Job summary
Are you an organised, compassionate, and reliable individual with excellent communication skills? We are looking for a dedicatedWard Clerkto join our dynamic team in thePaediatric Intensive Care Unit (Ward 12) at the Great North Children's Hospital. This is an exciting opportunity to play a vital role in supporting the smooth operation of a fast-paced, specialist clinical area, making a real difference to children and their families during critical times.
As our Ward Clerk, you will be the welcoming face and administrative backbone of the PICU. You will work closely with the nursing, medical, and multidisciplinary teams, ensuring accurate patient records, efficient communication, and a calm, supportive environment.
For further information, or to arrange an informal visit, please contact Deputy Matron Nicola Mears tel. no. 0191 2826012 (Mon to Fri)
- Interview date: Tuesday 17 June 2025
- Full and part time hours available. More than one position available.
- Flexible working is available, with shifts covering a pattern across Monday to Thursday with every other Sunday, ensuring a supportive work life balance within out dynamic team.
- Standard Hours 8:30-4:30 but can be flexible to the service needs.
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
This is a key role within the team involving all aspects of administrative work from reception/telephone duties to preparation of patient documentation for admission/discharge, ensuring the smooth running of the service. As a valued member of the team, you will benefit from working in a supportive environment as part of wide multidisciplinary team.
What we are looking for:
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Previous administrative or reception experience (NHS or healthcare setting desirable but not essential)
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Excellent interpersonal and communication skills
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Strong attention to detail and ability to work under pressure
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Confident in using IT systems and Microsoft Office applications
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Ability to work as part of a team and independently
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A friendly, calm, and professional manner, especially in sensitive situations
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
Key Responsibilities:
-
-
Greet, assist and support patients, families, and visitors in a professional and compassionate manner
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Maintain accurate and confidential patient records using electronic systems
-
Document patient admissions, discharges, and transfers
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Support the clinical team with general administrative duties including filing, printing, and data entry
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Answer telephone calls and direct enquiries appropriately
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Ensure a well-organised and tidy ward reception area
- Job Purpose
- To provide and maintain efficient and effective administrative support to the Ward Sister/ Charge Nurse and multidisciplinary team.
- Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
- Ensures case notes, investigations, X-rays and results are available for new admissions, ward rounds and multi-disciplinary team meetings.
- To ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines etc).Ensuring PAS system is up to date and accurate.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
Key Responsibilities:
-
-
Greet, assist and support patients, families, and visitors in a professional and compassionate manner
-
Maintain accurate and confidential patient records using electronic systems
-
Document patient admissions, discharges, and transfers
-
Support the clinical team with general administrative duties including filing, printing, and data entry
-
Answer telephone calls and direct enquiries appropriately
-
Ensure a well-organised and tidy ward reception area
- Job Purpose
- To provide and maintain efficient and effective administrative support to the Ward Sister/ Charge Nurse and multidisciplinary team.
- Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
- Ensures case notes, investigations, X-rays and results are available for new admissions, ward rounds and multi-disciplinary team meetings.
- To ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines etc).Ensuring PAS system is up to date and accurate.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- NVQ 2 level qualification / experience and/or minimum of 4 GCSEs, Level 4 - 9 (A - C), including English Language, or equivalent level qualification or relevant experience.
Desirable
- Competent with Microsoft Office software including Outlook; ICT Level 1 Qualification or equivalent
Knowledge & Experience
Desirable
- Previous experience working within the NHS
- Knowledge of the eRecord, Mermaid, Casis, ERA and or Tracking systems
Skills & Abilities
Essential
- Basic IT skills
- Ability to communicate with members of the public and healthcare providers.
- Able to work effectively alone or part of the multidisciplinary team
- Effective organisation and time management skills
Person Specification
Qualifications & Education
Essential
- NVQ 2 level qualification / experience and/or minimum of 4 GCSEs, Level 4 - 9 (A - C), including English Language, or equivalent level qualification or relevant experience.
Desirable
- Competent with Microsoft Office software including Outlook; ICT Level 1 Qualification or equivalent
Knowledge & Experience
Desirable
- Previous experience working within the NHS
- Knowledge of the eRecord, Mermaid, Casis, ERA and or Tracking systems
Skills & Abilities
Essential
- Basic IT skills
- Ability to communicate with members of the public and healthcare providers.
- Able to work effectively alone or part of the multidisciplinary team
- Effective organisation and time management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
