Job summary
An exciting opportunity has arisen within the Corporate Performance team at Newcastle Hospitals to appoint a Business & Performance Administrator.
We are seeking an enthusiastic, committed individual with excellent organisational skills to play a key role supporting performance colleagues. Successful candidates will be highly motivated individuals with effective experience working as part of a team.
The post holder will co-ordinate and manage all administrative functions of the Trust's Clinical Board Performance Review process as well as a number of other workstreams. This will necessitate working closely with a variety of individuals and teams across the organisation to ensure the accurate, timely provision of information and the robust monitoring and reporting of performance data.
Applicants should possess a keen eye for detail, be a highly effective communicator and be able to demonstrate successful prioritisation and management of their own workload. Knowledge of or previous experience within corporate performance or a similar field is desirable, but we welcome applications from those looking to diversify their knowledge and experience of operational/ business functions.
Main duties of the job
- Interview Date: 5th June 2025
- 37 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
The post holder will help to support the core functions of the Performance Team, with responsibility for the organisation of the Clinical Board Performance Review process that the Trust runs - reviews that encompass a holistic overview of operational performance of both clinical and non-clinical services across Newcastle Hospitals. They will also contribute to the accurate, timely and successful delivery of a variety of other workstreams and reports. As such excellent organisational and communication skills are a key component of the role, as are effective prioritisation skills, experience working with complex data/information and knowledge of existing NHS access standards.
About us
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
Performance Management and Reporting
Co-ordinate and manage all administrative functions of the rolling programme of Performance Reviews for clinical and non-clinical services, including:
- establishing meetings
- requesting and collating documentation
- acting as the first point of contact for enquiries
- liaising with senior staff (such as Directors of Operations)
- minute taking when required
- all other aspects associated with the accurate and efficient delivery ofthe Performance Review process.
Request, collate and input data from multiple sources into key managementbriefings such as the Trusts operational performance weekly dashboard and monthly Performance Reports for the Trust Board and relevant sub-committees.
Assist in ensuring that timely, validated and approved performance information is reported to the Board of Directors, commissioners and other relevant bodies, identifying and addressing any discrepancies prior to submission.
Co-ordinate and manage the accurate, timely submission of data for national benchmarking programmes and data collection exercises in liaison with other stakeholders across the Trust.
Advise on and provide bespoke reports to corporate teams and Clinical Boards and provide support to managers.
Work closely with Information, Finance and other corporate teams to support Clinical Board Management teams in the development and implementation of action plans to improve performance.
Use and promote clinical benchmarking systems and extract core reports to share with Clinical Board Management teams.
Business Support
Work in diverse roles and be able to balance the requirement of each role,producing information and meeting deadlines.
Work with Information Services to ensure that performance informationrequirements are supported by Trust information systems.
Provide admin support during team meetings and events such as room bookings, minute taking and recording actions.
Provide administrative support to adhoc/seasonal projects undertaken by the Directorate including data collections, surveys and summary reports relating to performance, contracting, planning or other business needs.
Maintain effective time management and appropriately prioritise work to ensure that team and organisational needs are met.
Create, manage and maintain files which are used to assist in the monitoring of Trust and Clinical Board performance information.
Create, manage and maintain the Corporate Performance standard operating procedures and network drives where appropriate.
Monitor the Directorate Risk Register and prompt for updates.
Provide reliable support to the Performance Managers, contributing to and leading on specific projects as directed.
Actively participate in the continuing improvement of team and Directorateprojects/processes.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
Performance Management and Reporting
Co-ordinate and manage all administrative functions of the rolling programme of Performance Reviews for clinical and non-clinical services, including:
- establishing meetings
- requesting and collating documentation
- acting as the first point of contact for enquiries
- liaising with senior staff (such as Directors of Operations)
- minute taking when required
- all other aspects associated with the accurate and efficient delivery ofthe Performance Review process.
Request, collate and input data from multiple sources into key managementbriefings such as the Trusts operational performance weekly dashboard and monthly Performance Reports for the Trust Board and relevant sub-committees.
