The Newcastle upon Tyne Hospitals NHS Foundation Trust

Quality and Safety System Support Officer

The closing date is 28 May 2025

Job summary

We have an exciting opportunity for an enthusiastic individual to join our Surgical and Specialist Services Clinical Board as a Quality and Safety Support Officer.

The post holder must have the ability to communicate and engage with teams across the clinical board and wider organisation, as well as gather, record and securely retain evidence relating to any incident/action in accordance with current legislation and Codes of Practice.

The post holder must use their initiative to plan time effectively and prioritise all incoming work daily, including responding quickly, appropriately and communicating clearly in relation to urgent/important and unpredictable issues ensuring a high-quality administrative service.

The successful candidate will be self-motivated, a good team player who enjoys finding solutions to complex problems and being able to manage their own workload, enabling the Quality and Safety Team to function effectively and to provide a positive and efficient image of the Trust.

Interview Date 6 June 2025
37 Hours 30 Minutes/Week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

The successful candidate should possess a professional attitude to their work and can work flexibly in a busy environment with excellent interpersonal and communication skills. You will be expected to work flexibly to support the Board and be willing to embrace change.

Duties will include:

The post holder should have a good understanding and overview of the work of the Quality Governance Team and fully support the team to prioritise and manage their workload in an informative and effective manner
Administrative support to the clinical governance leads in T&O, plastics, dental services, and sarcoma (Hany Mourkus, Jane Kerby, Michelle Moffat, John Tuckett)
To manage the meeting process by preparing agendas, take, produce, and circulate accurate minutes of meetings for all incident investigations
To ensure that all matters of importance are brought to the immediate attention of the Team, and Quality Governance Team as required
Provision and distribution of relevant data for clinical governance purposes
Arrangement and support for other CG related meetings - i.e. RRs, M&Ms
Administration of complaints / PALs / incidents within departments
Administration of evidence and updates to action plans / CQC planning
Supporting arrangements for CG away days, audit days etc

About us

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Date posted

22 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2025-13-014-A

Job locations

Royal Victoria Infirmary

317 02 Royal Victoria Infirmary

NE1 4LP

Job description

Job responsibilities

The Quality and Safety System Support Officer will contribute to the implementation of work to support designated Quality and Safety programmes. They will personally undertake a range of delegated duties as agreed, contributing to broader activities of the Department as required, including minute taking.
They will be the first point of contact for any Quality and Safety Management System queries, including day-to-day management of the shared email inbox and providing telephone support.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Job description

Job responsibilities

The Quality and Safety System Support Officer will contribute to the implementation of work to support designated Quality and Safety programmes. They will personally undertake a range of delegated duties as agreed, contributing to broader activities of the Department as required, including minute taking.
They will be the first point of contact for any Quality and Safety Management System queries, including day-to-day management of the shared email inbox and providing telephone support.

Person Specification

Qualifications & Education

Essential

oNVQ Level 3 qualification or equivalent in related area plus previous experience in public sector or relevant environment
oLiterate and numerate

Knowledge & Experience

Essential

oExtensive experience of use of a Quality and Safety Management System as an administrator
oInformation Retrieval and Basic Analysis
oAwareness of Clinical Governance and Risk issues
oAwareness of Clinical issues

Desirable

oPresentation/Teaching
oInvolvement in Clinical Audit and Quality projects
oNHS experience

Skills & Abilities

Essential

oGood written and verbal communication skills
oIT skills
oWillingness to develop skills/knowledge

Person Specification

Qualifications & Education

Essential

oNVQ Level 3 qualification or equivalent in related area plus previous experience in public sector or relevant environment
oLiterate and numerate

Knowledge & Experience

Essential

oExtensive experience of use of a Quality and Safety Management System as an administrator
oInformation Retrieval and Basic Analysis
oAwareness of Clinical Governance and Risk issues
oAwareness of Clinical issues

Desirable

oPresentation/Teaching
oInvolvement in Clinical Audit and Quality projects
oNHS experience

Skills & Abilities

Essential

oGood written and verbal communication skills
oIT skills
oWillingness to develop skills/knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information