Job summary
An exciting opportunity has arisen for an experienced Outpatient Supervisor who is organised, flexible, enthusiastic and well-motivated to take on this role in our Appointment Booking Centre. You must be capable of working in a busy and challenging environment.
You will work closely with the Outpatient Team Leaders and will be responsible for the day to day supervision and training of the Outpatient Clerks. You will support the provision of an efficient administration service within the Appointment Booking Centre.
- Interview Date: 13 May 2025
- 37 Hours 30 Minutes/ Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
To join our team, you must be committed to the delivery of a first class administrative service. As well as having excellent organisational, communication and interpersonal skills. Previous experience working in a supervisory role along with knowledge of eRecord would be advantageous along with knowledge of Trust policies and procedures. Having the ability to communicate with members of the public, all staff and health care providers are essential requirements of the role as is working effectively as part of a multi-disciplinary team to ensure that our high standard of patient care is maintained.
About us
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- To assist in the organisation of the activity, the deployment and supervision of staff in the outpatient departments and Appointment Booking Centre, maintaining a level of efficiency to meet the needs of the outpatient service.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- To assist in the organisation of the activity, the deployment and supervision of staff in the outpatient departments and Appointment Booking Centre, maintaining a level of efficiency to meet the needs of the outpatient service.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- NVQ 3 or equivalent qualification / experience
Knowledge & Experience
Essential
- Knowledge of Policies and Procedures appertaining to OPD
- Knowledge of NHS Guidelines
- Experience of the functionality of the Patient Administration System (PAS) and eReferral system
- Understanding of confidentiality issues
- Understanding of the data protection act 1998
Desirable
- Knowledge of the Department of Health initiatives
- Knowledge of Trust policies and procedures
Skills & Abilities
Essential
- Ability to supervise and train a small staff team Excellent communication and interpersonal skills
- Organisational and leadership skills
- IT Skills
Desirable
- Training skills
- Previous supervisory skills
Person Specification
Qualifications & Education
Essential
- NVQ 3 or equivalent qualification / experience
Knowledge & Experience
Essential
- Knowledge of Policies and Procedures appertaining to OPD
- Knowledge of NHS Guidelines
- Experience of the functionality of the Patient Administration System (PAS) and eReferral system
- Understanding of confidentiality issues
- Understanding of the data protection act 1998
Desirable
- Knowledge of the Department of Health initiatives
- Knowledge of Trust policies and procedures
Skills & Abilities
Essential
- Ability to supervise and train a small staff team Excellent communication and interpersonal skills
- Organisational and leadership skills
- IT Skills
Desirable
- Training skills
- Previous supervisory skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
