Job summary
As Hotel Service Manager Freeman, you will lead and line manage over 300 Domestic staff including rapid response , linen and laundry staff , including deputy hotel services manager, senior and supervisory and team. You will ensure all Trust policies are adhered, liaising with clinical , infection prevention control colleagues to ensure a smooth service throughout the Trust. Maintain a high level of staff compliance in terms of all Statutory and Mandatory training and act with Civility in line with the Trusts Civility charter.
As a senior leader within Facilities you will communicate affectively, compassionately and with empathy at all times ensure all necessary Trust, Estates and Facilities information is cascaded throughout your team and that it is transparent and appropriate updating the whole team on any national standards, or specification updates and support and implement change management when required to do so supporting the staff through any changes with support from the Senior Facilities Management team along with our wider Trust partners in human resources, Finance as required.
- Interview Date: 27th May 2025
- 37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
To provide an effective delivery and management of Hotel Services to a recognised National Standards for Healthcare Cleanliness 2025 (NSHC2025).
To work as a member of the Senior Management Team within Facilities supporting the Head of Facilities and the Deputy.
Taking the main leadership role and responsible for the management of staff and resources required to meet the needs of the service and to ensure services are delivered to the highest standards possible, within the resources allocated.
Actively and proactively manage the recruitment and selection process of new staff.
Manage changing room facilities in line with Trust policy.
Motivate and lead a large, dynamic workforce in the delivery of a quality Hotel Services in the Trust, ensuring high service standards are maintained.
Act as an integral support to the Senior Facilities management team in implementing/managing change, ensuring the effective and efficient allocation of resources, as required.
To manage Subcontractors delivering services and ensure sufficient provision of quality linen is supplied to the end user.
Ensuring, at all times, the statutory requirements of the Health Act 2006 are adhered to within the individuals own responsibilities.
Develop policies and strategies within the department, whilst ensuring they are aligned to Trust policy.
About us
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- To provide an effective delivery and management of Hotel Services to a recognised and National Standards for Healthcare Cleanliness 2025 (NSHC2025).
- Ensure the availability and regular supply of linen to end users and ensuring all invoices are correct for authorisation.
- To manage the allocation of central lockers for Trust staff.
- To provide advice, support and supervision to all staff within the department.
- To ensure all cleanliness standards are achieved and maintained (Ref. to PLACE/National Standards/Head of Nursing audits) ensure the Health and Safety and Trust policies and procedures of all staff within the sphere of responsibility.
- Manage change within Hotel Services with compassion, empathy and civility.
- Motivate and direct staff when needed.
- Recruit, select and train staff, conduct staff appraisals, and 1to1 meetings.
- Lead on the management of and support the wider team with departmental sickness/absence, holiday and other leave as required, ensuring levels do not exceed the Trusts predetermined targets.
- Carry out investigations/disciplinaries and write reports with assistance of Human Resources.
- In addition, the post holder could be asked to undertake project work on behalf of Estates and Facilities Senior Management.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- To provide an effective delivery and management of Hotel Services to a recognised and National Standards for Healthcare Cleanliness 2025 (NSHC2025).
- Ensure the availability and regular supply of linen to end users and ensuring all invoices are correct for authorisation.
- To manage the allocation of central lockers for Trust staff.
- To provide advice, support and supervision to all staff within the department.
- To ensure all cleanliness standards are achieved and maintained (Ref. to PLACE/National Standards/Head of Nursing audits) ensure the Health and Safety and Trust policies and procedures of all staff within the sphere of responsibility.
- Manage change within Hotel Services with compassion, empathy and civility.
- Motivate and direct staff when needed.
- Recruit, select and train staff, conduct staff appraisals, and 1to1 meetings.
- Lead on the management of and support the wider team with departmental sickness/absence, holiday and other leave as required, ensuring levels do not exceed the Trusts predetermined targets.
- Carry out investigations/disciplinaries and write reports with assistance of Human Resources.
