Job summary
THE NEWCASTLE UPON TYNE HOSPITALS NHS TRUST
ROYAL VICTORIA INFIRMARY
Assessment Suite/Same Day Emergency Care
Clerical Officer
Grade: Band 2
Hours: 37.5 (to include bank holidays) this is a 6 week rota shift pattern which does incorporates a week of nightshifts
This is an exciting opportunity to work in the Assessment Suite (AS)/Same day Emergency care (SDEC based at the Royal Victoria Infirmary.
We are looking for enthusiastic, motivated and a reliable individual to join our very busy team. You will be required to provide administrative support within the main AS and SDEC. Excellent inter-personal and organisational skills are essential as you will be first point of contact for patients, staff and visitors.
- Interview Date: 13 March 2025
- 37 hours 30 minutes/ week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
Duties include patient registration via the units electronic systems, admission of patients via hospital system, Making appointment's on schapptbook, filing, photocopying, telephone enquiries, processing of daily documentation, as well as face to face enquires from the general public, patients, visitors and staff.
About us
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
Applicants must be able to demonstrate excellent communication, organisational and processing skills. You will be required to work within a large multi-disciplinary team and be capable of undertaking a demanding workload. You should be familiar and confident with Microsoft office packages, and experience of working within the NHS would be advantageous. Knowledge of e-Record and Case Note Tracking would be desirable. Full training will be given.
Job Purpose
- The provision of an efficient administration service within the Assessment Unit and Ambulatory Care Unit.
- To work as part of Admin Team to provide effective service for both Inpatient and Outpatient Departments within Assessment Suite and Ambulatory Care Unit.
- The efficient running of unit reception areas and greeting of visitors and patients at the front line.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
Applicants must be able to demonstrate excellent communication, organisational and processing skills. You will be required to work within a large multi-disciplinary team and be capable of undertaking a demanding workload. You should be familiar and confident with Microsoft office packages, and experience of working within the NHS would be advantageous. Knowledge of e-Record and Case Note Tracking would be desirable. Full training will be given.
Job Purpose
- The provision of an efficient administration service within the Assessment Unit and Ambulatory Care Unit.
- To work as part of Admin Team to provide effective service for both Inpatient and Outpatient Departments within Assessment Suite and Ambulatory Care Unit.
- The efficient running of unit reception areas and greeting of visitors and patients at the front line.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Skills
Essential
- Good communication skills
- Effective organisational skills and management ability
Desirable
- Previous NHS / eRecord experience
Experience
Essential
- Knowledge of clerical procedures e.g. booking / changing appointments dealing with telephone enquiries filing system, tracking notes.
- Experience of working with the general public
Knowledge
Essential
- Good standard of written English / IT skills (e.g. GCSE level or equivalent qualification / experience)
Desirable
- RSA 1 and 2 in word processing or equivalent
- A sound knowledge of eRecord system
Person Specification
Skills
Essential
- Good communication skills
- Effective organisational skills and management ability
Desirable
- Previous NHS / eRecord experience
Experience
Essential
- Knowledge of clerical procedures e.g. booking / changing appointments dealing with telephone enquiries filing system, tracking notes.
- Experience of working with the general public
Knowledge
Essential
- Good standard of written English / IT skills (e.g. GCSE level or equivalent qualification / experience)
Desirable
- RSA 1 and 2 in word processing or equivalent
- A sound knowledge of eRecord system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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