Job summary
The team lead role is an excellent opportunity for a positive, motivated person who wishes to develop their own knowledge and skills.
As a team lead you will take the lead for the day to day running of the staff within your own area. The role involves training, mentoring and development of new staff within the team, distributing and managing workloads to ensure that the work is carried out promptly, efficiently and to a high standard.
The team lead is required to attend and participate in meetings within the wider departments and to supply any relevant data and information as required.
The role also involves working with other team leads within the office to forward plan for the wider group to provide an exemplar service to ensure our service users' needs are met.
- Interview Date: 25th June 2025
- 37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
Main duties of the job
- To be responsible for the day-to-day organisation and management of an efficient Reception service for Cardiothoracic Tests.
- To be responsible for the daily supervision and deployment ofReception Clerks over two hospital sites (Freeman Hospital and Royal Victoria Hospital).
- To manage and motivate a team of staff daily to ensure work is carried out to a high standard.
- To attend and participate in meetings appropriate to the role.
- To train members of the team in the processes and system used.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
To be responsible for the day-to-day organisation and management of an efficient Reception service for Cardiothoracic Tests. The daily supervision and deployment of Reception Clerks over two hospital sites.
Cardiothoracic Tests is a multidisciplinary department within the Cardiothoracic Services Directorate., which covers ECG, Cardiac Rhythm Management, Echo, and Lung Function.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
To be responsible for the day-to-day organisation and management of an efficient Reception service for Cardiothoracic Tests. The daily supervision and deployment of Reception Clerks over two hospital sites.
Cardiothoracic Tests is a multidisciplinary department within the Cardiothoracic Services Directorate., which covers ECG, Cardiac Rhythm Management, Echo, and Lung Function.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- Knowledge and experience (NVQ Level 4 or equivalent) of the function of a multi- specialty outpatients department
Knowledge & Experience
Essential
- Experience of dealing with patients /carer and members of the public
- Knowledge and experience of the selection and recruitment process.
- Knowledge and experience of NHS Procedures/Policies
- In depth knowledge of the Patient Administration Computer system
- Understanding of patient's confidentiality issues
- Experience in staff management/supervision
- Awareness of disciplinary procedures
- Experience in producing and implementing procedure manuals
- Understanding of the data protection act 1998
Desirable
- Understanding of the data protection act 1998
- Previous Outpatients experience
- Perception of all Human Resource/Health and Safety issues
- Experience in outpatient waiting list management
Skills & Abilities
Essential
- Strong organisational skills
- Customer care skills
- Excellent communication skills
- Excellent IT skills
- Ability to lead/motivate staff
- Capability of managing / liaising within a multi-disciplinary team
- Time management skills
- Ability to work under pressure
- Excellent organisational skills
Desirable
- IT skills
- Excellent analytical skills
Person Specification
Qualifications & Education
Essential
- Knowledge and experience (NVQ Level 4 or equivalent) of the function of a multi- specialty outpatients department
Knowledge & Experience
Essential
- Experience of dealing with patients /carer and members of the public
- Knowledge and experience of the selection and recruitment process.
- Knowledge and experience of NHS Procedures/Policies
- In depth knowledge of the Patient Administration Computer system
- Understanding of patient's confidentiality issues
- Experience in staff management/supervision
- Awareness of disciplinary procedures
- Experience in producing and implementing procedure manuals
- Understanding of the data protection act 1998
Desirable
- Understanding of the data protection act 1998
- Previous Outpatients experience
- Perception of all Human Resource/Health and Safety issues
- Experience in outpatient waiting list management
Skills & Abilities
Essential
- Strong organisational skills
- Customer care skills
- Excellent communication skills
- Excellent IT skills
- Ability to lead/motivate staff
- Capability of managing / liaising within a multi-disciplinary team
- Time management skills
- Ability to work under pressure
- Excellent organisational skills
Desirable
- IT skills
- Excellent analytical skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
