Job summary
We are seeking a bright and friendly individual to join our administration and reception team to support the Pre-Assessment service across the Freeman and Royal Victoria Hospitals. Our administration and reception team are busy and diverse services and our clinicians rely on the administration teams to provide an effective, efficient service to support them to provide exceptional care to our patients.
You will need to be able to prioritise the needs of our busy teams using organisation skills. You will need to be calm and self-motivated with an adaptable, positive and flexible approach to challenging and changing situations. The post will involve contact with patients and families both face to face and via telephone and so good communication skills are essential to this role.
Working knowledge of computer systems and applications will be beneficial to the role and support to understand and learn the trust digital systems will be available to the successful candidate.
- Interview date: 3 June 2025
- 37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
- Utilise the electronic patient record on a daily basis to keep accurate records and book appointments.
- Manage and deal with calls from patients, service users, families, carers and other professionals.
- Support the team to carry out admin tasks that are required to maintain the good working flow of the service
- Reception duties.
- Administrative tasks such as photocopying, filing, scanning and uploading documents to maintain accurate patient records and pre-assessment service records.
Use a variety of electronic systems (Office, PowerChart, SchApptbook, PMOffice)
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- To provide an effective and efficient out-patient reception and administrative service within the terms and conditions of the NHS Guidelines, ensuring that a high quality of customer care is delivered.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
- To provide an effective and efficient out-patient reception and administrative service within the terms and conditions of the NHS Guidelines, ensuring that a high quality of customer care is delivered.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
Person Specification
KNOWLEDGE
Essential
- Understanding of confidentiality issues
- Knowledge of eRecord system
Desirable
- Understanding of Outpatient procedures
- Awareness of Health and Safety requirements
Skills
Essential
- Excellent communication and interpersonal skills
- Good organisational skills
- Keyboard skills
Desirable
- IT Skills
- Good communication and interpersonal skills
EXPERIENCE
Essential
- Previous reception/clerical experience
- Previous customer care experience
Desirable
- Previous NHS experience
- Previous telephone experience
QUALIFICATIONS
Essential
- Good standard of education
Person Specification
KNOWLEDGE
Essential
- Understanding of confidentiality issues
- Knowledge of eRecord system
Desirable
- Understanding of Outpatient procedures
- Awareness of Health and Safety requirements
Skills
Essential
- Excellent communication and interpersonal skills
- Good organisational skills
- Keyboard skills
Desirable
- IT Skills
- Good communication and interpersonal skills
EXPERIENCE
Essential
- Previous reception/clerical experience
- Previous customer care experience
Desirable
- Previous NHS experience
- Previous telephone experience
QUALIFICATIONS
Essential
- Good standard of education
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
