The Newcastle upon Tyne Hospitals NHS Foundation Trust

Clinical Administrator

The closing date is 10 July 2025

Job summary

An exciting opportunity has arisen for an enthusiastic, organised and motivated individual to join Cancer Services & Clinical Haematology as a Clinical Administrator within the Haemophilia Unit at the Royal Victoria Infirmary.

The role involve working closely with medical and nursing staff. Post holders will be required to provide an efficient administrative service to the clinicians and their teams. The ability to work independently and follow the policies and procedures for your department is essential. The successful candidate will be able to demonstrate excellent communication skills, flexibility, reliability, must have an organised approach to work and attention to detail are all essential to help support patient flow through the service.Though the job can be challenging at times it is also rewarding.

The role has lots of variety and ad-hoc demands and the post holders must possess excellent time management and planning skills. The position provides the opportunity to work within a very supportive and welcoming team and to further develop existing knowledge and skills. Previous administration/secretarial experience in an NHS environment is preferred but not essential as full training will be given.

Interview Date Wednesday 23 July 2025
37 Hours 30 Minutes/Week (Part Time Hours Considered)
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

Talking to patients over the telephone and ensuring that their queries are dealt with efficiently.
Obtaining information for patients queries where appropriate and calling them back.
Keeping VR dictation up-to-date for the clinical team so that clinic letters, referrals and any other correspondence is sent out in a timely manner.
Opening and distributing post for the clinical team.
Making ad hoc appointments and requesting clinic builds.
Chasing results and/or checking appointments in other departments have been requested.
Working with other departments to ensure the smooth day-to-day running of the Dept.
Ad hoc duties as requested by the clinical team.

About us

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

03 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

317-2025-26-035

Job locations

Freeman Hospital

317 01 Freeman Hospital

NE7 7DN

Job description

Job responsibilities

Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
Communicates with patients regarding appointments and admissions at the request of the medical team
Provide cover for Team Leader within your administration team as required
Cover Clinical Administrator posts Trust wide as required

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Job description

Job responsibilities

Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
Communicates with patients regarding appointments and admissions at the request of the medical team
Provide cover for Team Leader within your administration team as required
Cover Clinical Administrator posts Trust wide as required

Person Specification

Qualifications & Education

Essential

oLevel 3 qualification in administration or equivalent/relevant experience in administrative role(s)
oEnglish qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
oMaths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1

Knowledge & Experience

Essential

oExperience of secretarial/administrative procedures

Desirable

oNHS Administration/Secretarial experience
oWorking Knowledge of NHS Systems e.g. eRecord, System One
oKnowledge of medical terminology

Skills & Abilities

Essential

oIT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
oAdvanced keyboard skills including a high standard of word processing skills
oExcellent communication skills
oAbility to work without direct supervision
oAbility to manage time effectively and work on own initiative
oAbility to accurately input, collate and present information

Person Specification

Qualifications & Education

Essential

oLevel 3 qualification in administration or equivalent/relevant experience in administrative role(s)
oEnglish qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
oMaths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1

Knowledge & Experience

Essential

oExperience of secretarial/administrative procedures

Desirable

oNHS Administration/Secretarial experience
oWorking Knowledge of NHS Systems e.g. eRecord, System One
oKnowledge of medical terminology

Skills & Abilities

Essential

oIT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
oAdvanced keyboard skills including a high standard of word processing skills
oExcellent communication skills
oAbility to work without direct supervision
oAbility to manage time effectively and work on own initiative
oAbility to accurately input, collate and present information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.