- In addition, the post holder could be asked to undertake project work on behalf of Estates and Facilities Senior Management.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Knowledge
Essential
- Comprehensive knowledge and understanding of cleaning methods and practices and expected to advise the Trust accordingly
- Previous middle management experience with a large work force
- Competent in the use of software programmes
- Management of holiday and sickness levels ensuring adequate manning levels are available at all times.
Desirable
- In depth knowledge of Trust policies/procedures.
- In depth knowledge of payroll system (Allocate) and authorise staff payments.
- Undertake the facilitator courses in the following:- C.O.S.H.H., Risk Assessments, Health and Safety, Security, Customer Care and Equality and Diversity.
Skills
Essential
- Communicate verbally, in writing and electronically with, Departmental Heads, Matrons, Ward Sisters/Charge Nurses, Finance Department, HR Department, Patients and visitors as appropriate & external contractors.
- appropriate & external contractors. ? Maintain staff records in an efficient and confidential manner.
- Attend and chair meetings as appropriate.
- Ensure records relating to accidents/incidents/near misses are completed in line with Trust Policy.
- Good time management of their own personal workload, and will be responsible for the management for day to day planning of work, manpower and other resources
- To undertake environment/cleanliness audits/PLACE etc.
Desirable
- Post holder will be expected to write reports as and when required
- Liaise and communicate with Infection Prevention Control (IPC)
- Advise and explain to staff any changes to existing or new policies/procedures that have relevance or bearing on their job.
Experience
Essential
- Investigate complaints, incidents, disciplinary and grievances, reporting the facts and providing the relevant advice.
- Facilitate Industrial relations with the other departments, conducting meetings satisfactorily in accordance with the Trust's agreed procedures.
- Interview and appoint domestic staff and supervisory staff in accordance with agreed selection and recruitment procedures
Desirable
- Lead and motivate staff, maintaining high staff morale with a view to providing an efficient and effective service.
- Responsible for the development of staff by identifying training needs, setting objectives and facilitating these requirements
Qualifications
Essential
- Business management degree or equivalent, or significant relevant experience
Desirable
- ILM level 5 qualification
- Hotel Services qualification
Person Specification
Knowledge
Essential
- Comprehensive knowledge and understanding of cleaning methods and practices and expected to advise the Trust accordingly
- Previous middle management experience with a large work force
- Competent in the use of software programmes
- Management of holiday and sickness levels ensuring adequate manning levels are available at all times.
Desirable
- In depth knowledge of Trust policies/procedures.
- In depth knowledge of payroll system (Allocate) and authorise staff payments.
- Undertake the facilitator courses in the following:- C.O.S.H.H., Risk Assessments, Health and Safety, Security, Customer Care and Equality and Diversity.
Skills
Essential
- Communicate verbally, in writing and electronically with, Departmental Heads, Matrons, Ward Sisters/Charge Nurses, Finance Department, HR Department, Patients and visitors as appropriate & external contractors.
- appropriate & external contractors. ? Maintain staff records in an efficient and confidential manner.
- Attend and chair meetings as appropriate.
- Ensure records relating to accidents/incidents/near misses are completed in line with Trust Policy.
- Good time management of their own personal workload, and will be responsible for the management for day to day planning of work, manpower and other resources
- To undertake environment/cleanliness audits/PLACE etc.
Desirable
- Post holder will be expected to write reports as and when required
- Liaise and communicate with Infection Prevention Control (IPC)
- Advise and explain to staff any changes to existing or new policies/procedures that have relevance or bearing on their job.
Experience
Essential
- Investigate complaints, incidents, disciplinary and grievances, reporting the facts and providing the relevant advice.
- Facilitate Industrial relations with the other departments, conducting meetings satisfactorily in accordance with the Trust's agreed procedures.
- Interview and appoint domestic staff and supervisory staff in accordance with agreed selection and recruitment procedures
Desirable
- Lead and motivate staff, maintaining high staff morale with a view to providing an efficient and effective service.
- Responsible for the development of staff by identifying training needs, setting objectives and facilitating these requirements
Qualifications
Essential
- Business management degree or equivalent, or significant relevant experience
Desirable
- ILM level 5 qualification
- Hotel Services qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
