudy and back up the work of senior application support officers.
- They will be working toward becoming the Trusts subject matter experts in a few applications and for ensuring that they are available to provide assistance and backup coverage in the event of short absences.
- At present the applications that will be covered by the EPR Development Team include Cerner Millennium products, ICE and SystmOne.
- The scope of support that the team provides (and each officer will be expected to contribute to all activities) includes:
- Development and maintenance of user documentation
- Development and maintenance of configuration and supportdocumentation
- Maintenance of records regarding the release and version status of the eRecord applications
- Configuration of applications and their data stores to meet the needs of the Trust and the application users
- Providing expert advice and guidance on the opportunities offered by the eRecord applications
- Contributing to the setup, testing and deployment of new or updated versions of eRecord software
- Assisting in the process of identifying and resolving systemic problems with applications
- The post holder may be required to participate in a rota for the provision of out of hours maintenance and support and to be on call as required
Person Specification
All Criteria for Band 5
Essential
- Excellent written and spoken communication skills
- Excellent interpersonal skills
- Good presentation skills
- Excellent problem solving and troubleshooting skills
- Degree level qualification in a relevant subject or previous experience within an operational NHS role
- Experience configuring and adapting one or more eRecord applications
- Experience and working knowledge of health workflows, processes and data
- Excellent decision-making ability
- Ability to work unsupervised
- Ability to work in a team environment
Desirable
- Experience of working in an operational role in the NHS
- Experience of working in a computer application support role
- Knowledge of project management processes will be useful as the incumbent will need to work to support colleagues actively involved in projects
All Criteria for Band 4
Essential
- Excellent written and spoken communication skills
- Excellent interpersonal skills
- Good presentation skills
- Excellent problem solving and troubleshooting skills
- Excellent decision making ability
- Ability to work unsupervised.
- Ability to work in a team environment
- Excellent documentation writing skills.
- Education to National Vocational Qualification (NVQ) Level 4 in relevant subject or equivalent experience
Desirable
- Knowledge of project management processes will be useful as the incumbent will need to work to support colleagues actively involved in projects.
- Experience configuring and adapting one or more eRecord applications
- Experience of working in an operational role in the NHS
- Experience of working in a computer application support role.
- Progress toward or commitment to completing a relevant degree level qualification
Person Specification
All Criteria for Band 5
Essential
- Excellent written and spoken communication skills
- Excellent interpersonal skills
- Good presentation skills
- Excellent problem solving and troubleshooting skills
- Degree level qualification in a relevant subject or previous experience within an operational NHS role
- Experience configuring and adapting one or more eRecord applications
- Experience and working knowledge of health workflows, processes and data
- Excellent decision-making ability
- Ability to work unsupervised
- Ability to work in a team environment
Desirable
- Experience of working in an operational role in the NHS
- Experience of working in a computer application support role
- Knowledge of project management processes will be useful as the incumbent will need to work to support colleagues actively involved in projects
All Criteria for Band 4
Essential
- Excellent written and spoken communication skills
- Excellent interpersonal skills
- Good presentation skills
- Excellent problem solving and troubleshooting skills
- Excellent decision making ability
- Ability to work unsupervised.
- Ability to work in a team environment
- Excellent documentation writing skills.
- Education to National Vocational Qualification (NVQ) Level 4 in relevant subject or equivalent experience
Desirable
- Knowledge of project management processes will be useful as the incumbent will need to work to support colleagues actively involved in projects.
- Experience configuring and adapting one or more eRecord applications
- Experience of working in an operational role in the NHS
- Experience of working in a computer application support role.
- Progress toward or commitment to completing a relevant degree level qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
