Job summary
We are looking for a highly motivated Waiting List/Bookings Officer to work within the Radiology Department at the Royal Victoria Infirmary. Working under the supervision of the Radiology Office Manager and Radiology Team Leaders, the Waiting List/Bookings Clerks will be responsible for undertaking a range of duties to ensure an accurate and efficient waiting list and bookings service is available to specialised medical units within the Radiology Directorate.
The post holder will act as a first point of contact for the unit and co-ordinate all patient appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action. The post holder will also be responsible for the achievement of all NHS Waiting Time targets including but not exclusive to Cancer Waits, Diagnostic and Therapeutic Waits.
Working Hours: Monday-Friday 08:30-17:00
- Interview Date Tuesday 19 August 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Main duties of the job
The successful candidate will have excellent communication and interpersonal skills across a multi-disciplinary team and excellent organisational and time management skills with the ability to prioritise tasks.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- The post holder works in a multidisciplinary administration team consisting of receptionists, secretarial and waiting list staff.
- To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to specialised medical units within the Radiology Directorate.
- To act as a first point of contact for the unit and co-ordinate all patient appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action.
- To be responsible for the achievement of all NHS Waiting Time targets including but not excusive to Cancer Waits, Diagnostic and Therapeutic Waits.
- To work on a rotational basis covering reception duties.
- The post holder will be expected to work Trust wide with varying working patterns including but not restricted to 8.00 to 20.00 Monday to Sunday.
- To participate in all aspects of the administration service within Radiology.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- The post holder works in a multidisciplinary administration team consisting of receptionists, secretarial and waiting list staff.
- To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to specialised medical units within the Radiology Directorate.
- To act as a first point of contact for the unit and co-ordinate all patient appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action.
- To be responsible for the achievement of all NHS Waiting Time targets including but not excusive to Cancer Waits, Diagnostic and Therapeutic Waits.
- To work on a rotational basis covering reception duties.
- The post holder will be expected to work Trust wide with varying working patterns including but not restricted to 8.00 to 20.00 Monday to Sunday.
- To participate in all aspects of the administration service within Radiology.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- NVQ level 3 or equivalent or equivalent experience
- Educated to GCSE level, with GCSE Grade 4 or above in English or equivalent or relevant experience
Desirable
- Minimum of 5 GCSEs grade 4 or above including Mathematics and English or equivalent
Knowledge & Experience
Essential
- ECDL, Microsoft Office Specialist or equivalent experience
- Significant experience in an administrative role in an NHS / health care environment or comparable organisation
- Experienced in Microsoft Office packages (Excel, Word, etc)
- Have a familiarity with Hospital Information Management Systems such as PAS and of medical terminology
- Knowledge of NHS Waiting Times Directives
- Knowledge of Confidentiality
- Experience in efficient, accurate, high-volume date
- Have an understanding of the NHS, including recent reforms such as Freedom of information, Caldecott Guardians
Desirable
- Previous experience in a higher clerical role
- Knowledge of Radiology Waiting Time Directives and pathways
Skills & Abilities
Essential
- Excellent communication and interpersonal skills across a multi-disciplinary team
- Excellent organisational and time management skills with the ability to prioritise tasks
- Articulate with excellent communication and interpersonal skills - must be mature and able to communicate information to patients, emphasise and deal sympathetically with matters of a sensitive nature (recent diagnosis of cancer, LMP, patients requiring Hystro appointments etc.)
- Possess a high degree of judgement
Person Specification
Qualifications & Education
Essential
- NVQ level 3 or equivalent or equivalent experience
- Educated to GCSE level, with GCSE Grade 4 or above in English or equivalent or relevant experience
Desirable
- Minimum of 5 GCSEs grade 4 or above including Mathematics and English or equivalent
Knowledge & Experience
Essential
- ECDL, Microsoft Office Specialist or equivalent experience
- Significant experience in an administrative role in an NHS / health care environment or comparable organisation
- Experienced in Microsoft Office packages (Excel, Word, etc)
- Have a familiarity with Hospital Information Management Systems such as PAS and of medical terminology
- Knowledge of NHS Waiting Times Directives
- Knowledge of Confidentiality
- Experience in efficient, accurate, high-volume date
- Have an understanding of the NHS, including recent reforms such as Freedom of information, Caldecott Guardians
Desirable
- Previous experience in a higher clerical role
- Knowledge of Radiology Waiting Time Directives and pathways
Skills & Abilities
Essential
- Excellent communication and interpersonal skills across a multi-disciplinary team
- Excellent organisational and time management skills with the ability to prioritise tasks
- Articulate with excellent communication and interpersonal skills - must be mature and able to communicate information to patients, emphasise and deal sympathetically with matters of a sensitive nature (recent diagnosis of cancer, LMP, patients requiring Hystro appointments etc.)
- Possess a high degree of judgement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
