Job summary
The Plastics and Reconstructive Surgery Department is based at the Royal Victoria Infirmary and is one of the largest and most highly respected units of its kind in the UK.
The department is excited to be able to offer the opportunity for a reliable, enthusiastic, hardworking Waiting List Officer. You will work alongside the Waiting List Team and other administrative teams.
- Interview Date: 24th June 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
The role of Waiting List Officer will include booking patients into theatre lists in line with national targets and clinical urgency, led by the medical team. Other duties will include but not be limited to dealing with telephone queries from patients and colleagues, adding patients onto the waiting list using Trust's electronic patient administration system and other general office duties.
You should be able to integrate well with the existing team, be flexible in supporting the functions of the department and have a genuine desire to contribute to providing a quality service for patients.
About us
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- Support the Admissions/Waiting List Manager to ensure a systematic approach for delivering the NHS Plan commitments for access to elective and day case surgery.
- Manage the admissions to maximise theatre use according to the wishes of the Consultant and their team.
- Organise waiting lists to ensure that maximum waiting time targets are met whilst Patient Choice is not compromised.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- Support the Admissions/Waiting List Manager to ensure a systematic approach for delivering the NHS Plan commitments for access to elective and day case surgery.
- Manage the admissions to maximise theatre use according to the wishes of the Consultant and their team.
- Organise waiting lists to ensure that maximum waiting time targets are met whilst Patient Choice is not compromised.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
SKILLS
Essential
- Excellent organisational skills
- Outstanding communication and interpersonal skills
- Ability to prioritise workload
- High level of accuracy
EXPERIENCE
Essential
- Previous relevant PAS experience
Desirable
- Previous relevant experience within the NHS
- Previous experience in waiting list management
QUALIFICATIONS
Essential
- NVQ Level 3 or equivalent qualification / knowledge / experience
Desirable
- ECDL computer qualification or equivalent
Person Specification
SKILLS
Essential
- Excellent organisational skills
- Outstanding communication and interpersonal skills
- Ability to prioritise workload
- High level of accuracy
EXPERIENCE
Essential
- Previous relevant PAS experience
Desirable
- Previous relevant experience within the NHS
- Previous experience in waiting list management
QUALIFICATIONS
Essential
- NVQ Level 3 or equivalent qualification / knowledge / experience
Desirable
- ECDL computer qualification or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
