Job summary
The post holder will work as part of as part of a team of administration and clerical staff supporting the Urgent Treatment Centres across Newcastle.
The Administration and Clerical staff within these services work between 8am and 10pm on a rota basis including evening, weekends and bank holidays.
Actual working hours of this post to be discussed at interview.
- Interview Date: 13 March 2025
- Full or Part time hours available
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
The post holder will work alongside other clerical staff to evaluate and prioritise workload in a busy environment and respond to the constantly changing needs of the service users in line with local and national targets. They will also provide a high standard of administrative support to clinical staff handling telephone calls, using electronic health record SystmOne and receiving requests from patients, carers and service users as well as professionals.
About us
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- To provide a high standard of support to Clinical staff handling telephone calls.
- To use an electronic referral process (SystmOne) to ensure requests are responded to in a professional, confidential and efficient manner.
- To receive requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies.
- To communicate directly with members of the public and other services.
- To abide by Trust policies and procedures
- To be an effective part of the team contributing to the departmental objectives.
- Post holder will be expected to contribute to housekeeping and other office duties as required e.g. general tidiness, pre-determined stock levels are met and equipment is clean, and stored correctly.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Job description
Job responsibilities
- To provide a high standard of support to Clinical staff handling telephone calls.
- To use an electronic referral process (SystmOne) to ensure requests are responded to in a professional, confidential and efficient manner.
- To receive requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies.
- To communicate directly with members of the public and other services.
- To abide by Trust policies and procedures
- To be an effective part of the team contributing to the departmental objectives.
- Post holder will be expected to contribute to housekeeping and other office duties as required e.g. general tidiness, pre-determined stock levels are met and equipment is clean, and stored correctly.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Knowledge
Essential
- Office Procedures
- Microsoft Office IT packages
Desirable
Skills
Essential
- Customer Care skills
- Awareness of the need for confidentiality at all times
- Working as part of a team
- Working with minimum supervision using own initiative
- Ability to work within a changing environment
- Keyboard skills
Desirable
- Experience of working within a multi-agency environment
Experience
Essential
- Good standard of General Education
Desirable
- Experience of using SystmOne IT package (training will be given)
- Awareness of NHS policies and procedures
Qualifications
Essential
- NVQ Level 2 or equivalent qualification / experience
Desirable
Person Specification
Knowledge
Essential
- Office Procedures
- Microsoft Office IT packages
Desirable
Skills
Essential
- Customer Care skills
- Awareness of the need for confidentiality at all times
- Working as part of a team
- Working with minimum supervision using own initiative
- Ability to work within a changing environment
- Keyboard skills
Desirable
- Experience of working within a multi-agency environment
Experience
Essential
- Good standard of General Education
Desirable
- Experience of using SystmOne IT package (training will be given)
- Awareness of NHS policies and procedures
Qualifications
Essential
- NVQ Level 2 or equivalent qualification / experience
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