Assist in ensuring that timely, validated and approved performance information is reported to the Board of Directors, commissioners and other relevant bodies, identifying and addressing any discrepancies prior to submission.
Co-ordinate and manage the accurate, timely submission of data for national benchmarking programmes and data collection exercises in liaison with other stakeholders across the Trust.
Advise on and provide bespoke reports to corporate teams and Clinical Boards and provide support to managers.
Work closely with Information, Finance and other corporate teams to support Clinical Board Management teams in the development and implementation of action plans to improve performance.
Use and promote clinical benchmarking systems and extract core reports to share with Clinical Board Management teams.
Business Support
Work in diverse roles and be able to balance the requirement of each role,producing information and meeting deadlines.
Work with Information Services to ensure that performance informationrequirements are supported by Trust information systems.
Provide admin support during team meetings and events such as room bookings, minute taking and recording actions.
Provide administrative support to adhoc/seasonal projects undertaken by the Directorate including data collections, surveys and summary reports relating to performance, contracting, planning or other business needs.
Maintain effective time management and appropriately prioritise work to ensure that team and organisational needs are met.
Create, manage and maintain files which are used to assist in the monitoring of Trust and Clinical Board performance information.
Create, manage and maintain the Corporate Performance standard operating procedures and network drives where appropriate.
Monitor the Directorate Risk Register and prompt for updates.
Provide reliable support to the Performance Managers, contributing to and leading on specific projects as directed.
Actively participate in the continuing improvement of team and Directorateprojects/processes.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience
- English Language GCSE grade 4 or above
Knowledge & Experience
Essential
- Experience of prioritising and managing own workload to agreed deadlines with limited supervision
- Experience of working collaboratively with individuals as part of supporting projects or small teams
- Awareness of the purpose and function of the corporate performance team within the Trust
- Knowledge of performance management frameworks and key operational standards
- Experience of drafting bespoke documents and reports
- Evidence of relevant Continuing Professional Development
Desirable
- NHS acute Trust experience
- Specialist experience in a corporate performance, project, contracting, quality or information role
- Experience interpreting and querying data, with highly effective analytical skills
- Experience of leading and developing change/setting up and innovating new projects
- Experience of NHS Benchmarking systems
Skills & Abilities
Essential
- Exceptional organisational and administrative skills with a high level of accuracy
- Highly effective communications skills, both oral and written, with the ability to collate and present information to others
- Ability to multi-task and switch priorities at very short notice
- Ability to challenge, influence and negotiate successful outcomes
- Ability to solve problems using a common sense and practical approach
- High level of numeracy, literacy and advanced keyboard skills
- Skilled user of Microsoft Office packages, in particular Microsoft Word, Microsoft Excel and Microsoft PowerPoint
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience
- English Language GCSE grade 4 or above
Knowledge & Experience
Essential
- Experience of prioritising and managing own workload to agreed deadlines with limited supervision
- Experience of working collaboratively with individuals as part of supporting projects or small teams
- Awareness of the purpose and function of the corporate performance team within the Trust
- Knowledge of performance management frameworks and key operational standards
- Experience of drafting bespoke documents and reports
- Evidence of relevant Continuing Professional Development
Desirable
- NHS acute Trust experience
- Specialist experience in a corporate performance, project, contracting, quality or information role
- Experience interpreting and querying data, with highly effective analytical skills
- Experience of leading and developing change/setting up and innovating new projects
- Experience of NHS Benchmarking systems
Skills & Abilities
Essential
- Exceptional organisational and administrative skills with a high level of accuracy
- Highly effective communications skills, both oral and written, with the ability to collate and present information to others
- Ability to multi-task and switch priorities at very short notice
- Ability to challenge, influence and negotiate successful outcomes
- Ability to solve problems using a common sense and practical approach
- High level of numeracy, literacy and advanced keyboard skills
- Skilled user of Microsoft Office packages, in particular Microsoft Word, Microsoft Excel and Microsoft PowerPoint
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
