Job summary
Here at the Newcastle upon Tyne Hospitals NHS Foundation Trust we are looking to recruit an enthusiastic and highly motivated Education Centre Administrator to work within the Support Services of the Education & Workforce Development function which is part of the People directorate.
This post holder will primarily be responsible for providing clerical and administrative support to the Education and Workforce Development Facility and assist with the general running of the facilities, including bookings, updating records following completion of education and training programmes. Applicants should have good interpersonal skills and will need to demonstrate a commitment to working within this area, be positive, flexible and able to promote the service.
Previous applicants need not apply
- Interview Date: 22 April 2025
- 22 Hours 30 Minutes/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
Plan, manage and deliver high quality administrative support to the Education & Workforce Development function.
To maintain records of education and training across the Trust ensuring confidentiality at all times.
To support the Workforce Development Officers in the day-to-day running of the Education Centres at the Freeman Hospital, Royal Victoria Infirmary Hospital, and Eldon Court.
Participate as a member of the Trust Education and Workforce Development team to enable delivery of high quality and innovative workforce planning, education and training programmes, which enhance the patient and customer experience.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- The post holder will primarily be responsible for reception and providing clerical and administrative support to the Education and Workforce Development facilities and assist with the general running of the facilities, including bookings, updating records following completion of education and training programmes.
- Good organisational skills and telephone manner are a mandatory requirement and knowledge of the hospital environment would be desirable but not essential.
- First point of contact for visitors to the Education Centre reception, ensuring the smooth and efficient running of the reception.
- Administer the booking, recording and updating of staff training records.
- Manage room bookings in our busy facilities.
- Assist visitors and staff with their queries.
- Provide clerical and administrative support to colleagues and the Senior Workforce Development Officer in data entry and the creation of courses, offerings and classes on our current Training Management System.
- Data entry and the creation of courses, offerings and classes on our current Training Management System.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
Job description
Job responsibilities
- The post holder will primarily be responsible for reception and providing clerical and administrative support to the Education and Workforce Development facilities and assist with the general running of the facilities, including bookings, updating records following completion of education and training programmes.
- Good organisational skills and telephone manner are a mandatory requirement and knowledge of the hospital environment would be desirable but not essential.
- First point of contact for visitors to the Education Centre reception, ensuring the smooth and efficient running of the reception.
- Administer the booking, recording and updating of staff training records.
- Manage room bookings in our busy facilities.
- Assist visitors and staff with their queries.
- Provide clerical and administrative support to colleagues and the Senior Workforce Development Officer in data entry and the creation of courses, offerings and classes on our current Training Management System.
- Data entry and the creation of courses, offerings and classes on our current Training Management System.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
Person Specification
KNOWLEDGE
Essential
- Clear understanding of Respect and Confidentiality
- Knowledge and experience of administrative procedures
Desirable
SKILLS
Essential
- Excellent customer care skills.
- Excellent keyboard skills.
- Excellent IT skills (MS Office).
- Excellent organisational skills.
- Excellent telephone manner.
- Ability to work under occasional pressure and meet deadlines.
- Ability to work as part of a team.
- Friendly and approachable.
- Good listening skills.
- Flexible approach to work.
- Professional attitude towards all service users.
- Models behaviour that treats others with dignity, respect and compassion.
EXPERIENCE
Essential
- Previous experience of carrying out general admin procedures in a busy office environment.
- Experience of working with a minimum of supervision whilst working within standard operating procedures
- Experience of prioritising own workload
- Experience of customer facing role
- Proficient in the application of Microsoft Office applications.
- Experience of inputting accurate and timely data onto electronic systems
- Excellent interpersonal skills demonstrating confidence and assertiveness
- Ability to communicate effectively meeting diverse learner needs
- Excellent Customer Service Skills
- Professional attitude to service users
Desirable
- NHS Experience
- Experience of supporting/facilitating educational activities
QUALIFICATIONS
Essential
- Educated to A Level standard
- English Language GCSE grade 4 or above or equivalent qualification or relevant experience
- RSA Stage III / NVQ Level 3 in Administration or equivalent
- Good command of written English
Person Specification
KNOWLEDGE
Essential
- Clear understanding of Respect and Confidentiality
- Knowledge and experience of administrative procedures
Desirable
SKILLS
Essential
- Excellent customer care skills.
- Excellent keyboard skills.
- Excellent IT skills (MS Office).
- Excellent organisational skills.
- Excellent telephone manner.
- Ability to work under occasional pressure and meet deadlines.
- Ability to work as part of a team.
- Friendly and approachable.
- Good listening skills.
- Flexible approach to work.
- Professional attitude towards all service users.
- Models behaviour that treats others with dignity, respect and compassion.
EXPERIENCE
Essential
- Previous experience of carrying out general admin procedures in a busy office environment.
- Experience of working with a minimum of supervision whilst working within standard operating procedures
- Experience of prioritising own workload
- Experience of customer facing role
- Proficient in the application of Microsoft Office applications.
- Experience of inputting accurate and timely data onto electronic systems
- Excellent interpersonal skills demonstrating confidence and assertiveness
- Ability to communicate effectively meeting diverse learner needs
- Excellent Customer Service Skills
- Professional attitude to service users
Desirable
- NHS Experience
- Experience of supporting/facilitating educational activities
QUALIFICATIONS
Essential
- Educated to A Level standard
- English Language GCSE grade 4 or above or equivalent qualification or relevant experience
- RSA Stage III / NVQ Level 3 in Administration or equivalent
- Good command of written English
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
